U-Haul Co

They scammed me on mileage. They tried to say I drove 60 miles when I was moving from Hill East to Kingman Park. The complete trip could not have been 25 miles muchless 60. It was absurd.

I had an excellent experience here yesterday. It was a Friday, so thankfully I was able to avoid the weekend rush. Melanee, the general manager, was super sweet and very helpful. Another worker, Willie, was also really friendly and was nice enough to back our 15-​foot truck next to my pod so I could unload it. Overall, this place easily has the best customer service I’ve ever experienced at any U-​Haul location (granted, it’s a very low bar, but still!). If you’re in DC and need to rent a truck, I’d recommend this location.

We showed up at 8:45 on a Saturday morning to pick up a reserved van. It took until 9:45 for us to pick up the van. That’s about an hour spent waiting to just pick up a pre reserved van where we had already input all our information. Not to mention that the line behind us seemed to only get worse for later customers. This location is obviously, woefully underprepared and understaffed for the weekend morning rush. I would only recommend using it during off hours, midweek. Otherwise, be prepared to wait.

I had a really great experience here — the General Manager Paul was always friendly and willing to help out. When a hitch I was having installed didn’t work, they were very helpful in getting me another one in time for my move — the GM said he would call and confirm a new time the next day and he did. They also didn’t charge me for the difference between the smaller and larger hitch, and he gave me an extra two days no charge to return my uhaul at the end of my move. Overall, great interactions with their staff. I really appreciated their help.

This location charged me a $ 25 cleaning fee for not folding the furniture pads I rented.
Also, the truck was really old and barely started.
Save yourself the trouble and go elsewhere.

I dunno why the reviews are so crappy. I went there friday to pick up my van around 6:00, took 5 minutes. when to drop off our van sat at 6, took 5 minutes. quick, fast and efficient service!

I rented a vehicle here to drive long distance. 7 hours and only 20 miles from my destination one of the tires blew. Luckily no one in my vehicle or anyone following behind us was injured but it could have been a horrific accident. When the repair people came they said the tire was rotten (tire rot). I paid more than $ 500 and expected to be given a safe and reliable vehicle. This was clearly not the case. Uhaul insists that my vehicle had been on the road and couldn’t possibly have rotten tires, but tires don’t just pop. Also the corrosion on the tire was evident. Perhaps they are OK for short distances but certainly not driving cross country. Beware.

Please let me preface this review by saying I read the above review from Jennifer W. before going to this location and only went there because it was less than a block from where we were moving.
I reserved a 10′ truck online for Friday, January 30^th, but didn’t feel comfortable with the reservation confirmation so I went to this location to confirm my truck. The process online would only give me 4 hour blocks of time for rental where the sign on the trucks riding up and down the road say $ 24.99/day.
The employee there (a male whose name started with a «D», told me, that was the online process, however, as long as I returned the truck in 24 hours, I would be ok. I had budgeted 6 hours for my move.
When I returned on Friday afternoon to pick up the truck, the manager was a tad bit scrambled because the computer wouldn’t except a cash payment for a customer that was returning a truck. In addition, there were 3 or 4 others waiting to rent tow equipment and they had questions. I waited patiently, about 35 minutes or so while he (the manager) worked with the other folks. He apologized profusely.
The employee I saw the other day, «D», brought me the truck and I was out of there. Total time about 45 minutes. This was the reason for 4 as opposed to 5 stars.
When I returned the truck, a Hispanic lady (I apologize for not remembering her name) was sooooooooo freeking nice to me it was scary. When I first saw her, I thought to myself, this must be the infamous Jasmine. I wasn’t and thank God I had a great experience with all the folks here at Uhaul.
TO UHAUL: Now that it seems like you’ve fixed your customer service, let’s fix that online price configuration to coincide with the signs on the truck!

Jasmine Jones, the employee who was responsible for detaching the 4×8 trailer from my vehicle, completely scratched my rear bumper. Two people saw and heard the incident occur, as it was clearly visible AND audible and this employee refused to own up to her mistake and come clean about it to her manager. She lied and said that nothing happened, that the scratch was already there, and that all that we heard (and saw) were «the wires.» Her manager, Darin, informed me that if I filed an insurance claim with U-​Haul, he would be taking her side in the matter because he apparently doesn’t have the good sense to believe the word of TWO customers over his lying employee.
I filed a claim because I had purchased insurance through U-​Haul, but I’m apprehensive because clearly, this location employs negligent staff who damage the personal property of their customers and managers who will go to any lengths to cover for their negligent and poorly-​trained staff. If my previous experiences with U-​Haul weren’t enough to prevent me from using their services, this experience certainly did.
All I’m left with is an exorbitant bill and a 5-​inch, unsightly vertical scratch on my bumper. I JUST purchased this car. It is, literally, one of the only items of value that I have to my name. Thanks Jasmine! Thanks Darin! If the damage isn’t covered by the insurance policy, you will without a doubt see me in small claims court.
10/​18/​2011 — Update
U-Haul’s insurance company reviewed my claim and gave me a reimbursement for the damage to my bumper. Jasmine Jones, have a freakin’ blessed day.