Sirius XM Radio

I am very disappointed with the tactics used by customer service! I love the stations so called to setup service. I got a decent price for 1 year but was led to believe I would have access to the app and online. When I went to setup app, I was unable! I called and they said it would be an additional $ 4.00 a month!!! I said this was very misleading and basically was told «oh well»! I won’t be renewing my subscription after reading other reviews. Too bad. The stations are good!

I got a few months free when I purchased a car and then bought a year subscription. Coming up on the end of my subscription I decided to not renew which required a cancellation. I first call in November 15, 2015 (deadline was Dec 31) in plenty of time as required. The attendant tried and tried to convince me to renew and I remained firm I wanted to cancel. I hung up thinking the subscription was indeed cancelled.
Then in January 2016 I received a notice that I owned for my new year’s subscription. Obviously it was never cancelled. I called on January 15 to again cancel. This time I was given a cancellation and confirmation numbers and was told I would receive an email confirming the cancellation and that all ‘outstanding’ fees were voided. They try to trick you up by getting you to say yes — and then they don’t cancel the account. This is infuriating. I never received any documentation indicating the cancellation.
I called again on January 26 to confirm cancellation and after many tries she found the cancellation and is again requesting an email be sent as I want this for my files as proof in case I have to stay on this hamster wheel for a while. So frustrating.
The moral is they have lost me as a customer. If I ever considered renewing I wouldn’t now just due to the trickery and way they handle customer service. And who needs satellite radio when you can stream music, podcasts and literally anything I want from my phone. It’s just no longer necessary (which they probably realize thus the extreme methods to ‘keep you hooked’ to them).
So long (fingers crossed) SiriusXM. Move on if you are considering this service.

Hard to get out of the contract and they keep charging. Customer service is terrible. I will never subscribe to them since my experience I found them unprofessional. Buyer beware.

I’m in sales and spend a lot of time in the car, so having good music and talk radio is important to me. When I first subscribed to Sirius many years ago, they exceeded my expectations with great music channels and great talk show hosts. The decline in music and hosts is an embarrassment. Not only that, but they also have the worst customer service and just keep raising their prices. They have lost so many big name channels that I will be canceling my subscription. Not only will you need to set aside at least an hour to wait on hold for their incompetent customer service representatives, but also be prepared to argue with them about resolving an issue like wanting to discontinue service. The people in customer service barely speak English. Obviously outsourced to some other country. F*** you Sirius. Pandora is free.

Avoid at all costs! They are horrible. Customer Service is a joke. This has nothing to do with them incessantly harassing anyone it has to do with them breaking contracts. I was a long time customer who purchased a «lifetime» subscription with XM (back when they were XM with option to change radios for 75.00 each time; I was completely fine with this). Unfortunately I called «Customer Service» and requested a change to a new radio so the Customer Service rep «cancelled» my contract and attempted to tell me oh this was a mistake we cannot go back and fix… so not only did they violate the «lifetime» agreement they are deceitful and customers do not mean anything to them. They will not get another penny from me until they return what was stolen.
Use Pandora/​IheartRadio or one of the others avoid this company at all costs. There is no escalation for Customer Service only excuses and deceit. Really wish there was a sub 1 star rating they would have earned it.

I was an XM Radio listener for many years. XM Radio has the WORST telephone support that I have ever had to deal with. Every time I call them for any reason, I was alway dissatisfied with the outcome of the call. I especially enjoyed the Escape channel. When they decided to remove the Escape channel that was the last straw. I canceled my subscription.

HORRIBLE. Don’t do it. They SUCK.
I have been harassed for the past YEAR to buy their product again. I called them SIX times to stop. Do they??? NO. I keep getting mail. «Oh, sure, we’ll take you off the list.» And then they don’t.
CRAP COMPANY

I love the radio service but this company and I parted ways after more than 10 years because of their horrible customer service! Their billing practices are awful and the people staffing the phones are even worse. They won’t get another $ from me!

XM was a good company, they had great plans not too expensive and even had a life time subscription. Now they want to charge you 500.00 for a three year plan… F YOU XM Sirius Radio.

After four great years with Sirius, over the past year, we found that we do not listen enough to warranted a subscription. Much less, two subscriptions.
Last night, I called the customer service number to let them know that we will not be renewing our subscriptions. I was met with the most horrible, threatening words and tone from the customer service representative.
I, immediately, called American Express to have a block put on Sirius ever charging my account again. Then, this morning, I received an email confirmation from Sirius that the subscriptions would be cancelled at the end of the current subscription.
Apprehensively waiting for new charges. .. .

Still only 1 star but at least when I called recently to cancel my renewal, I was able to do that within about 10 minutes and I only had to speak to one person. Sure, the person kept trying to dangle various enticements to keep my business. I have a short commute to work so I’m just not in my car all that much. The prices are waaaaayyyyyyyy to high. I’ll use regular radio and pocket this fee for something else.

After a decade of satellite radio I’ve about had it with the recent removal of my favorite channels, Escape and Pops, from the satellite lineup. Listening online is not a solution for me and not why I got receivers for my kitchen and two cars. I get angry thinking of all the redundant channels there are because Escape and Pops were unique genres. Escape, especially, is impossible to find anywhere else. They were perfect for leaving on all day – no chatter, no ads. So irritated about this decision.

the worst customer service in the world. wrong numbers. silly hold times. ridiculous procedures.
if there was an alternative I would cancel. DO NOT use credit card auto renew.

I’m canceling for one simple reason: The DJ’s talk too much.
I subscribed because I wanted to experience the music channels. But if I have to channel-​surf once every few minutes to avoid DJ chatter, I may as well be back on FM.
It’s true that there are no 3^rd party commercial interruptions (on the music channels) and that’s a real plus. The music selection is fantastic. In fact, if they’d nix the talking DJs I’d happily pay 2x the current rate to keep the service but I’m not going to pay money to hear DJ’s sing, make wise cracks, talk about themselves, or produce lame «morning mashups.»
Your best bet is to subscribe to a streaming service (like Spotify) and then Bluetooth it to your car speakers. No more DJs ! :)

Broken business for sure. After telling them repeatedly that I’m not interested in their service whatsoever, I just keep getting more calls.
Calling a potential customer multiple times within a week is NOT going to make me want your product more or think very highly of your company.

TERRIBLE!!! I was charged to renew when I didn’t give authorization to charge it. It took over two months to get a refund!!! I told them I didnt need satellite radio enough to pay over $ 109 for it!!! I will NEVER use them again.

The worst customer service… so bad is actually amazing. People are rude and don’t seem to care about subscribers. Hey SIrius XM… You’re a service that I and really anyone else doesn’t need. I would think your service standards would be much higher. If I can get rid of cable I can definitely do without subscription radio. There’s great over the air stations not to mention iPods, Spotify, Pandora and internet radio… FREE. Get your act together or let me known when they are auctioning off your equipment after you go out of business.
The radio stations are OK and it is nice sometimes to not have to change the channel when travelling… But not worth the bad and downright rude service when it is needed. I’ll keep my money in my pocket. Thank you.

Love love love it! I enjoy the comedy channels. The Underground Garage is nice. There is a variety of talk and music that help pass the time on long drives. I wish there was a discount for multi year subscriptions. It is ironic that we live close to the studios but customer service is overseas.

Purchased a new car on Nov 8 2014. The car came with a 3 month free trial that is to expire on Feb 8 2015. I got an email on Jan 20 2015 from SiriusXM stating that «SiriusXM and my dealer are giving me a 2 month free trial» and all I have to do is «click on the link below to confirm email address and start trial». So I did as the email stated but my online account still said my trial was ending on Feb 8 2015.
So I chat online with a representative who just kept asking if I wanted to sign up for a different package… what? I explained to situation to «Schneider» again and was given the phone number for Listener Care or whatever it’s called. I explained the situation again to the lady on the phone, she tell me that the email was confirmed on Nov 8 2014. I explain to her that is the date my car was purchased and it is impossible for me to get an email in January 2015 but confirm the contents on that email back in November 2014. She then said she couldn’t do anything and transferred me to another department.
Here I go… explaining the situation for what seems like be the 100^th time. The guy asks to put me on hold for a minute or two while he speaks to his supervisor to see if adding the 2 months trial they sent me would be applied to my account. He comes back about 5 minutes later and says they only offer 1 trial subscription and since I was I already have one from when my car was purchased they cannot give me another.
I ask the guy why did I receive an email saying I would get one then? His excuse? «We probably had an error». I ask «What you’re telling me is you cannot give me an extended trial because I bought a car that comes with a trial and you cannot honor an email that was sent to me because of an „error“ you guys made?» I can hear crickets in the background. Finally he speaks and doesn’t even try to answer my question, instead answers with «you can always pay for your subscription online, is there anything else I can help you with?»
This is a HUGE company, you would think they would offer better customer service than this.
Based on the customer service alone, I will not subscribe as a paying customer.

HORRIBLE HORRIBLE HORRIBLE COMPANY. Do not get sucked into any promo deals. They charge you no matter what you do and if YOU don’t call and cancel you are charged the outrageous regular price. You can’t set up an account that simply ends or that stays at the same price.
It is an epic undertaking to cancel. If you call to add service or to pay your bill you can speak to a live customer service rep in less than 5 minutes. If you cancel, the minimum wait is 35 on hold. It was a 10 minute hold, plus a 38 minute hold, two transfers, and two forced conversations to keep my business only to get sucked sucked back in to the same vortex. After 50 minutes on the phone, I was finally cancelled.
There are just too many music/​radio alternatives to put up with this deceptive practice.