The UPS Store

I came here to get boxes and other packing materials for an upcoming move. The guys behind the counter were informative and friendly and had very good advice.

I was a little rough on this UPS I based the 3 stars on the fact this is the place I do business with the least. I have decided to give it 4 stars based on certain facts Brian combs has a good staff. They give good consumer service. They keep the place looking like a business. This place deserves 4 stars.

First offi give 10 000 stars to miles, he is a doll and a pleasure to work with. However there is a female there that really upset me.
I came in with 3 items to ship out and she let me know that she can help me to pack and ship. I brought it to her attention that it was an international shipment and I couldn’t afford for it to be packed by the center, she told me «oh don’t worry»
So I thought she was not going to charge me. However she did. $ 95.00 for shipping (which is fine) and a whopping $ 42.00 for packing!
When she told me this I was shocked and I told her she led me on. She wasn’t having it. I paid and left the store.
I worked once with miles and he was so helpful this time unfortunately he wasn’t it.

Best USAA check machine in the area! The staff are also friendly and it is conveniently located on Connecticut Avenue a main drag running from Kensington Maryland all the way to downtown DC.

This place is my fax machine. Back in the 1900s there was a technology called fax machines that have pretty much disappeared from American homes with the advent of email. Still, some archaic institutions insist on receiving these «faxes» and thus the Lord saw fit to create this UPS location so that I might sendeth things that I could very well scan and email from my landline-​less home.
I never wait in line long because they seem decently staffed. I’m not gonna say that this place is Cheers and they treat me like Norm, but I get a nice «Hey, how’s it going» when I go in. They don’t seem to hate their jobs, unlike the folks at another unnamed location.
I heard a rumor that they actually do more than just faxes here… something about shipping packages. I gave their «parcel service» a try when selling something on Amazon and lo and behold they knocked that one out of the park too.
The only thing that could make this place better is if they had some kind of delivery service to bring stuff to your door.

I coordinated shipping of antiques and fine art for Weschler’s, an auction house in downtown DC, for 12 years.
Of all the shippers I’ve recommended over the years, Charles Heller and his staff at The UPS Store are, by far, the best! They have always dealt with our clientele, both international and domestic, in a professional manner and have provided them with the services unmatched by any other shippers in the area! Their service is prompt and the items were always handled with the utmost of care. They are extremely thorough and are experienced at handling just about every shipping scenario.
In fact, when I had a valuable item I personally needed shipped, Charles Heller was the only shipper I considered for the job!

After several very unpleasant encounters with the owner (Charles Heller), I will never step foot in his business again, no matter how convenient. I found him very condescending and rude.

This UPS Store location is one of the best I’ve been to. They are heavily staffed every time I’ve visited and usually rather busy, but I’ve always been helped in a timely manner. Even when I asked if I had a package when I didn’t even have a slip in my P.O. Box, they still took the time to look through the plethora of packages huge and small in their very tiny space to see if mine had arrived. When I told them I had to run to put more money in my meter, they kindly told me there was a convenient lot in the back that I could park in. Apart from that, I even asked if I could park there while I ran across the street to buy coffee from Starbucks and they said they didn’t mind. (Note: While it was nice of them to give me permission, I honestly wouldn’t recommend doing that since I don’t think they have any say in the parking lot enforcement. I do not want anyone getting in trouble on my account;{
I think it’s sad that a store’s rating can be easily diminished just by one person’s one experience on one day out of the thousands and thousands of days that these people work. I think people should try and resist from giving a store one star unless they’ve had multiple negative experiences at the location, not just one. We are all human and make mistakes and for the entire store’s business to suffer from a rating that has been drastically affected by that one star rating is just criminal.

I felt compelled to write a review after having about my 10^th visit there show superb customer service. All the staff members that have helped me at this store have been extremely friendly, helpful, and have gone out of their way to answer all of my neurotic questions and make sure everything shipped properly and in the way I requested.
In particular, I’d also like to address the South African manager that a previous customer mentioned. This man has been a perfect gentleman every time I have come. He is incredibly friendly, goes out of his way to check and make sure all your needs are taken care of, and best of all, the guy has a wonderful and quirky sense of humor, which for me served to only increase my opinion of this particular UPS. He’s a kind and helpful person, and I have no idea how anyone could possibly complain about the guy.
Normally I wouldn’t write a review about one branch of a chain location, but this particular UPS has been so helpful to me in all my visits, I felt they deserve the praise that they are due.

charles heller rins a tight store it is staffed by brian combs and his posse these people are good at what they do they show up to get the job done and do so effecetively its a good place that does get busy at times

Writing this review for a couple of reasons:
1) I went in there last week to do a lot of copying, sending stuff and getting about 400 docs notarized and the service was good enough.
2) The previous reviewer does seem to have had a rough experience — but the guy with the funny accent who owns the place is South African — not British. He was actually quite pleasant as I had a bunch of docs to notarize and he had twisted his wrist but was still able to mash that embossing stamp together about a dozen times.
Not that I have any problem with people being unhappy with the Brits or anything.

So, I have been going to this UPS store on and off for about 9+ years now but after today I will no longer set foot in that store.
The manager, Brian, is a sweetheart and has been there forever so he gets 5 stars, but the owner, a British guy whose name I can’t think of, is absolutely certifiably bat shit crazy. Seriously, I think he needs meds.
I guess the tip off should have been the day I was standing in line behind this old lady who complained when he told her how much the copy prices were. She was sort of annoying, but the manager yelled at her and told her if she didn’t like it, to take her business elsewhere. I was kind of shocked because the situation could have been resolved with a simple «Sorry, m’am, that’s just what are prices are» but he took it to a totally different level and was very aggressive and hostile.
Anyway, I went in there for the second time today after making some copies earlier to ask how much it would cost to mail some documents. I wanted to find out how much it would cost to ship it via USPS (which they do for a ridiculously jacked up fee), or via UPS letter.
When I asked Mr. Crazypants how much it would cost, he looked at me and said, «I don’t know, do you think I’m a magician?» I kind of looked at him confusedly because I thought maybe he was joking, and asked again, «I’m trying to find out how much it would cost to mail this document Priority mail.» Brian piped in and said «$ 8.95» and then I asked how much it would cost to ship it via UPS. The manager said, in a very condescending voice, «I do not know.» I asked if he could find out, and when he gave me some sort of reply saying how should he know, I asked in exasperation «Don’t you work here?!?» I mean, seriously, what is wrong with this guy?!? You’d think I was asking a difficult question. Finally he said he could look up the prices on the computer (don’t you think if you work there day in and day out you’d have that kind of stuff memorized?) and I said, «Please do.»
Meanwhile, my poor baby is fussing and about to have a meltdown after waiting for this idiot to tell me this basic information, and after much frustration I decided to leave. Why should they get my business?
If you are smart, or at least don’t care to be treated like crap for no apparent reason, you’ll stay away from this place!