White Glove Maid Services

They’ve been sneaking into my apartment and leaving adverts under everyone’s door. Shame! Shame! Shame!

AVOID WHTE GLOVES CLEANING SERVICES. I too purchased a voucher from Amazon Local Deals for 2 hours of cleaning service. I called to arrange an appointment and talked to a person that could barely speak English. I set a date with them and they took down my information, but stated they would call back to approve the visit. That was 3 weeks ago and the time has passes. My voucher is going to expire next Friday, so I am guessing it will not be used– there goes $ 49, which I could have easily donated to a good cause. I have emailed Amazon Local Deals and let them know how unreliable this business is. I don’t even feel like they deserve a star as what they deserve is to learn some Customer Service and some pride in their business.

I bought a deal for this company on Amazon Local. It took 4 tries to get a response from the company. Once I was finally in contact, the owner made a very informal appointment to come clean my home (she asked me to text her my name, number and appt date/​time). She ensured me the date we picked on the phone was fine, but I never received a response from the text. When the date came, I never got any communication from the company and as you can probably guess… they never showed. I called the number, no response. And I also texted the number, and asked if they were still coming or had planned to re-​schedule, no response. Luckily my pre-​paid services were paid for on Amazon Local and they had no problem refunding me.

So I purchased a recoup deal. Decided to finally use it. Was told to text them the day I wanted them to clean. I did and I did change it a couple times but did so with plenty of notice. They were supposed to come yesterday at 1pm as scheduled. They call around 1pm and said they had a big job and it was taking longer than they thought and could they come later OR re-​schedule. Fine, no big deal. I understand things happen. We agreed to reschedule for the following day, TODAY, at 1pm. Here it is 3:10pm. I’ve called 15 times. A couple of the times, I could tell someone was on the phone because it did the call waiting beep. Sooo, I know the person has their phone. They’re just choosing to ignore my call. WOW! AT LEAST CALL ME AND LET ME KNOW YOU CAN’T MAKE IT SO WE CAN RESCHEDULE!!! I have people coming by tonight and really really needed the place cleaned, which is why I had the cleaning scheduled this weekend. I am SEETHING! If you want reliability, DO NOT call this company. This is extremely rude and unprofessional and I am beyond irritated!!!

Ummmm if I could give zero stars I would. I purchased a Amazon Local deal for 2.5 hours of cleaning for $ 100 (2 maids came to service my home). Because this would be a move-​in cleaning I had several questions about potential additional costs. First of all, their communication sucked. It took them literally 1 week to reply back to me and they never responded to my questions, only asked me to call their phone number, which I had already tried but it was busy. I was finally able to get a hold of Ana who answered most of my questions. I was set to have a Saturday appointment at 8:30 am. Ana emailed me several times asking for my address, even AFTER I had provided it 3 times. No one ever called me to confirm my appointment. When I called I had to remind them of pertinent details like my address (AGAIN) and the time of the appointment. I should’ve known then…
On the day of, they showed up 30 mins late and didn’t answer my calls to see where they were. When they arrived, they sat outside of their car smoking for another 5 minutes. The finally called me to inform me of their arrival, while I contemplated just acting like I wasn’t home but I was desperate because I would be moving my stuff in the next day. So fast forward, 3 hours, they did an awful job cleaning. Every time I went back to check their work, I found filth. I found hair on the floor still from the previous owner, spider webs still in the corners and a dead bug still behind the toilet. They didn’t even bring their own broom! I mean I’m no expert, but I’m pretty sure white glove maid rule # 1 is to bring your own broom. White glove maid rule #2 should also be to bring one of those extender hoses for your vacuum cleaner, which they also didn’t have… so those spider webs in the ceiling corner remained. Every time I would tell them to go back and handle something they missed, I was met by attitude. WTH!
All in all, I paid an extra $ 20 for the additional hour beyond what the coupon covered for a total of $ 120. I mean it was probably the biggest rip off I’ve encountered but by the time they were done I was ready for them to just raise up outta my house. I paid the $ 120 and duplicated all of their cleaning myself. Yea they made away like bandits with my $ 120 but I’m writing this scathing reviewing now begging you to not make the same mistake I did. TRUST ME!