Uptown Valet

Way overpriced alterations and it takes forever!!! I dropped off a pair of pants and I pod more than I ever have anywhere else for simply taking off an inch on the pant legs and it took them five days!!! Go somewhere else

I’ve been going to this cleaners for more than 10 years. Two years ago I would have given at least 4 stars. Sadly, the two very friendly and helpful women who used to work there have left, and have been replaced by a surly younger woman who seems to have little interest in the job and less interest in serving customers. Recently, when 2 shirts came back with spots on them (that hadn’t been there before), I was told that she ‘had to check’ to see if they could re-​clean them for free. Sad that this place has gone downhill but there are plenty of other options in the neighborhood.

I was a great costumer and spent several hundred dollars at this cleaners each month. However, after my last two experiences I will not be returning. Instead of charging the same price for cleaning standard button down shirts, they decided to start charging me «blouse» prices for the women’s shirts and the regular price for the men’s shirts I would drop off. When I asked the lady in the store why this was suddenly happening, her rational was that the women’s shirts were cut differently and therefore needed to be hand pressed. This might make sense if the cut was actually different and this was standard of their business. After explaining and showing her that the shirts were «mens» cut and that they did not require anything different from the mens ones I had dropped off, and that I had never had this happen, she just told me again that they would have to be charged as blouses. Perhaps this would not be so frustrating if she was more polite or if the shirts had not clearly all been pressed the exact same. For a loyal customer, I would have expected more assistance and help, rather than just telling me that they were going to suddenly charge me more when I picked up my shirts than my tickets stated after dropping them off. I will not be returning and no longer recommend this cleaner.

Wanted to like this place because of its proximity to my office and reasonable prices and positive reviews but based on my one and only trip I won’t be back. Dropped off a tuxedo shirt to be pressed Tuesday morning at 8:30AM and asked to have it back by 5pm the next day for an event. I was told no problem but they would have to fully clean it to press it (it was a brand new shirt so I don’t know why but whatever). I returned the next day and picked up and paid for my shirt got back to my office to get ready for my event only to discover it was not my shirt. I returned and told them it was not mine and both people said are you sure? I said yes I’m sure it’s not a tuxedo shirt. They called the plant that does the cleaning and they said they didn’t have it at which point I was asked to come back in a few days, I said I needed it for an event that evening and all they said was sorry. They called me two days later to tell me they found it but offered no refund for the shirt or to cover the cost of the shirt I had to buy last minute. No trust + no accountability = no business.

Recent transplant to the Georgetown area, and I’ve had no problems with this place so far. It’s pretty decent compared to a typical dry cleaners, although I’m honestly not really asking for much; clothes come back reasonably quickly, and I’ve yet to notice damage.

I’ve been a loyal customer for about a year, but have decided to make a change. Several of my shirts have been stained and basically ruined. I like the people who work there, and it’s very convenient to my house, so I’ve been putting this off for a while now. But in my latest load, there is a bad stain on the back of the collar of a shirt, making it unwearable.
I am surprised this problem exists because they seem to do a very brisk business and have a loyal fan base.
Hopefully they address the problem and I’m able to go back in the future.

Wow.
I almost don’t have words for how horribly I’ve been treated by this place.
I came here exclusively for about one year, after moving to the neighborhood. I had my clothes cleaned here and some alterations done, and was generally pleased with the service.
About one month ago, I picked up some skirts from this place. When I went home and put one on, I realized that the hem had been completely ripped out. The skirt was about 2 weeks old, and it was definitely not in that condition when I dropped it off for cleaning. I walked to Uptown Valet and asked to know why they hadn’t repaired the hem after (mistakenly, I assume) ripping it out.
The woman behind the desk said that she didn’t know what I was talking about, but after checking in the system and confirming that I didn’t have a «history» (as she put it) of problems, she agreed to repair the damage they had done for free.
Today I brought a similar skirt in for cleaning. The woman checked every single stitch on the hem. When I asked if everything was okay, she responded that she was «checking to make sure [I] had not deliberately damaged the skirt again.»
Excuse me? Why would I do that? Who destroys their own clothing? What would I gain from ripping out a hem and asking to have it repaired? That’s not just a rude/​nasty comment, it’s also dumb and illogical.
This place is a horrible excuse for a business with absolutely no ethical standards. I wouldn’t set foot in here again if you paid me to.

I love them. Not only are they friendly, upbeat, and chatty, but they do an amazing job. Honestly, amazing. They also have candy all the time. And good stuff. Not like those potent red and white pinwheel mints. Like chocolate.

While I can’t speak to the other dry-​cleaners in town, Uptown Valet is definitely better than anywhere I’ve gone before moving to DC. They are always super friendly, they know me when I come in (and I’m not an every-​day-​must-​dry-​clean sort of guy), and they do a great job with my pants and jackets. Plus, they keep a candy jar on the desk, and pictures of their (single) clients on the wall. Bottom line-​friendly, cute, and easy. I will use Uptown Valet so long as I live in DC.

After plenty amounts of experimenting with dry cleaners in DC and never feeling satisfied or happy for one reason or another, I finally feel at home with Uptown Valet. First off, the two women who work here are so kind, always smiling, somehow remembered my last name after the 2^nd or 3^rd time I had gone there. Till this date, I have not had one single problem and I always feel like it is money well spent. They are also very honest. I wasnt sure whether to get a pair of pants tailored and the woman advised me not too instead of chopping off to much like another did. All in all, this place is great. They are friendly, know how I like my shirts done (meaning when i show up half awake and say dry clean that I really mean a regular clean), are honest, and know what they are doing! I have complete allegience to these women and their dry cleaning business and recommend it to anyone!

The reviews about friendliness are spot on. They are definitely very nice and welcoming. Unfortunately, for the price, the quality of cleaning really isn’t worth it. From my experience, they don’t pay much attention to detail or really try to ensure your clothes are as good as they can be. I have had better quality cleaning elsewhere, for better prices.
2 stars because they are very friendly, but the quality of service doesn’t match the pricing. They need better attention to detail.

Best dry-​cleaner in the area. From office shirts to ceremony clothes they know what they’re doing. Fast, accurate and very friendly. Uptown Valet forever!

Went once and it lived up to these other reviews. I dropped off the clothes, my wife picked them up. She said, «That has got to be the sweetest lady ever». I said, «That’s what everyone on Unilocal said».

Annie is the sweetest lady ever, she knows so many customers by name! Never had a problem; they get 100% of my business.

I had been goping to New York Cleaners on P Street an they kept breaking the buttons on my shirts. I would buy a new $ 200 shirt with standard buttons and within 3 cleanings the buttons would be either totally smashed or ragged.
I got frustrated and went to Unilocal to find a good cleaner in Georgetown. I have been VERY happy ever since. Uptown Valet saves how I want my shirts cleaned electronically so they don’t ask every time I drop things off. They always turn around my order quickly. They do a great job cleaning and NO BROKEN BUTTONS!!!
If you are looking for a friendly, clean, efficient cleaners this is it…