Restoration Hardware

What a difference a day makes.
Went back on a Monday afternoon — store was quiet.
I was helped by two different sales people
Bought bathroom fixtures (towel racks)
And also towels
Both were friendly — knowledgeable — helpful and not pushy at all.
The lesson — go when it is not peak hours and it will be fabulous.

Melvin is amazing. Helped my husband and I pick out a coffee table, dining room table, bench couch, blanket and pillows! Soooo patient and actually called me right back when I decided to add the bench!
Delivery and customer service have been amazing.

Terrible customer service. There was 5 – 6 people in the store and i waited for help for a half an hour. The assistence of other people was incredibly long, at the last they forget about me. Then I was waiting for the girl with curly hair when she gets my item, finally she appeared but with wrong item and I had to wait again. I had this experience in Georgetown store on Sunday December 27.

The manager we worked with, Melvin, was exceptional! Knowledgable, patient and very informative. He looked up all our options for ordering a sofa and chairs and got us just what we wanted. Furniture shopping, especially custom orders, can be intimidating but the manager made the process simple. We look forward to getting our new furnishings for the holidays and took advantage of the 20% sale on everything in stock. Wow.
GO there! You will be blown away with the stunning choices and the professional services.

I do like Restoration Hardware and have ordered a few items from their catalog online but there weren’t enough salespeople on the floor at 3 PM on a recent Saturday. The New York City stores are staffed much better. We had a a simple question about the name of the color of the towels but all of the two sales staff were busy. Please hire more staff.

I bought a beautiful cowhide rug from this store and had a great experience. Their rug selection is gorgeous, from small to large. My salesman, Melvin, was really helpful about the inventory. He also gave me nice large samples to take home and try out. (I had to pay for them, but when you return them to the store you get refunded.) I bought a rug and a pad to go under it and paid for the home installation service. But on the delivery date, due to some screwup, a guy brought the rug but no pad and he wasn’t an installer. I called the store, irate, and Melvin was right on it. He actually drove out to my apartment building in D.C. with another employee within a couple of hours, and he and the other employee moved my furniture and laid down the rug themselves. Melvin also brought a better quality rug pad for free and they installed that too. This is called making your customer happy. Extra kudos to the two of them for doing all this while being extremely nattily dressed («every girl crazy ’bout a sharp-​dressed man»). Extraordinary customer service. I will definitely shop here again and recommend it to others.

I purchased bed linens, towels and some lighting online. RH shipped one wrong product (after I tossed its packaging and washed it) and happily took it back after only one email. They called me the day after receiving my email regarding the defective shipment and have now dispatched a replacement.
I was prepared for an ugly process in getting this resolved (largely based on things I’ve read/​head about this company) but I can only say I’m happily impressed and satisfied with everything from the quality, ease of purchasing to customer service.

I purchased a king sized bed in January but the nuts, bolts, and slats had to be back ordered. Fine with me. What was not fine is that it took them 6 months to ship them to me and had no answers to what was going on. Once a month I was told it was going to be coming next month. The whole time I have a bed I can’t use taking up space in my apartment. At one point when I called, they said they didn’t make the parts anymore so I can’t get them.
I finally got the stuff last night and the slats are some of the most flimsy things I’ve ever seen. It reminds me of a poorly made Ikea bed. To top it all off it turns out they gave me a mismatched bed frame that won’t work (the foot board is queen sized while the rest is king).
If you buy anything from here, be careful.

Experienced the most atrocious customer service in the world, followed by some excellent customer service.
I’ve never formally complained about an employee like this in my life, but I’ve never been so taken aback at an employees behavior. My mother and I were in the store hoping to get three lamps fixed/​reimbursed/​discounted. The woman who helping us was understanding and capable in spite of a misunderstanding. Over the course of my conversation with her, another employee involved himself.
He was incredibly rude, accusatory, and condescending. My mother was near tears after he accused her of lying and followed it up with a strew of sarcastic and disrespectful comments.
As we left, the woman helping us originally apologized for his behavior. I followed up with the store manager and he apologized on his behalf and completely resolved our issue with the lamps. So I thank him!

I recently worked again with the GT store and specifically Mark B (sorry tough german last name to remember) and I can’t ask for a better service. He not only made sure I got the furniture pieces I thought would be best to add to our home, but he ensured I received the best possible deal! They arrived within less than a week of order during a snow storm! I decided took to write the review for a couple of reasons, first this is the 4^th time I deal with RH in the DC area in the last 3 years and the service and support from staff has been outstanding, consistently. Secondly, I wanted to tell my side of the story sincen most of the reviews are not so good! Go for the RH furniture if you like good quality furnitures that you won’t see everywhere and that you could potentially pass on to your kids, like my 16^th century Spanish trunk coffee table and side table or the deconstructed chesterfield chair made of walnut wood! I’m not too rich to buy cheap stuff, so I buy RH!!! Thank you Mark and RH!!!

If you care at all about this world or ethics in general, avoid this carbon emission stockpile of a store. Stop spamming people with your 17 lb unsolicited advertisements. Such an absolute shame companies like this have to stoop to such a low level to sell their overpriced out of touch goods.
All, please look up what this company has purposely done as reported by ABC.

I bought my sofa there the other day and my experience from beginning to end was wonderful. My saleswoman was amazing so patient with me which is what you need when you spend that kind of money and have so many
saleswoman was Hanh Duong loved her! Honestly everyone there is so helpful and kind. Great shopping experimce
Kathy

there is no doubt the products here LOOK amazing. And they sure do cost you, so you expect them to be in good shape and working order. I would caution anyone who buys something from RH more than 30 days in advance of a renovation to make sure everything you buy from them works and is blemish free. My contractors discovered a crack in my wood sink basin, and they had to fix that themselves. My Dillon Train Rack constantly falls off my wall due to a design flaw, and now, I have discovered that one of my bathroom sconces has a short in it, and I’m finding it hugely difficult to get a resolution on this from RH. So, now, just a little over ONE year after my renovations I have had inherent problems with 3 of the four items bought from RH. Honestly, i would look elsewhere for puchase. I do not plan to ever buy another thing from RH.

We entered in search of a lamp… and we left with one. But it was a bit of a process.
There were a couple I saw online and hoped to see in the store but wasn’t able to track down. Unfortunately for me, I picked the wrong sales associate. She seemed confused/​disgruntled and couldn’t understand why I wanted those particular lamps instead of the one sitting next to her. She also said the lamp shades on the sales floor weren’t for sale — obviously not the case.
In the end, we found another sales associate who was fantastic and even suggested ordering a different lamp shade that ended up looking 100 times better. I suppose what I’m saying is, for the price you pay for the merchandise — you should get amazing service from everyone, not have to muddle through the store looking for the correct one.
Don’t worry, I’ll be back… I’ll just keep an eye out for my favorite salesperson.

Terrible service. They messed up my order. Then they told me I would get a credit to my credit card for the mistake. Then found out they that can only give a gift certificate for the credit (which I don’t want since I don’t want to work with them again), due to a miscommunication between this store and the main shipping center. Clearly the staff are not doing their job if they can’t communicate appropriately with the shipping center. Very frustrating.

I love this RH store location in G-​town and have worked with Tricia for several months to pull together furniture for a house in Jackson Hole, Wyoming. She has been terrific and nothing but a pleasure to work with. She has spent endless hours doing floor plan layouts for the inside and outside spaces, followed up on delivery schedules and been on top of every aspect of the process. She is very knowledgeable and has a great eye.

I’m a huge fan of Restoration Hardware. The Georgetown location is no exception but a great example of what RH has to offer. The staff was very attentive and friendly. The store was beautifully laid out and I want at least one of everything in it!
If you can afford it, it is a great place to shop. If not, it’s still a great place to get ideas or just for window-​shopping and dreaming.

So my goal is to buy a house just so that I can shop here and furnish it. A song comes to mind… Heaven… I’m in heaven…

I come to Restoration Hardware to visit my couch. It won’t fit through the door of my apartment, so I have to visit it here until I win the lottery. It’s called The Lancaster, and it’s pure heaven. In fact, when I go to heaven, this is where I’ll sleep. The thing is as deep as a twin bed, with soft leather covering cushions that cuddle you. There are other things here, but I don’t bother to look at them for fear that I’ll lose precious moments with my couch. My Lancaster…
(I’ve used their kitchen/​bath paint and it was quite good. The staff here was very helpful in explaining to me how I could finance my couch, and how they would deliver it once I have my door frame and some wall removed… but they may have just been trying to get me off of my couch.)

it’s like my home away from home. i mean it’s just so relaxing and perfect. LOVE their holiday collections of like 100 items. omg that is like the greatest place and time to buy a little nostalgia for anyone.