Kendall Ford of Wasilla

Over the years I’d heard from satisfied folks about Kendall Ford in Wasilla. I needed to downsize from an Expedition so I went online to see what they had for used Explorers and saw a couple that looked nice. I drove up from Anchorage and met Joe Klapak. I test drove a real nice Explorer, told Joe I liked it, and went back to Kendall not expecting to drive it away that evening. It took some doing, but I did drive away feeling good, not pressured, and not at all worried about the financing. All in all, a very good experience. Thank you Joe! Steve E.

This is our second vehicle purchase from Kendall Ford in 3 years, and we traded in our 2014 Ford Escape this week for a Ford Explorer. When we bought our Escape we didn’t have all of our boys living with us full-​time, so we needed a larger SUV. Our salesman, Trevor, was enthusiastic and accommodating. I have a very busy work schedule, so most of the coordination of the sale was done over the phone. All we had to do was show up, my wife drove the Explorer (it’s for her), and sign the paperwork. We’re very happy with our new Explorer, and it has all of the features we were looking for. Everyone at the dealership that worked with us were very professional and courteous, and thorough. It was a no pressure car buying experience.

I purchased my most recent F-​250 here. We were very slow to make a decision and they worked with us to the end. We had a very good experience buying our truck. They also told us some things about the truck we didn’t know and how we could add on extras if we wanted. I’ve had my F-​150 serviced a number of times and I’ve always had very good service. I think nowadays it’s hard to get good service and when something goes wrong, businesses are accustomed to making excuses. I hope that Kendall Ford will continue to provide the excellent service we’ve come to know.

Came here because I read some bad reviews on Worthington Ford. I was very pleased with the service department, they even gave me a ride back to JBER with no problems. It was defiantly worth the drive for the service. THANK YOU!!!

Took my truck in for its first oil change. Great experience, the service there was friendly and helpful. Cory the service guy who assisted me answered all my questions; he was polite and courteous. I forgot that my 1^st service was free so that was a pleasant surprise! I would recommend bringing your vehicle in for service here.

Within five minutes of arriving at the dealership a salesman implied that my wife didn’t know what she was talking about and that there was no way he could help her find anything that matched what she was describing. When I went to find a manager the salesman convinced us to deal with another salesman. The gentleman helped us but he was very shady and didn’t seem trustworthy. Because of how we were initially greeted we choose to go elsewhere to purchase a vehicle.

My wife and I visited Kendall in early December looking for a SUV or Truck for towing a recreational vehicle. Bill Lingle, Kendall sales rep, provided us with some very useful information, without pressuring us or pushing us toward any particular vehicle. Last week, after doing some additional research online, we contacted Bill with a list of criteria we were looking for in a Ford F-​150. Bill responded immediately and identified a vehicle that exactly met our needs at the price break we were looking for. Thank you for the excellent service we received.
John and Beth Cline
Palmer, Alaska

Best car buying experience I have ever had. Our sales associate Bruce was amazing and found us the car of our dreams. The finance man was the best, it felt like we were with family. I have recommended your dealership to several co-​workers and friends. You have customers for life, as long as the customer service stays the same.

Kendall Ford of Wasilla recently took care of our daughter’s 2003 Ford Escape with 2 recalls. They completed these 2 recalls in under 2 hours, replaced a brake line, flushed/​filled the radiator all in under a total of 4 hours.
They completed more work in 4 hours than Cal Worthington Ford completed on our daughter’s vehicle in 4 weeks. Driving 50 miles to get your recall work and maintenance done seems a little extreme except for waiting on Cal Worthington’s Service department to lift a finger to help you.
***Cal’s original estimate was to take 3 days once the parts came in… never did!!!***
*****TAKE YOUR VEHICLE TO ANY KENDALL DEALERSHIP IF YOU WANT IT DONE RIGHT!!!******

I had a spray-​in bedliner installed (Polyshield). They did a great job. Better than Auto Armor of Alaska. Great service dept too!!!

I use to get my tires done at Kendall Toyota in Anchorage, average time was about 30 minutes. Last year I started having them done at Kendall Ford in Wasilla. Average time (with an appointment) is about an hour and 45 minutes. I have done this three times, so I don’t think it’s a fluke. They just don’t really care about your time. They have a really awful waiting area where you are forced to huff exhaust fumes while you wait your life away. Not impressed, I tried to be understanding, after three times I’ll be looking for a place that values their customers time… and health!

Bought my car in ’08 and service was great. It’s done nothing but go downhill. Scams schemes and lies now. One minute something is dead and needs replaced, when I catch that it’s bogus they change their statement and hope I don’t catch it. Their repairs only last two years, just long enough for th factory warranty to expire so you have to replace the exact same part they replaced last time. Bogus! I will never buy from them again or refer anyone there. Scam artists!

Brake job. How much should you pay? Where should you go? Is a mom and pop place more trustworthy then a dealer? All kinds of questions swimming in my brain. Checked the Yellow Pages, checked the flyers… what to do… what to do… Having bought a vehicle (but not this one) from Kendall and been treated right and having brought this vehicle in for a minor service problem and been treated right as well, I figured I would give it a shot.
I was able to leave my Explorer at night and check it in, getting a ride home from the spouse, so it would be ready and waiting for them at 7 am when they opened. They do take appointments and I did have an appointment but this evening drop off made it more convenient. I had a laundry list of things I would have wanted them to look at but soon found out there was a pat $ 99 charge for diagnostics of each problem — passenger seat heater won’t go off, the thing that beeps when you are about to back into something works intermittently… the horn sometimes doesn’t work, and the rear windshield washer doesn’t work. I opted then for the total break job (needed rotors too) and just the rear windshield washer. I also told them up front I had an estimate from Johnson’s tire who changed me over to snow tires a few months ago and noted how bad my brakes were. They quoted me a price the next day that was $ 250 above what «the other guys» had offered me. I faxed Kendall the offer and they honored it — no sweat. I also noted they changed some lightbulbs and a few other things. Not that they did it with «no additional charge» though… a naughty and sneaky thing garages are doing now, and I noted it here, was charging you a $ 30 «garage fee» for rags, tools, etc. Okay…
The good news is — brakes are fixed, rear windshield washer is fixed and it was done at a reasonable price and nothing «mysteriously» has broken on the vehicle in the time since the brake job. The bad thing is that they didn’t give me back the used parts. They didn’t even ask if I wanted them and I assumed they’d be in the back seat or trunk. Nope. Shame on me for assuming they would and shame on them for assuming I wouldn’t want them so I could see just how bad (or not) my brake pads were, etc. So that was weird, for a girl from Detroit who expects, always, that the used parts will be returned. Will I go back to them? Sure they were easy to work with and over all I am happy. Although that scene from Gran Torino comes to mind: when Walt is teaching the young Hmong kid how to speak «normal» English and they converse about how bad the auto repair shops ripped them off… hehehehe!!! Inside joke only for those that have seen the movie. We ALL feel that way after we’ve had to have some major auto repair.