Insana’s Towing & Crane Service Inc

I have been dealing with these guys for years. They are some of hardest working people I know. Yes they get busy but that’s because they have a lot of return business and they take care of them first. It just makes good business sense.

Nice folks, but super slow! They took months to make the repair on my employer’s vehicle. First, they said they had trouble finding the replacement axle, but instead of calling to tell us, they just let the job fall to the bottom of the list. When I called and found out that this had happened, I asked if we could buy the axle, have it shipped to the garage, and pay them to install it. The owner agreed, but then after I spent a number of hours finding one, he said he wanted me to order it from him so he could get a mark-​up on it.
After the axle arrived, they took weeks and weeks to make the repair. I would call once or twice a week and received a «we’ll have it done by…» There always a different excuse about why they could not complete the job, like: one of our mechanics was out, one of our trucks broke down, we got jammed up with other work, etc. Everything but «the dog ate it.» I would not recommend this shop unless you like to ping them time after time while you wait week after week for your vehicle to be repaired.