T.G.I. Friday’s

God awful service. Seriously I can never leave less than a 20% tip, but this place is making me contemplate not tipping at all. I’m not really going to do that, but we got our appetizers 25 minutes after ordering them and we still didn’t have our DRINKS at that point. Then 30 – 45 minutes after that, our waitress (who was completely unseen in that long span of time) came out with one entrée and said they were JUST STARTING mine. I sit here now almost an hour and a half after entering this restaurant with no food. It’s 10 at night, and our section only has 2 other groups in it.
I would never recommend this place to anyone. I know it’s not renowned for its food or drink, but they should supplement that with good service. But this is the worst service I’ve ever experienced.

Great place to go if you’re a young college student wanting to have some drinks with friends without any real expectations of great service outside of the bar. When the food arrived it was great the atmosphere is definitely for college-​age students. So don’t take your parents.

I used to love TGI’s and made sure to include at least one visit every trip to the USA or UK. Unfortunately they’re not what they used to be.
If you stick to just ribs, you’re fine. But when you try the shrimps or steaks, get ready to be disappointed! At this particular franchise my medium rare steak was over cooked (beyond well done) and the batter on the shrimps was burned to a crisp. and NOT in a good way!

TL;DR:
(Possibly) Poor Management
Bored «Hostess»
Very Slow Service
Wrong Order
Steak Cooked Wrong
Understaffed
The hostesses were chatting as we walked up to the and continued to until we asked for their attention. We were sat after a long journey to the back of the restaurant where our hostess gave us contradicting menus — one had obsolete information on many items. Our server visited us after about ten minutes, apologizing in advance for his poor service as it was his first day at this restaurant. This was excusable to us and we actually really enjoyed our interactions with him. He was nice to us and casual in his conversation with us. We ordered two waters and one Angry Orchard — something that should arrive relatively quick. The waters took approximately ten more minutes. The Angry Orchard another ten minutes. He then left before taking our orders, but returned after about five more minutes. We ordered both a 10 oz. Sirloin with Langoustine Lobster topping with a side of Fries & a Salad and a Cajun Shrimp & Chicken Pasta. The food came after about fifteen minutes (which is actually pretty good). Our steak however was completely wrong. We asked for the 10 oz. steak to be split between two of us. The steaks (which were cooked to two completely different temperatures — medium rare and well somehow) were two 3 oz. steaks. We had received the petite sirloin (6 oz.) split into two. The lobster topping was most likely cooked from cheap and frozen lobster meat. The sauce was pretty good. The pasta, however was good. We had no silverware or salt & pepper and had to get them ourselves. After we got our silverware, our server brought us three spoons. Very unhelpful. At least the meal ended up somewhat cheap, as we were charged just for the petite sirloin instead of the 10 oz.

This is the worst place ever
The service needs more training
And that management needs to get fire

This has to be the worst restaurant that I have been to in a long time in terms of service. I can’t comment on their food because I never got an opportunity to order anything.
We thought we would play it safe and stopped in after walking around the city. What a mistake. First impressions are everything so as soon as we stepped foot in the door, I suggested we find somewhere else to go.
The music that was playing was some weird mix of 90’s and hip hop. The «hostess» didn’t even turn around until we said something to her. She then proceeded to turn her back on us and continue to stack up the menus before walking away abruptly. We stood there for a few minutes, confused as to what was going on. She finally came back to seat us.
Walking through the restaurant, I noticed that this did not look like any other TGI Friday’s that I’ve ever been in. It was so dirty and old. I went into the bathroom to wash my hands and that was a BIG mistake. They were just awful.
Pages were falling out of the menus. People who appeared to work there passed by our table several times. We even flagged one woman down to let her know that no one has taken our order yet.
After waiting for 15 minutes without anyone acknowledging us, we got up and left. I should have gone with my first impression.
This place was just bizarre.

I’m a very good tipper I believe, but the first time I was totally upset with the service to the point I refused to leave any tip was at this place. This place is horrible! The waitress had a full on attitude like we know her from before, took forever to bring food and drinks and I just simply couldn’t wait get out of that place. And I had brought a friend who just lost a loved one for a «cheery happy hour», how embarrassing this is what we had to deal with!
I didn’t even care for the food. If the service is bad it just put a bad taste in your mouth anyway.
Never again!

Okay so, this is the place where the Antichrist was born.
First, we called ahead for a table for 11 people. When we got to the table, there were 10 chairs.
Next, it took our waiter 20 minutes to take our drink and food order. We figured by the rate of slow service that it would be better to order food and drink together. How the hell fucking ever, we were wrong. It then took our waiter 20 minutes later to even bring our drinks. We had our drinks for about 3 minutes before he brought us refills of all of our drinks, joking that we were drinking them too slowly. The waiter spilled water on one of my friends.
It then took forty minutes for half of the food to arrive. The rest of the food came twenty minutes later, while the rest of us had already finished eating. The final plate of food came out as we were asking for the checks and leaving. Some people received charcoal burgers, and my friend asked for a cup of ranch dressing and then received a cup of mayonnaise instead. The waiter finally came back with real ranch, after she had consumed her wings.
Finally, once our checks came some of us were charged for two drinks and the waiter was very disorganized in taking our payment methods and receipts. My friend joked that the waiter must not have even worked there, because he was so under qualified and slow. We were very disappointed for my birthday dinner, and do not plan on going back any time soon.
If you want your intestines to fall out of your anal cavity, and die of low blood sugar while you’re waiting for your soot coated «Jack Daniels» burger, I highly recommend this extravagant TGI fridays institution.

Over all an ok experience. Food was fast though cold and food did not with all the things listed. Waitress was great though. Place was clean.

First impression is everything! My boyfriend and I walked in and already the place just looked old and the host wasn’t welcoming. We got seated and we waited 15 minutes or so till finally I asked one of the waiters and told me he’ll found someone and how they were low on staff that there was only 3 waiters on the floor that night. Our waiter came and we placed our order. But the time we were almost done with our food they finally brought us our drinks we ordered from the bar. My potato skins were dry and the cheese was horrible! Very disappointing. And we did get ask if we needed anything. The bathroom was old looking and dirty! Don’t recommend this location at all!

Me and my Junior year class (8 students and 3 adults… only part of the class went on this trip) in High School took a trip to Washington D. C (back in 2013) and we ate here once for one of the nights.
When we ate here, the food and service was decent. But it could have been better, it was kinda slow and the place was not even that packed.
In light of good news, if you are staying at The River Inn then its only a few blocks away which isn’t that bad.

Coustmer service is terrible, I order a classic burger that was horrible. I usually don’t go by the star ratings but this one does deserves 1 star.

On My one, placed in a booth near drafting door. Waited 15 minutes before taking my order. Then my dinner got screwed up so took an half hour to wait. When dinner came I got fries instead of rice. I was offered free dessert as compensation… music very, very loud… in total not a good experience…

After a horrible experience at Tonic at Quigley’s Bar and Restaurant (see related review) my friend and I walked a short distance to Fridays. Wow, what an awesome place. Great people, great food, late happy hours, and amazing staff. Our server, Rachel, was the best and was so supportive after we told her about our Tonic tragedy. The food was fresh, came out in no time, she offered us a great drink, and all this after working 13 hours. She was so great, and we were so glad we came here instead. Please choose Friday’s over Tonic every time. It is well worth your time and money to come here at Fridays.
Steve and Paulina

On one occasion, my parents wanted to eat here, so we kindly asked for a table of three to the hostess and she said to wait 10 minutes when there were plenty of seats opened. We are an Asian family waiting on the bench inside. Then a Caucasian family of three, asked for a table and got seated immediately. My father was furious and asked if they had a reservation and she said no. So, my family walked out and are at another restaurant.
On another occasion, I ate here with my boyfriend and he order the Jack Daniel’s steak. After taking about 45 minutes, our food came out and he had a lousy piece of steak that took 5 minutes to chew on one bite. It was clearly not a Jack Daniel’s steak since our steak was placed on a white plate as opposed to a black one. Also, our appetizer and drinks came after the meal and a person that came in well after us was given his meal before us. It was also not busy. Worst TGIF ever.

Either TGIF has gone down or this one restaurant is just a single terrible eatery.
I came here with 3 friends for dinner. It was an early dinner so thankfully the place was not crowded (though I have a feeling it doesn’t really get crowded here).
The Pros:
+ The manager was nice and made up for a lot of the cons of the experience.
The Cons:
+ I did not enjoy the food at all. My friend ordered a steak and it was tiny and the meat was overcooked and dry. It was not appetizing to look at or eat.
+ The AC was broken when we went, it was crazy hot in there. The manager was nice and gave us an appetizer because the temperature was pretty unbearable.
+ The service could have been better. It took one of my friends like a good half hour to get her food, after all our food was delivered. Apparently, her meal was sitting out on the counter for 20 mins and the waiter never brought it. So then when he discovered he forgot it, he had to bring it back and make a new one because by then it was cold and coagulated. All in all, she didn’t get to eat because we were ready to go by the time her food came out.
The food was just not good and I feel like there are much better restaurants in the area for the same price.

This place is the absolute pits. The service is the worst that I have seen in a long time. I’ve been twice (unfortunately). The first time, I had to wait 20 minutes for the bartender to even acknowledge that I was sitting at the bar. The second time, I waited for a hostess to seat me for 15 min… And eventually had to ask the manager where I could place a to go order. I went to the To Go counter (which is hidden in the back) and waited for 10 minutes while servers passed by me and no one took my order. I left and will never be coming back. If I could give zero stars, I would.

No. Just no.
When we arrived we were immediately greeted by a gentlemen who was to escort us to our table. He proceeded to walk us pass groups and groups of people and empty tables and before we knew it we were walking down a dingy hallway, past the dishwashers to a dark back room, with about two other families. Mind you there’s only three of us, we passed several empty tables and booths to be seated there. with two other black families in the back room that was beyond dingy and suspect. I had flashbacks to the 1950’s and I was born in the 90’s. I chose to overlook this until I opened the menu he had just handed us and the pages began to fall out of the booklet. I’m sorry but does TGI Fridays not fund them???
I looked at both of my family members and said «Let’s leave.» As we walked back I noticed several things yet again, empty tables and booths, well dressed people of Caucasian decent sitting in the booths and tables, as well as African Americans to be fair (most likely all at lunch). I believe they were sitting people according to who they thought would be less disturbing according to how they looked. A little lesson on judging a book by their cover: My mother is a well respected dentist, I am a soon to be therapist and my grandmother a corporate worker for Estée Lauder. We would’ve given generous tips.
Business lost.

I don’t think that this place is bad enough to average only two stars. It is a little ghetto, but you only notice it because of where it is. As much as GW costs, one isn’t wrong for expecting the servers to float around on a cloud of money.
I’ve been here twice in the past two weeks. We were seated right away. The first time they put us next to the DJ who was setting up. We didn’t notice that’s what he was doing until his voice of God soundsystem burst our eardrums. The food was good, but then again they say that when you lose a sense the other ones become stronger. The service was pretty slow for a Wednesday afternoon. I got there 20 minutes after my party had ordered. Some of them got their food after I got mine. Go figure. The burger and fries that I had were on par with what you’d expect at a Fridays.
The second time I went was much better. Everyone was very friendly and courteous. The food came quickly and everything was good. This time I only got appetizers because they were half price during happy hour. The tostado nachos and spinach dip tasted exactly the same as they do at every other location.

Bummer. You expect every chain restaurant to be like the rest, but unfortunately this T.G.I. Friday’s has very poor service and bland food.
Unfortunately, upon first walking into this T.G.I. Friday’s I didn’t feel welcomed whatsoever. While I was trying to get the attention of the «texting» host, I felt like I was inconveniencing him to request my party being seated. Not a great start.
Gahhhh… the food was bland and not hot at all. Like a lukewarm towel. Also, the chocolate shake I ordered was simply blah. Proportions of milk and ice crème were off; too much milk made the shake feel like a nesquick disaster.
Bottom line: Poor service, bland food.