Blue Cab Watertown Taxi

I have been using this cab company for a while now. Yes, they are late if you need a ride from the airport and they usually send their cab only after you call them after landing — even if they have the full flight details. Some of the drivers have been great. Today I got a driver who didn’t call me once he was at the airport (they always call as soon as they are there for a pick up) and I was waiting near a different door and he was at a different door. I called up the company twice and they said the cab should be there any minute. Had to wait for 40 mts and the cab driver in place of being apologetic was rude and asking why was I waiting at that door. Seriously? Don’t they train them with basic customer service skills. I am switching to Über or will just take the standard cab from now on. I am not paying for bad customer service.

I’m updating because due to lack of reliable Ubers at 5 AM for airport runs and lack of competition from other cab companies, I have been forced to continue to use Watertown Taxi. My biggest complaint from before — the poor timeliness — has gotten much better — they are now almost always early. They even now have a text messaging system that tells me when they are getting close. My gripes continue to be the following — buggy credit card system that, more times than not, fails and requires a paper transaction, and a dispatch /​CRM system that fails to remember my cell phone and requires me to continue to provide them all the same information each time I call (which is every week on Sunday evening).

This morning at 7:50am I turned left off of School street onto Walnut, in front of me was a Blue Cab, It stopped in the middle of the street for no apparent reason and just sat there, oblivious to any traffic around him. After I beeped he opened his window and waved me by. I then stopped and said «a blinker would be nice». He then told me to Go to Hell. Nice. This is one of the many reasons I will use Über exclusively. Nasty Blue Cab drivers… at 7:50am!!! How can you get this mean that early?

Horrible late start to a full Sunday shift at the hospital I work at. 4:30a.m. pickup on a Sunday. Inexcusable. 15 minutes late in fact. Cab passes my house… drives all the way down my street. I’m standing in the rain. Had to call dispatch (who I later discover is the driver himself) to tell the driver to turn around. No GPS in a taxi? I get in the cab. Driver says nothing. No ‘good morning, sorry for the delay.’, you know, normal human conversation. Then… wait for it… he takes me the @sshole route instead of the highway. I call him on it. His response? ‘Oh, too late now…’ Yeah… but not too late to warn everyone how much you suck.

Starting from check in, the staff at The Hilton Back Bay were extremely accommodating to our needs and questions. I was in town just overnight for a wedding, from Connecticut, & was very pleased with the courtesy. I would definitely recommend this hotel to somebody that is in town visiting and looking for a good nights rest.

I had a few rides to the airport with this company. Every time the cab was on time and the ride was good. Last time I was going to the airport early in the morning, the driver drove at an average speed of 65mph through Belmont, Watertown and Cambridge, did not stop at any red lights. My request to slow done was completely disregarded.
I will never use this service again just so I don’t run a chance of getting this driver again. If I knew he was no longer with the company I would gladly use them again.

Used them twice for super early airport trips and couldn’t complain. Flat rate seems to be on par with everyone else. Showed up on time

I live around the corner from Watertown Taxi. If needed I’ll drop by their dispatch office. There and on the phone they’re pleasant albeit business-​like.
It’s a snap getting to and from the airport. Many of the drivers have been working there for a number of years and are loyal. Some characters. They tend not to come to your door and ring the bell so you need to keep an eye out and go out to meet them. Fast service.
Tips: Ask the dispatcher what the flat rate is to Logan. When I get in the cab I tell the driver that I was quoted the flat rate. Be aware that you need to add the tolls on the Pike.

A driver from this company attempted to pass me on the right on a one-​lane road by driving in the shoulder, nearly causing an accident. (I was driving slowly because there was traffic directly in front of me.) Naturally, he was on the phone. When I honked at him, he followed my car for 10 minutes, aggressively tailgating inches from my bumper while taking pictures of my license plate with his cell phone. I could see the camera flash. Was he trying to intimidate me? Wtf. I will never ride with these scumbags.

Ripping on a taxi company is like making fun of that kid in high school that wore flood pants, had boogers hanging out of his nose, and smelled like an inbred goat. (Wait, I think I was that kid?) Anyway, this place, just like like most cab companies, has always been kinda hit or miss for me. 7 out 10 times they’re on time and the flat rate to the airport is good. Those other 3 out of 10 times are always the one’s that make you almost miss your flight.
I’m done with them though based on my last experience. Booked a trip from Waltham to the airport. The driver kept reminding us how good it was that we had a van because there was three of us. Huh? Whatever, buddy. When we got to the airport we then realized why he was so happy to remind us of the van because it was now $ 10 extra. What? I didn’t order a van and didn’t need a van and now you’re throwing and extra $ 10 charge at me? 2 adults, 1 small kid and 3 small piece of luggage has been fitting in cabs since the days of the Model T. We argued a bit, but being under huge time constraints, I paid him to get the hell outa there. He never added the $ 10 to the meter, so as far I can see, he pocketed the $.
The next day I called Watertown/​Blue Taxi and the dispatcher was very friendly and understanding when I explained this to him. He agreed that we never order and did not need the van and also should have been given a flat rate (that was our fault partially though for not asking.) He would pass this on to the owner and they’d make it right. Flash forward 3 more calls to the cab co and I never heard back from them.
If they want to get petty over $ 10 then so does Dick Nipple. I swear I will never ride in their cabs ever again until the next crappy smelly cab company screws with me.

It gives you a cab, but not on time. 20 + min and a cab booked in advance not showing up? Yep cancel this time and not using again. Also, I understand dispatcher not in control of taxi driver or what they tell them, but making an excuse of driver being stuck on pike when there is no traffic on a Sunday seems dishonest

Very late. 60 mins late in picking me up at logan.
However, the driver was really nice and pleasant.

I was staying with friend in Watertown and his place is a 20 minute walk to the 73 bus then a 30 minute bus ride to Harvard Square. I had a 700am flight out of Logan and didn’t feel comfortable that I would make it to the airport on time. So I decided to take a taxi. The night before, I scheduled a pick up time of 5am. The dispatcher who took my reservation was very friendly. And before hanging up, he repeated my info back to me. I felt at ease.
The lady who showed up at 5am in the morning was on time! On the way to the airport, she was nice and we had a good conversation.
I’d definitely use Watertown Taxi again.

The only good thing was that the driver showed up early for our trip to the airport. The car was old, dirty, and reeked of cigar. The only reason we took it was for the carseat but the convertible seat had no latch system, unhooked harnesses, and was also dirty. The driver himself was pleasant and it wasn’t his fault but I felt that my child was unsafe.

HORRIBLE SERVICE!
BEWARE — dispatcher makes promisses that drivers can’t keep!
I called in the morning for a cab at 4pm to pick me up in Watertown to Downtown.
I requested a vehicle with a credit card machine and was promised one.
Driver arrived 30 minutes late, in an unmarked car. He was complaining about the dispatcher/​office worker who took the job. He also complained about traffic (duh, it’s Boston and it’s 4pm!!!). Before I got in the car I tried to confirm that I could pay with a credit card. Driver said he DOES NOT have a credit card machine! and asked me what bank I have… TOTALLY unacceptable!
After being picked up late, and doing a stop at the bank, on the way to my destination I noticed that the vehicle has NO COUNTER or anything to indicate how much I was being charged! I mentioned this to the driver and he got upset! Started spitting out numbers and miles and just wanted me to trust him. Then started making deals with me about the fare before we even go there.
I was LATE and VERY ANGRY
horrible service. never using these guys again!

We had called for a cab the day before to to be picked up at 6 am the next morning.
The driver did arrive on time and just sat in his car for a minute.
When we went out with our luggage and got in the car, he said to us that he could not find our place and was walking around in the rain for a few minutes looking for it. However, I don’t think he realized that I was sitting by the window and happened to see him arrive infront of our house to pick us up. It was pouring rain and he never got out of his car. I don’t understand why he bothered with that as he was on time.
The car was old and dingy, the driver was very unpleasant and creepy.
When we arrived at Logan, he charged us $ 10 more than what we were quoted.
He said that he never knows what’s going on because the dispatcher doesn’t communicate anything to him. I can’t imagine that this was his first time driving someone to Logan airport.
Anyhow, he said, «fine, I’ll give you what you were quoted»…really? thanks so much (Perhaps he doesn’t get tipped often and decides on his own to tack on an extra $ 10.)
We paid by credit card and he didn’t seem very happy. Also, don’t dare ask him for a receipt as it seemed to have been a difficult process for him as he had to whip out a pair of scissors to cut the receipt for me.
He had the nerve to ask if we were going to tip him and if so, he will add it on the credit card. Otherwise, we can just give him a cash tip.
At this point, all I wanted to do was tell him to F himself.
He stood there as we were unloading our luggage from the trunk and demanded a tip.
I don’t know if anyone from the company will read this review, but I’ve never experienced such a horrible cab driver!

3 stars. it was a tough choice. but I think deserving.
The best thing about them? Flat rates from Watertown to Logan. Saves money. You call, they show up on time. Good service
the bad
well, the cars seem old and a little beat. This most recent time it was better in a news toyota camry, but the brakes were bad, shuddered every time we went to stop, and even the driver complained about the brakes
before that, an old school crown vic that bounced around everywhere.
and n credit card machine (well, working). had to take a manual imprint of my card (is this 1994??)
They know their way around, w which is better than a lot of cab companies. They were friendly, and offers a good price
I guess I file this into you get what you pay for. It is the best price, so you can’t expect the best ride. if I wanted a better ride, I could get a car service or limo… but would have to pay $$$
so if you need cheap, nice, friendly transport. give them a call. but if you want quiet, smooth and comfortable transport, spend some extra $$

I love these guys. I called Wednesday because I had an interview on Thursday. When I said how important it was, the guy promised up and down that it would be there, and he remembered the next day when I called to confirm.
Cab was there at 1:15 on the dot, and was comfy.
Cab driver was a little more talkative than I’d like, but a small price to pay.

I gave them 2 stars instead of 1. I normally would give them around 4 – 5 stars, and this is why:
I had a scheduled early am pickup from my house. Their drivers have now twice been unable to find my house in Chestnut Hill. Apparently, a $ 100 gps is too much to invest in.
Today’s cabbie is a really nice guy, and who i’ve used before. Sadly, He got lost in the neigborhood, 30 minutes late to get the fare to the train, and the missed train cost us $SEVENTY TWO dollars more!
I can’t therefore give a positive review, but have to say if your cab is 10 min+ late, call to cancel, and call veteran’s or newton taxi instead.
The other reviews here are puzzling: I’ve had to repeatedly call their dispatcher to ask where the cabbie was, on many other occasions. They DONT call you to tell you the cab is late, in my 2 year experience. The dispatcher IS polite, but clearly overworked; still the phone call is better than other local cab companies (too many don’t answer, or only grunt).
Watertown cab is pretty good when it comes to their neighborhood: nonantum, watertown, e. waltham, etc. don’t use them for anywhere else.

Today was a «Never Again» moment in regards to using a service.
I was still occasionally using Blue Cab this winter when McCues gave me an honest estimate of having a long wait time, especially in winter and when I had to go to work in the morning.
Today I was planning on going to the bus and using my usual route, until I walked out the door.
This is 4÷1÷2011, for those that might read this in the future, there was snow, there was rain, there was alot of what was basically called «Wet» a Smart Car drove by my street and a Tsunami of rain, sleet and snow flew up my driveway. If I had been in the driveway I would have been drenched right before work. If a Smart Car had that effect, I would have feared getting to work without being soaked from head to tow while walking to the bus stop.
So I called, McCues gave me a wait time, so I called Blue Cab.
«Sure» the guy said, «15 minutes»
A half hour later, no cab.
«Sorry about that, there will be one in 5 minutes, I promise.»
20 minutes later I was starting to consider actually walking, and also thought if I had just waited for McCues I would be on my way to work. I called again and was informed the person they had assigned «decided» to go to Boston instead.
What…the…eff…
They said 2 minutes, 5 minutes later I was picked up and got to work on time, but I had to rush through my usual getting things set up for work.
So, never again. I’ll wait for McCues and if that isn’t possible, get drenched.