VisaHQ – Passport and Visa Services

My fiancé and I used VisaHQ to get Brazilian visas for our honeymoon. I followed the instructions on the website to fill out all of our forms. We opted to use the 2 day FedEx option, and it was easy to print the shipping label and mail our passports and documents off to VisaHQ.
They notified me very quickly to let me know that my fiancé had forgotten to sign his passport (d’oh!) and that they were going to send his passport back to be signed. We live in DC, so I called the VisaHQ number and let them know that my fiancé would prefer to sign it in person after work. They had it ready for him when he came by the next day.
After that, we got emails letting us know the status of our documents and when everything was approved and shipped back. It was an extraordinarily easy process and took maybe a week total.
The only con is that it was a bit expensive in my opinion. That said, it was worth it for the piece of mind of knowing everything was complete and confirmed.

Excellent!!! I was a little nervous to use them without having had any prior experience with them in order to get my Chinese visa a couple weeks back, but I needn’t have worried. They asked for the bare minimum as far as documents were concerned (other such services were asking for notarization on copies of documents, proof of financial stability etc. — VisaHQ asked for none of that). My application was a little complicated by the fact that I’m an Indian citizen with a US green card. They have a very convenient dropdown menu on their visa page that allows you to select which country’s citizen you are as well as where you live currently.
VisaHQ got me the visa within a little over a week of submitting my application – all that was needed was my passport, proof of US permanent residency, hotel and flight confirmation/​receipts and the application form and photo. Their customer service was excellent too – I highly recommend the online «live» chat — takes them a little while to answer, but they do answer and clarify all questions via the chat feature. Even if you’re not around when they get back to you via chat, the response also comes as an email, so you won’t miss it. Overall, I thought the service was quick and efficient. Will be going back to them for a future visa.

VERY frustrating to speak to any of the staff with the 1 – 800 phone number but the help online (chat) is completely helpful. The guy who answered the phone just kept repeating again and again that my Brazil visa app would be emailed again when I told him it didn’t work the two times before. On the other hand, Jazmin Williams on the chat help was completely and immediately helpful!

I used their service to try and get a Qatar business visa and then my package arrived at their location minus my passport. Someone must have taken it at FedEx. I requested a refund, but they stated that I could only receive credit for future services. I logged into my account and noticed that it shows the order was completed. I verified with them and I still have credit, but don’t do as much traveling anymore. I would really like the money, but understand it must be a policy that they have in place.

Fast service! Needed a new passport for a trip coming up within 2 weeks. We received our passport within 5 business days WITH all the documents returned back to us. Also love their chat service online!
Thanks VisaHQ!

I used VisaHQ for an Indian business visa. the process was easy, clear, and fast. I particularly recommend the online chat function. Even though I have traveled overseas for work before, this was the first visa I’ve needed. To be honest I was nervous about dealing with the consulate and also hated the idea of sending my passport anywhere.
The online question formate they use to populate the application form was very intuitive and much easier than filling out the application directly. They sent me an email each step of the way, and I received my passport back in exactly one week. I paid for expedited service, less because I was in a hurry but more because I wanted my passport back ASAP.
Highly recommended. Delivers what they promised in the timeframe they promised it and communicated changes in status to me every step of the way.

I paid for their services, and after delays in my passport application, they are refusing to do any more work on my behalf. The US Dept of State mailed them my birth certificate which they appear to have misplaced and they are refusing to attempt to locate it or to mail it back to me. Also I paid for overnight shipping which I did not receive and they will not give me a refund. Terrible service– the man assigned to my account (Hashim) is very rude.

Needed a visa to Kazakhstan, they had a quick turn around as promised. Mailed my passport on the ⁸⁄₁ got it back with a visa on ⁸⁄₉ (embassy takes a week to process).
Staff was knowledgeable, recommended the best type of visa and could be reached fairly easily.
Only thing of note, I swear that the price of the service charge changes from day to day before you actually purchase the service with fluctuation of around +/​-​5 which is annoying.

Is there any zero Stars for this. I called recently to inquire about a visa after some 20 min wait time, Customer Rep answered. The customer service was plain rude, even a simple question was answered in a rude way. I would never ever go to this guys for service and I would not trust these people to carry my passport for sure. Glad i skipped them.

I wish there was an option to give negative stars. This service is atrocious. I ordered 3-​day processing time for a Mozambique visa. When I called to check and see when I could pick up my visa in DC, they first had a hard time even confirming that they had my passport. While UPS tracking showed they had received my passport the week before, they said they didn’t have it. I said, «Did you lose it then? Because UPS says you have it.» I was put on hold for several minutes and then the customer service rep returned and said «We have it, you can pick it up next week.» That would have been find except a) I paid extra for 3-​day processing and next week would have meant at least 6 days to process the visa (this is not what I paid for!) b) I had a flight 4 days from when I placed this call. They told me they could do a full refund but I would have to pay to have the passport shipped back to me. When I never received confirmation about the cancellation I called back to customer service and waited on hold for more than an hour until the phone cut. I called back multiple times. Same story. When I finally did get someone on the line I asked to be forwarded to a manager. The line cut. I would never trust the service with my passport ever again and would highly recommend using a different one. I have had much better luck with Travisa in the past. Maybe they do a fine job with more typical visa requests like Brazil and China and perhaps it’s ok when you have more time available before travel. But if you have a unique visa request and limited time frame (3 – 5 days) don’t do it. They advertise being capable of fulfilling this type of request but in my experience they failed miserably. I’m going to have to drive to the Mozambique Embassy and just do it myself.

VisaHQ is an unprofessional company and their failure to communicate ended up costing me over $ 1500. I sent them my Passport and all the necessary documents for a visa for Brazil. I’ve travelled in India and China and am familiar with the visa application process. I received an email the day they received my documents saying that my packet was incomplete. I responded to their email that day with clarifying information. I received an email in response saying «Great, thanks. We’ll let you know if there are any problems.»
I did not hear anything from them as weeks went by. However, I did not follow up initially because you provide a date on the application by which you need your passport returned to you. While their records indicate that they called me. My phone record from my wireless provider indicates otherwise.
I called VisaHQ two days before my passport was to be returned to me, a date 6 days before I was actually supposed to leave the country. They had not been processing my Visa. It took multiple phone calls before they agreed to even return my passport by the date I listed on THEIR form.
To receive a Brazilian visa, which other companies can process in 5 BUSINESS DAYS, you must provide plane ticket and hotel information. There will be less than 5 business days once I get my passport back and I am out the money I spent on plane tickets and hotel room. VisaHQ has the responsibility to notify you that there’s a problem with your visa application, while you sit waiting and relying on them to process it.
Furthermore, if they knew that they could not process the visa in time they should have just returned my documentation to me. They very clearly, because of the dates they asked for on their form, knew when I needed my passport returned to me and simply failed to do it.
If they had either just returned it to me OR notified me in a timely manner that there was a problem, I would have been able to get a visa through another company.
Don’t worry; they will be hearing from me.

First let me say that they did cross the finish line. This is a legitimate/​established business. (I had my doubts at first) I paid for fastest service possible for china visa. That is the positive.
What you need to know is that they are not nearly as good as they look. Online tracking is a day or two behind –too slow to be useful.
Call center guy gets evasive when you ask his name. First he ignores the question, then when you ask again, he just makes up a name. What are they thinking? I’m an executive traveler and I’ve used other services before for comparison. If my passport were my first, or were brand new, I might not know enough to care but my feeling is that I’m not handing my passport with visas too numerous to mention to someone that won’t willingly tell me his name!
I was sent a «tracking number» for the return visa –twice and both times it was wrong. The number was wrong and I couldn’t track anything with FedEx. THe good news is that the even though FedEx said that they had only received electronic info (no package) and I was left thinking that they hadn’t sent it, the truth was that they HAD sent it (with a different tracking no) and it DID arrive in a reasonable time.
Another point is that if you follow the process carefully, you will see that they waste a lot of time. If you, like me, pay extra for same-​day/​next-​day service, you won’t like to see that your package is delivered in the morning and they don’t even touch it until the next day. Pay attention to all the various email addresses you have with them so that you can ask questions and copy everyone. That way, you stand a decent chance of getting an answer. Another tip: allow an extra week. These guys will waste the extra time. (i had to cancel an international trip to another country because they took 2 business days longer than they promised and I didn’t have my passport back in time.)
Overall, I think you could do better using another service but this one worked out. I had everything set up for them –how could it not work?

I didn’t bother with them for my Brazilian business visa for a couple reasons.
I felt the woman who answered the phone, Lauren, was rude when I asked a couple questions on the business visa. Her responses were a bunch of «mmm hmmms» rather than suggestions. I was very clearly bothering her.
Also, no other company I was thinking of using needed NOTARIZED paperwork and $ 120 for the service fee and quoted 30 business days turnaround. Ridiculous. I’ve let our HR department know to not use VisaHQ.
Obrigado, but no thanks!

Incredibly dissatisfied. As a full time student, I felt like I needed to go through a third-​party visa service to get my Taiwan visa approved for a research internship in the country. At first, VisaHQ did a good job communicating with me on the process of my visa – up until there was a potential problem.
I was worried I wouldn’t be able to receive my visa in time for my departure, so I called them asking to upgrade my return shipping from 2-​day to overnight. It was then that I learned there was a problem getting approval from my visa because I lacked documentation that was not specified in their initial «check list» of documents I needed to send them for approval. It wasn’t until a full day after I found out about this problem that I received an email informing me of the missing document I needed (which I was then already in the process of obtaining.) VisaHQ did not give me any helpful advice whatsoever on how to resolve the issue; I had to call the Taiwanese Embassy in D.C. myself in order to get more information about the letter that I was missing. To me, the $ 44.95 service was little more than a middle man and a hindrance to me getting my visa done on time.
I’m sure when the process is smooth VisaHQ is a smart and convenient service, but from my experience, as soon as there is an issue they are completely unhelpful. Never again.

VisaHQ is a LIFE-​SAVER when you need a quick visa to a foreign country within a month. Why didn’t I know about this sooner???
VisaHQ saved me a trip to Chinese Embassy, saving me lots of money since I didn’t have to take vacation day. Yay!!!
My visa arrived FAST and the staff were super professional. I highly recommend for anyone looking into traveling to countries that require visas.
Besides, who has time to go visit the embassies nowadays? We are working people… who need vacation!!!
IMPORTANT: If you are a Chinese-​born, naturalized-​American, you need to send in a picture of a piece of paper w/​your name in Chinese characters sent to them. Apparently, Chinese government requires you to do this.

I have used VisaHQ for probably 8 visas and a passport renewal over the last 3 years. In general they have performed exceptionally — quick, personalized service, and flawless attention to details.
I did have one issue regarding the processing of a visa for Brazil, and management took care of it right away. This company really seems to care about customer service!
One of the best parts of the whole process is their website — you can log in and track the progress, as well as keep all your data and picture stored, so that you don’t need to fill out separate applications every time you need a visa.
Great service!

I recently applied for a Brazil visa through VisaHQ, and the process worked fairly smoothly, except for one snag: When VisaHQ sent my passport back, my visa wasn’t in it. They said the consulate had just done that with another person’s visa the day before, and they didn’t know why. VisaHQ emailed me a FedEx label so I could send my passport to a partner company to go pick up my visa, which made me nervous. In the end, though, I got my passport back with the visa in it fairly quickly and smoothly. VisaHQ didn’t charge me for the extra shipping, which was nice.
I still give them 4 stars out of 5 because I feel like the process went smoothly, despite that little issue, and VisaHQ kept me informed all along the way.

I needed a Chinese visa and the LA Chinese consulate isn’t open on weekends (the only time I could go) — what was a girl to do? So my friend recommended
and though I was hesitant at first, I decided to bite the bullet and go for it… for a $ 44.95/fee? It was better than taking a ½ day off work to drive to LA and get my visa processed.
This service was so easy to use! — you sign up, fill out an online application for your desired country of choice, and then VISAHQ gives you explicit instructions on how to get your passport to them. I put my passport and a recent passport-​sized photo in a Priority Mail envelope and sent it on its way to DC.
VisaHQ sent day-​by-​day, play-​by-​play notifications about everything… from their receipt of my documents, when they turn in my application to the Consulate, when they received it back from the Consulate, and when they had mailed it back to me. You can choose a variety of shipping options to fit your needs. It is usually a 3 business day processing and VisaHQ turned it around in no time. I was very pleased!
So if you’re ready to travel and getting a visa (or even your passport renewed or get extra pages) might take more time out of your day, choose
. They are located on Consulate Row in Washington DC, so the turnaround time is great! I was so impressed with their services!

I am going out of the country in a few months, and needed to get my Passport Renewed so i can get my VISA to China. I dont trust expediting through the regular passport services. VisaHQ got it done within 10 Days for a small fee. It was well worth it and made me feel at ease.
My passport is 10 Years Old, but the New ones look pretty cool. I guess to make it harder for people to make forgeries.
I recommend using there service A+++

Getting a Visa to another country can be a real pain so I’m just going to make it real easy for you… if you don’t have a consulate in your area, just use this service.
Most countries only make you get one, because the US enforces a Visa to their citizens, a sort of tit-​for-​tat sort of thing (I’m sorry Brazil, but until your tourists begin to never leave, you don’t need a crazy-​expensive Visa… you’re only hurting your tourism).
But since this is the case and since there is no visa consulate where I live, I looked around for a web service. I chose
because their website was the easiest to navigate and their prices were the same as every other place. They also allow you to upload a photo of yourself for $ 10 and then tell you exactly how to mail in your passport. They were very quick with the processing and got it back to me in a couple weeks (they actually held on to it for a while because I said I didn’t need it until later so you could probably get it in a shorter time-​frame).
Quick, reliable, same price as everyone else… all they need to get that last star from me is to make it cheaper than everyone else.