Sobe Organic Cleaning

I have been looking for a cleaning service that doesn’t use harsh chemicals since I have a new baby. It was a little hard to make an appointment, I called and got voicemail a number of times, although someone did return my call once I left a message.
I was not overly impressed with the service. After the cleaners left, there was still dust on the furniture, and their were spots on the floors that looked like they’d been gone over very lightly, if at all. There was no effort made to clean a recent pet stain on part of the carpet, and it looked like they really cleaned around things rather than trying to really clean surfaces. I like what the company stands for, but unfortunately, I don’t plan on using them again.

At first, when I first got home I thought that the service was great. But as I examined my study, I realized that a pair of diamond studded pearl earrings that my father gave me just a few days ago was no where to be seen. They were a birthday to me and cost $ 200. They were the most precious thing I ever owed, and they were so precious to me that I only wore them once.
They were gone by the time I got home. My dad was at my studio when the maids came, and I had instructed him to watch them carefully. But my dad was too shy to follow them around, so my guess is that one of them had swapped it in their pocket while he wasn’t looking.
I am not surprised that this happened, in retrospect. I just wish they had just stolen $ 200 cash instead of a deeply sentimental gift from my father.
To think that we tipped them extra too. The cost of the cleaning service itself was $ 115, the earrings were worth twice that.
I will not be using this service ever again.

First and foremost, this is NOT an organic cleaning service. They used Bona and Simple Green on our place, neither are organic as the company name leads you to believe.
We paid $ 189 for two cleaner to come in and basically wipe down our condo for an hour. They showed in the last hour of the 4 hr window and we were only updated on their projected arrival when we called and sought a time frame from the company. Although most of the baseboards were wiped down, many windowsills were missed and simple dusting like on lamps and such. The toilets were very clean but our large walk in tile shower looked basically untouched.
When we complained to the company about the lack of cleaning effort and inquired about the «organic-​ness» of their products they offered a 25% refund and an explanation that their products are «Green/​Eco-​Friendly».
I would pass on this company.

We haven’t used them yet but we’ve worked together on projects and judging the character of the Owner Sam, I’m positive they’ll to an excellent job. It’s always been a pleasure to work with the Sobe crew.

I’ve used SOBE for almost three years now, and they are wonderful. My apartment has never been so clean (even the baseboards and under the couch!) and the people are extremely conscientious and accommodating. If you are looking for a cleaning service, no need to search further.

We scheduled a move-​in clean and were pleasantly surprised by the results. SOBE was extremely thorough in answering my questions over the phone and sent a follow-​up email to confirm the time and pricing. I’ve never used a cleaning service before, so be sure to ask questions as most services have additional fees for certain tasks (i.e. windows, inside of appliances, inside of cabinets, etc.).
They gave us an arrival window of 11 – 2; Jackie and Anna showed up promptly at 11:15 which was a huge help as we were planning to move in that afternoon. Jackie and Anna were efficient, pleasant and asked us if there was anything in particular they should pay extra attention to. Great service, would definitely recommend.

I booked Sobe to clean the carpets after moving out of a group house. Everything leading up to and including the cleaning was good — decent communication, punctual, the cleaning was sufficient (carpets are old, so the cleaning can only do so much).
However, during the cleaning, I was given an estimate of $ 75 based on the measurements, and told that if it was more I would receive a phone call that day. I did not receive a phone call. A few days later, I noticed I was charged $ 225. I was told the estimate was only for the carpet cleaned so far, and the rest of the cleaning accounted for the additional cost.
This is, at least, a case of very poor communication. I would recommend that anyone using Sobe should get a written estimate before work starts.

I was very excited to use Sobe Organic Cleaning services because of the good reviews so I called and got an estimate. Too bad they decided I am «outside of the service area.» Nevermind the fact that several previous reviewers lived right next to me (Vienna) or much further away (Centreville) (I live in Oakton). Make sure you confirm whether Sobe is even willing to come to your area before you waste any energy on booking an appointment.

I was super excited to find a cleaner that used organic products and seemed to be dog-​friendly.
The initial service set up went fine. They were running a special and threw in a few extras, which I was very excited about. The first cleaning was pretty good too, although I walked in and pretty much every major piece of furniture was significantly out of place (couch shoved in the corner of the room, chairs moved about). It looked like the movers had just left. I didn’t mind too much because it’s an easy fix and the products they use did not leave harsh smells but seemed to do the job. Upon closer inspection, the toilet wasn’t thoroughly cleaned under the rim (a hard to reach spot but a spot any professional cleaner should know to look for) and they didn’t clean the minor dog hair off the couch. One of the service representatives called me to follow up (nice!) and I let her know about this. She said she’d have them address it next time. When we talked about a rate for biweekly cleaning, it was higher than I’d like for my small 1 bedroom ($ 95), but I figured it might be worth it for organic products and good service.
For the next cleaning they did not clean the couch (again) and seemed to have nearly knocked over a bookcase that is anchored to the wall (one of those ladder-​style leaning ones). They didn’t mention it, although it left a minor gouge in the drywall and was precariously hanging from the anchors. They did do a better job with returning things to where they’d been. I wrote the service rep an email expressing my displeasure. I did not hear back.
A day or two before my next scheduled cleaning I called to let them know I wasn’t happy that no one had followed up about my concerns. A different service person apologized and said the former service rep was out of the office indefinitely and that he would check her email for my message. I scheduled a new date for the third cleaning.
They didn’t show up. I called today to see if there is anything they’re willing to do to keep my business, but got the voicemail. Starting to think this is a small company that is having a hard time keeping it together on the customer service front. I’m looking for a new one.

These gals were great. They worked very, very hard to get every stain. Great value and terrific results. Customer for life.

I booked Sobe for a move-​in cleaning. My new apartment was dusty and reeked of cats (blech!), and Sobe gave it a top to bottom scrubbing, and made me feel good about my new place. It was worth it to shell out a bit more for the kind of deep clean I wanted. The cleaners came just after the 2 hour window they had given me for their arrival, but when they did arrive they brought 2 extra staff members to get done in half the time. There was also a billing mix up that required a few emails to clear up (I was charged on my credit card though I had paid by check). Overall, a good experience, but not 5 star.

Remember, when you used to live with your parents and the house seem to magically clean itself? You can have it all, the magic’s name is Sobe Organic Cleaning.
I wish I had the chance to meet and personally thank the wonderful people, who left my place spotless and smelling fresh. I was happy they didn’t use the overly chemical cleaning supplies, I really dislike the smell of Chlorox and alike.
I can see myself using Sobe Organic Cleaning service again, and am looking forward to the next time.
Now, is there a place that will do and fold my laundry? :-)

Arrived pretty much on time. Very friendly. Worked quickly but thoroughly. My floors look really nice now.
I decided not to give a large tip as they accidentally broke a picture frame and nearly sent a lamp toppling off a table (but I caught it before it fell). The website said to tip for great service and I wasn’t really happy about needing to replace the frame, but I still feel bad about that.
I probably won’t go back to Sobe simply because I don’t typically hire cleaning services, but the initial experience with them was just fine. They were pretty quick to respond to e-​mail as well and I got the appointment window I wanted.

I set up an appointment by phone for move-​out cleaning of my studio apartment. Although I did not receive any confirmation from the company after the appointment was made (nor have I been emailed or sent a receipt of the services), I was pleased when the cleaner called to confirm 15 minutes prior to arrival.
I was not at home for the actual cleaning, and was extremely disappointed to come back and find that none of the ceiling vents had been cleaned because the cleaners did not have the equipment to reach them. Also they did not bother cleaning the light switch panels or the blinds.
For the record, I paid in full plus a tip, and when I received a follow-​up call in 2 days, I expressed my disappointment in the services. The representative, however, did not offer, nor have I asked for, any compensation for poor service.
There are pictures of the dirty areas that I ended up cleaning myself with a wet paper towel. I do not recommend this company.

I called to set up an appointment with SOBE after reading all the wonderful reviews. Their prices are competitive with other cleaning companies but after speaking with Trenard I was sold! He was so patient with me and knowledgeable that I felt like I was in good hands. I set up an appointment for a Move Out cleaning. I didn’t have to do anything and to be honest, It was a complete mess! My apartments was literally cleaner when I turned in my keys than when I moved in!
In fact they did such an amazing job that I had to have them clean my new place too. When I say that they do it ALL they really do. They even clean those forgot about areas like under the bed and over the refrigerator annnnnnnnnnnnnnd they fix things! They fixed my closet door and unclogged my bathroom sink. TALK ABOUT GOING ABOVE AND BEYOND! I have been referring them like crazy.
They do an amazing job and are totally worth the money$$$.
I love love love them and you will too!

Based on previous Unilocal reviews, I was very excited to have SoBe clean my apartment. I was using a Groupon for initial deep cleaning of a 1 bedroom (paid $ 90 for $ 180 value). The cleaning i was given was worth not a penny more than i paid for it.
The women who cleaned my apartment were 4 hours late, calling me only after they were 3 hours late. They were very apologetic, which was nice, but it would have been nicer had they done a better job cleaning my apartment.
I left them alone while I ran errands, expecting them to be there still working when I came back about 45 minutes later (I was quoted 1.5−2 hours of cleaning when I made the appointment). To my surprise they were long gone and the following things were unacceptable:
1. the carpets were less clean than when i vacuum myself.
2. the old-​school porcelain sink in my kitchen remained badly stained, as if they didn’t even try to scrub it. i managed to get it spotlessly clean myself with minimal effort.
3. only one side of the shower fixtures was clean. the side facing away from direct view i had to scrub myself.
4. a very large a mirror in my bedroom was not dusted and obviously needed it.
5. the window sills were not dusted.
6. several pieces of furniture were not dusted… which is notable only because i own very little furniture.
I asked them to focus on the kitchen and bathroom, which they did, but I also asked that the whole place be dusted. I understand wanting to be done with the day on time, but it should not be at the expense of the customer because the service was many hours late in arriving.
Had I paid full price for this cleaning, I would be on the phone raising holy heck because I could do better myself.

Best money i’ve spent in months!
I thought their quote of $ 210 for the initial cleaning (2 bed, 2 bath) was a little steep, but I trusted my fellow Unilocaling community and booked anyway. So glad I did.
They called to confirm a few hours out and sent me an email too, then called again to give me a 15 min warning. Arrived exactly within the scheduled window.
I left them in my place while they cleaned and they did a SUPERB job during the almost 3 hours they were there.
The place was not only spick and span, but I keep stumbling upon these amazing little surprises after they left… For example, a dresser drawer that had been broken was miraculously fixed and back in place. My shower that had been clogged for a week was draining to perfection.
These guys strive to hit a high bar and really wowed me. I’ve already set up my recurring appointments to have them come back. Highly recommend.

They were running a little behind due to traffic (totally understood), but they did call, so I wasn’t worrried about it. They were very pleasant. I work from home, so them being here did not interrupt my work at all, which I appreciate. Definitely walk through and review the work. It didn’t take as long as I thought it probably would, but I have no frame of reference for how long it should take.
Overall, service was great (this actually was the first time I’d had any professional cleaning service, so was not sure what to expect). I’d have them back, and hope to plan for regular service. I’ve also already recommended them to others. Good job. I’d be head over heals with this place if laundry was on their list of services :-)

This us the best cleaning service that I’ve used to date. The staff is friendly, and very thorough. They arrived on time, and finished well before I thought they would. I would definitely recommend the to all of my friends and family.
This us the best cleaning service that I’ve used to date. The staff is friendly, and very thorough. They arrived on time, and finished well before I thought they would. I would definitely recommend the to all of my friends and family.

Despite a rocky start this had a happy ending.
I saw a special for Sobe on HomeRun, and decided to give them a try. I had used a person in the past to clean up our apartment and that had turned out to be a disaster, so I have been weary of these type of services. However, the state of my apartment dictated that I try again.
It was a rough start with Sobe. I never got the confirmation e-​mail they said they would send me, and when I called the day off, they read me back the wrong address (which I corrected). I think when I called the office I called a cell because there was a wierd eco noise. The crew itself arrived about 5 minutes outside the 1 – 3 window, so I was definitely having a RCN-​like cable moment.
I asked them what I should do and if it would be easier on them if i just left. They told me I could come back in a couple of hours, so I decided to do so.
I came back, opened the door, and for a moment I thought I was in someone else’s apartment. They did a spectacular job. The apartment even smells better. My stove has not looked like that since the day I moved in. The inside of the microwave was spotless. The carpets were clean, and the entire space was dust free. They even cleaned the hard wood floors and the kitchen linoleum. Even the tub and the tiles around them glitter again.
I am highly satisfied and would use them again. It felt a tiny bit wierd just leaving the place for someone else to take care of it, but the results are quite self evident. This is the way to go. I was so happy I wanted to call over friends to see it all before I had a chance to begin to mess it up again.