Vivint Smart Home

Glad I didn’t read the reviews before I got this company because I have had a great experience.
I initially went with ADT when I moved to D.C., however after trying to schedule with ADT and them messing up my appointment and not being able to show up weeks later, I decided not go with them. I called Vivint, hoping to have my alarm system installed before I went away for a couple of weeks. The customer service was great, they explained in detail what the contract was going to be before installing the system and were very friendly.
The technician arrived on time and was very professional. He installed my system quickly and explained thoroughly how to use the system and the app. They even included a free glass break (which was going to be $ 250 from ADT) along with free automatic locks on my doors and indoor cameras. The installation was also free.
The system has worked great for me and I am very glad I chose them to install my system. Thanks for an awesome experience overall!

For two years now this co. products (Vivint) has never work properly with my existing Dsl service and has left me completely unprotected. The services are over price, contracts are to long 5 yrs. and cost 65 per. Mo., and over 6 thousand dollars at the end of the contract, for cams thats down more then 95 per. of the time. When you call for technical support issues /​they tell you that they need to send a service guy, who never in my area, and almost always won’t get there for 3 weeks! So, now you have to suffer with the your cams down and no way to see how’s your property doing…
If you’re reading this, run from this company like it’s a snake about to bite you… there bite is worst then a snake, because a snake won’t charge you 6 thousand dollars for a piece of crap cams, and poor service. Also remember they or ADT won’t let you out your contact if you’re not happy with it… good luck on tring to get the high school /​1yr. College kids for your technical support, (they’re not very good at the job) all they do is tell you to unplug the unit then plug it back in again. After that, they make you wait 3 week for service, all along you feel completely unprotected!

The customer service was fine until I wanted to cancel. Impossible to cancel contract… amazingly inept service personnel who explained that supervisors were indisposed.

DO NOT USE THIS COMPANY! They will bill you forever no matter how many cancelletion letters you send them. I have sent them via letter, fax, email and months will go by and no charges then randomly they will start charging me again and claim they never received cancellation. I have gone through this 3x with this company. It’s like selling your soul to the devil when you sign up for service!

Rude, Lie, Bait and Switch
A nice young man came a couple times through my neighborhood selling Vivint,
He said many times «we do not monitor» we will give you new equipment for the right to put a sign on your yard,
So later, when my wife an I were home at 7:30 or so, he sealed the deal at 9:30pm, BUT, It IS a 30 month Monitoring Package, and you can not Cancel without buying out 80% of the total, The monthly Monitoring is about 25.00 a Month, Way MORE than Ackerman.
Worst Or all, The RUDE Part, 9:30 at night He INSISTED it be Installed THAT night, SO the installer came until 11 pm on a weeknight and still was not finished.
My wife liked the bells and whistles, So I let her pay for it,
Still I feel like a sucker for not kicking the nice young man out when he
changed his story after an hour into the presentation.

The truth of the matter is that they do not monitor very well. My home was broken into and they did not a call to the police or even me for that matter. If you do decide to go with this company the bells and whistles are amazing, just don’t have a bugler break-​in during the «grace» period or cut the wires to the system because they will do NOTHING and will not compensate for your loss.