XM Satellite Radio

Channel 109 is awful– every 3 months u change line up– Menounos is the WORST– boring boring and boring– every hour at noon a different boring blabber mouth — get back on track– get the female doctors or talk radio that actually says something of interest — women are not all Ditz heads — morning jenny McCarthy is so foul mouth I can’t stomach her vulgarity with her father in the studio — ugh– what happened to more mature interesting talk — the view on radio? Make up tips from Cosmo were very good– the only worthwhile show is
dr Laura– as conservative as she may be, at least she has intelligence– instead of jenny m saying 4 letter swears all the time– don’t miss the other jenny talking about her kids every day but she was better than the crap on now —
Awful — and that animal woman — r u kidding me?

I find out I couldn’t get all stations in the sirrus select until I installed a new sirrus x/​m tuner. so after dozens of customer service calls why wasn’t I explained this? my tuner was outdated! but installed new clarion and it only takes the old scci tuner so now I don’t get channel 38 and others. sirrus xm sucks.

I like the XM Service and the radio’s have come down in price. My problem is with the $ 2.00 invoice fee and the requirement to have autopay to eliminate the $ 2.00 fee. I use the internet 100% of the time so no need for the $ 2.00. I don’t use Autopay on anything. None of my other creditors require autopay. I guess I’ll have to cancel the service

Something is seriously wrong. As I write this, I am on hold with XM. I was told he would be back in 2 minutes. It is now 10 minutes and counting. I was looking for a program. I used to listen to it but they switched the channel. I could not find it on their near worthless web site. So I called…48 minutes have passed, I have spoken to three different people, much of this time was on hold while they tried to find an answer, I even told them the day and time the program was on but they could not tell me the channel. One rep told me to go on-​line and gave me two channels to look up. I knew from the channel name that both were wrong. I told her this. Then she transferred me to tech support! Just to find a program?! Four more minutes have passed since I started this rant and I am still on hold. Idiots.

DO NOT FALL FOR SIRIUS XM SATELLITE RADIO! I have been a customer since 2006 and purchased a lifetime subscription. I have sung their praises for years and have been a shareholder. I was a true believer. Recently the original radio that I bought stopped working. I called Sirius to purchase a replacement radio. They offered me a customer loyalty discount of $ 19.99 and I thought, wow, this is amazing. I pulled out my credit card and I was ready to go! But wait, I was put on hold for a second, then I was told that though I had a lifetime subscription I would have to pay $ 75 for a transfer fee for my new radio. Um, that doesn’t sound right. Why do I have to pay that much just to switch service to a radio after the first one I bought from you went dead. Ok, replacing equipment is expected at some point but to charge a loyal listener $ 70 when I purchased a lifetime service is ridiculous. It’s not like they don’t make enough from the 1000s of hours of commercials I’ve had to endure! If Sirius is having new subscriber issues, doesn’t it make sense to take care of the listeners who have been supporting your business for years? I was put on hold again. This time I was told that the radio price stated was actually a mistake and I would actually have to pay $ 80 for a replacement… and the transfer fee would still not be waived. Wow. We actually back peddled from where we were. Ok, so you quoted me the wrong price after an hour on the phone. So be it. I’ll pay the $ 80 and continue as a listener, but I won’t pay the transfer fee. Put on hold again. Nope. To remain a listener you will have to she’ll out another $ 155 to enjoy your lifetime subscription. Ok, so you’re comfortable in losing a loyal, evangelical, raving fan because $ 70 transfer fee is more important to you. Yep. Wow, great business strategy SiriusXM. Great way to grow your business and your fan base. Hello to free AM/​FM and goodbye and good riddance to this failed business experiment called Satellite radio. Want to know how to move the needle on a $ 2.62 stock price? Create raving fans and treat them well. Duh.

filthy, run-​down dive restaurants get 4 – 5 star averages, but XM has only 3?
people who are upset about the cost need to plan better. don’t be a douche. there are promo deals any idiot can uncover using google.
and like all subscription services, the best deals are negotiated in the cancellation department.

I’ve had Sirius XM Radio for close to two years now. (I initially started when it was just XM Radio.) The channel selection is great, and the XM NavTraffic option that works with my vehicle helps me get around traffic pretty well. All in all on the service side I like it, which is why I’m giving Sirius XM Radio TWO starts instead of one.
Now for the reason why I’m giving Sirius XM Radio TWO stars. THEIR CUSTOMER SERVICE IS HORRIBLE. Initially I have two vehicles on my account, and I sold one to a dealership. I attempted to remove that vehicle from my online account, but I was told to «Contact Sirius XM Customer Service». Never did I thought that it would take three months, verbal abuse and a bunch of grey hair to remove a vehicle. The first representative I spoke to yelled at me, pretty much telling me that I didn’t know what I was talking about, and in retalitation, cancelled my ENTIRE account. Yes, BOTH vehicles. Frustrated, I said fine, and lived my life without Sirius XM.
Then, I get a call from a sales representative trying to lure me back. They offered a great annual deal (or so I thought). Fine, I said, I can give you guys a second chance. I had them re-​activate the radio on the vehicle that remained. Everything was fine until I received a phone call from them telling me that, once again, the radio on BOTH vehicles was active. How is that possible when I have explained 9,000 times that I only have one car now? In other words, whoever owns the other vehicle that I sold has been ENJOYING FREE SIRIUS XM RADIO ON MY BEHALF.
After speaking with yet another customer service agent this evening, she informs me that the ENTIRE account was set up incorrectly, and she deleted the entire account and set me up on a new account. However, we ran into problems when it came to the packages. I ended up agreeing to a package that I truly didn’t want because they could not honor the «half-​off» package for my music AND NavTraffic. Therefore my balance ballooned from $ 85 to almost $ 150. Unbelievable.
I think after the 30 day period goes by I’m going to cancel. $ 150 is a bit steep for me, especially since they have erred about oh, SEVERAL DOZEN TIMES now.

Our Family has been a subscriber to XM for several years.
Our comments for this review mainly related to the poor quality of XM’s customer service.
Recently we could not find information on programming on the XM channel guide and emailed customer service a simple programming question. Rather than receiving a decent reply in 24 hours as promised we got a lame blow off reply a couple of days later.
In essence the reply said look at the channel guide. Hey Fool, We already looked at the channel guide and had an honest question, don’t waste our time with a lame reply to make your CSR productivity look good, give us an honest answer!
Frankly for $ 175 a year in fees we deserve better…
On programming we like Electric Area (formerly Area), but it is too limited for the genre, there should be as much diversity in this programming as there is in other genres. We find some programming offensive due to foul mouth content.
We just bought a new Internet tuner which gets 16,000 radio channels including HD Radio world wide. We may not renew XM next year due to the lame customer service.
Many of the programs which are broadcast on Electronic Area of XM are also available for free on Internet Radio. With the new Internet Radio Tuners (which do not require a computer) I think XM’s days are limited…

XM is my drug of choice. I drive 45 minutes to an hour each way to work and XM saves my sanity every Monday through Friday and even on the weekends. I recently helped a friend pick up a car 8 hours from Atlanta and although her car had the ability for XM, she didn’t subscribe to it. Are you kidding me? If I would have been able to find the info needed, I would have called XM and turned it back on in her car just for my drive home.
I love the morning mash-​up show and if they start getting on my nerves because they are too peppy at 6:30 in the morning, I can put on some chill music and be on my way.
If you see a chic in a Honda Accord rocking out on 400 in the mornings, that’s me with my XM car companion.

XM Radio is shady as hell, wtf is an invoice fee? f-​in’ crooks!
Yea, 2 bucks, big whoop… It’s the principle. I signed up for XM Everything which clearly states 12.95/month on the website. Not only get I get charged up the ass with activation and US Music Royalty Fees, but I just got off the phone after being on hold for over 1 hour about a line item on my invoice that simply says «Other Fees». The representative told me «it’s a fee we charge to send you an invoice» You’re charging me MONEY to charge me for your service? Ridiculous. That’s like eating at a restaurant and getting a bill that is 30% more because the restaurant printed a receipt for you to look at.
Aside from the shady billing, the programming is just okay. Channels such as 90s on 9 plays 90s hits, but after a couple days listening to it, you will definitely feel like you’re listening to the same program everyday. There’s plenty of songs from the 90s, but this channel makes it feel like there’s only about 20 songs. The talk channels aren’t too exciting either. I like ESPN and CNN, but it’s missing talk show hosts like Howard Stern.
A little about my credentials:
I spent a month on the East Coast with a rental car equipped with Sirrus Satellite Radio and was pretty impressed with the programming. Since my commute now is 170 miles/​day I decided to sign up for Satellite Radio. My car is only compatible with XM Radio so I decided to try XM Radio out. After a little less than 2 months, I haven’t been impressed and the customer service is terrible. I’m considering buying a Sirrus radio and hooking that up to my car now.

Hmm, XM Radio. Remember people, This is NOT for Sirius Sat Radio… even though they have «combined». Just XM Radio.
I used to have a 60 mi commute EACH way every day. After 30 mi of that commute, I’d lose the local stations of where I lived. And I didn’t want to listen to the stations of where I worked… cause there wasn’t any I liked.
Enter XM Radio. Now, I can listen to the same station just about anywhere. I’ve driven across the country several times since that late 2005 day when I activated my free XM Radio. I won’t drive a car without satellite radio.
Just LOVE the fact I can listen to my favorite Boston sports team when they play… although I have to admit… sometimes it’s the «other feed» and I don’t get to listen to my station… but that’s ok I guess. At least I can hear the game.
As Dave F. mentions, I’m addicted to XM. So much so, I’m considering picking up a portable XM tuner for my 2009 Dodge Caravan when it’s free subscription expires in July.

Some people get addicted to alcohol, or opiates, or Haagen Daz ice cream, and I’m sure you know people who can eat a whole bag of potato chips in one sitting (yuck). But I’m getting to like this XM.
I’m still not convinced I want it, but besides some cool jazz stuff I like (yes I like cool jazz) it has both a hip hop and old school channel, and french-​canadien pop music, too (don’t ask my why I like it, I’m a freak).
That’s the thing. If I wanna be a freak for 15 minutes and listen to the «Channel for Truckers» I can do that. I can finally hear good songs (popular songs) that aren’t on a fucking high school mentality rotation. Eek, this is goin’ baad…
Only thing is, in the jerkwater town I live in we have maybe 3 buildings 10 stories, and I always lose my *satellite* signal around them, as well as in underpasses. I don’t wanna speed up in tunnels cos that’s what killed Princess Di, but be forewarned it could be a problem.