Suntrust Bank

I have been banking with Suntrust for over 20 years, and have experienced poor customer service before, but this experience was my motivation for signing up for Unilocal.
It was the most ridiculous, spiteful, experience with an entitled, insipid and condescending, unaccountable, unprofessional employee, that I have ever had in a business.
The bank manager, basically made it seem that I was asking a favor to use an amount of money, that was only half of my balance, and would still leave a few thousand in my account… my own money!
He took another customer, after I had been waiting for him to send a one line email so that I could have access to use my own money via my check card. He questioned whether I would use this service on a regular basis, and I countered that I might and that it was really none of his business. I suggested that if it was really a problem, I could open a different type of account.
I was incredulous when he told me he would not do as he had promised (write the email to HQ to authorize the daily increase, because he said I had gotten smart with him! Wow. Go ego, you win, just like Charlie Sheen. He also took another customer after the dutiful banking assistant who had been helping me, asked if he would come to the phone and talk with HQ. No, he refused. Then when I said well that’s really inconvenient, I have been waiting over 30 minutes to complete this transaction and I have to get back to work, which I said in a just above speaking voice, he told me to lower my voice and to wait until and that’s when he took this other customer who just arrived.
Worst experience I have ever had at a bank or any other professional setting.
The bank manager also seemed totally unaccountable, and unconcerned that I would find another bank. To me that points to a corporate culture of «who gives a crap about normal people» and their customer right to have decent treatment, instead of feeling like I am begging to use my own money.
I found a work-​around. Thank goodness for creative professionals at the business that I was paying, who helped come up with a solution. Sure beats, small-​minded people who sit in glass boxes and chat it up on their phones.
I wish I could give negative stars.