Taxi Transportation Service

I had a doctor’s appointment today at 8:45am. I decided to be proactive and reserve a cab for this morning at 8am. At 8:10am, there was no taxi so I called the company to find out an estimated time of arrival. First, the rep told me that I had scheduled it for tomorrow. I said ‘That is incorrect. The cab should be coming today.” She looked again, agreed and said that they would find one for me. Basically saying that my cab reservation was for naught. At 8:25, I called again only to be told that there were no drivers in my area and that one was being located. THAT particular rep decided to hang up on me because I proceeded to complain. At 8:33 the cab finally arrived. Anyone living in Washington DC KNOWS what the traffic is at that time of day. I didn’t get to my appointment until 9:17am!!! TOTALLY UNACCEPTABLE! They will never get my business. Unfortunately, I didn’t read the reviews before I made that reservation!

I used their online service for an early am airport pick up and there was no cab at the scheduled time. When I called, they said they were still working on finding someone. Seriously?! What have you been doing for the past 12 hours since I made the request? Isn’t that your entire point in life to field requests made in advance? FAIL!

The worst. They warn you they will come 15 minutes before or after your pickup time, which is inconvenient for any type of travel or appointment. I nonetheless made my pickup earlier just in case they did come 15 minutes late. I got a phone call 25 minutes before my pickup time that the taxi was outside and would only wait five minutes before turning on the meter. I told them to leave, and would not recommend this service to anyone.

Definitely wish I had read the reviews before booking a taxi with them. The night before I scheduled a pick up online for 5:25 am. I called at 5:20 as I hadn’t heard anything and was told the taxi should be there momentarily. At 5:30 there was still no taxi. I called back and was immediately put on hold for about 10 minutes. When someone finally spoke to me they almost immediately put me back on hold for another 10 minutes and when they got back to me only asked me for a callback number. I asked if the taxi would be there in the next 5 minutes and was told no. This is now about 25 minutes after I had initially scheduled the pick up. If you want to get anywhere on time, do NOT use this service. I’m not sure its even worth 1 star if you never get picked up! I had to use an über in the end.

Worst service ever. Made an online reservation a couple hours before the time I wanted to be picked up. Called and confirmed with them too. 30 minutes after the scheduled time, still no taxi. I called them and they said that the taxi driver passed by and didn’t see me. I asked why they didn’t call me as I was just sitting on the bench on the street. They said they would try to find another cab to get me. After an hour and a half passes by from the scheduled time, and 8 calls to them after… still no cab. Decided to call yellow cab instead and yellow can picked me up in 10 minutes. Don’t ever use this cab service.

I wish I had read the reviews before I used this taxi service this morning! The most awful experience I have ever had with a taxi company. They are not even deserving of one star because a one star ranking would mean they did something.
Yesterday I requested a cab for 6 AM, and I confirmed twice that a cab would be dispatched. Come 6:15 AM, no cab and I am starting to panic. I called the company, and they put me on hold for about ten minutes when I decided to hang up and try again. I called and they immediately put me on hold again.
By now, I am panicking and stressing because I was planning on getting to my workplace by 6:30. Instead of comfortably arriving according to my schedule, I am four blocks away from my home trying to find ANY cab.
I never got a phone call from the company explaining what happened, and I came to work late on my first day. It was unnecessary stress.
WHATEVER YOU DO, do NOT use this company. There are many other companies.

Terrible. Wish I could give 0 stars. Missed an important work function because these jerks couldn’t get me a cab within an hour of my calling for one. Every time I called the operators were increasingly more rude, as if they were the ones being inconvenienced. When I finally called to cancel my cab because it was too late to get to the event even reasonably tardy, they hung up on me!

Yup, just like the other reviews say, terrible.
Called for a late night cab and they told be they would not pickup at an intersection and then hung up on me before giving me the chance to give the full address. Called back with the address and was told it would be a 40 minute wait –At midnight on a Thursday

I booked a taxi online the night before I needed a cab to take me to the train station. 15 minutes after it was supposed to arrive I called the company to ask where my cab was. After the operators had hung up on me twice, I finally got through and they told me my cab would be there momentarily. When another 15 minutes had passed, I called again. Again I had trouble getting through and the operator was incredibly rude. No, I don’t expect you to «create a taxi out of thin air», but I do expect you to be honest with me if there are no cabs available so that I can call a different company. Finally, at the suggestion of a passerby, I took an Über, which arrived in 3 minutes. I made my train with only minutes to spare. The cab that I had originally called never called my cell to tell me they were outside, suggesting that they never came at all. I’ll never use this service again and would suggest that you not either if you have to be somewhere in a timely manner! Go with Über!

I made an online reservation 30 minutes in advance. I received a call 10 minutes before my scheduled pickup time confirming my reservation. At the exact time of my reservation the dispatcher called and asked me to go outside. I waited outside for a total of 30 minutes without a cab ever coming. I called twice to check on the status and I was told that the taxi should be pulling up «in a few moments». I made other arrangements and left. I received a call an hour and 15 minutes after my reservation time from the cab driver saying that he was there. I strongly discourage using this service if you want to get anywhere in under 2 hours.