Chase & Tolan Plumbing & Heating

This company left my shower unusable and do not call back when promised. They run away from problems they can’t fix and ignore phone call requests. See below for more details.
I called them up and asked them to come snake my shower since it had not been draining properly. I had to call and talk to the operator two days in a row before they called me back. When they got here they spent 2 hours snaking the drain and left and said they had to come back with more equipment and would call me after the weekend. Now the shower was not draining at all and was unusable and they only made things worse. Monday comes around, and I give them a call and they said they would call me back. Same thing happened the next two days before I decided to call someone else. The other company comes the next day, spends an hour snaking the drain and pulls out the head of a broken snake that was completely blocking the shower from draining. I would not recommend using this company at all. They left my shower unusable for a full week and would not call me back. At this time I have still not heard back from them. They have no regard for any of their customers and did not seem to care that they ruined my shower or left me without a working shower for a full week.

These guys are excellent. Explained the process. Arrived when they said they would. Young guy was polite and efficient and explained everything to me before he left. Would use again in a heartbeat.

We called Chase & Tolan in a panic today when our heat went out (in single-​degree temperatures, naturally) — they called us back within 20 minutes, and rather than charge us for a visit, David walked my fiancé through a likely fix over the phone. It did the trick, and our heat is back in business. Thank you!!!

I called because we haven’t had hot water and don’t know anything about water heaters. The answering service took my name and number. A few minutes later, a really nice guy from C&T called back. We talked through the issue, he made some suggestions to try first, before sending someone out. First attempt (unplug & replug), worked like a charm. HOT WATER, YES!!!
Thank you, C&T! If I ever have another issue, I’m calling you guys first.

I called Wednesday morning to see about getting someone out to look at and repair the problems with my unit’s heating. I was told someone would call me back to schedule. That’s fine. No call ever came. So I called again Thursday and they apologized and said someone would call me back soon. It’s Friday afternoon and no one has yet to call me.
Guess they don’t want my business.

Excellent company, extremely professional, courteous, and reasonable prices. Highly recommended.

We woke up to a failed hot water heater on a Monday morning, including cold showers and a flooded basement (Happy Monday!). Chase and Tolan came the same day, their work was neat and tidy, their price competitive, the company’s owner personally responsive. The whole experience was a big relief, because a few weeks prior to this we had had our furnace replaced by a company whose work we were very dissatisfied with. They had to come back several times (which meant either my wife or me missing work three additional times). We will definitely call Chase and Tolan again. They got it right the first time. Thank you!

These guys were the first to respond to our plea for help when our pipes burst and then unfroze (shooting water everywhere) on a weekend. They quickly helped us resolve the problem, and without them pointing it out I think we wouldn’t have even realized we could get our insurance to cover a big part of the damages. Can’t recommend them highly enough.

I called at 3:15 pm on a Friday afternoon and someone was here before 4. They did a great and quick job. I’m incredibly impressed and will be going back to them whenever I need plumbing issues fixed. I’d recommend this company. Everyone I spoke to was nice and professional, including the guy who came to fix the sink.

At 6:15 this morning, I woke up to find the temperature in the house was in the mid 40’s. Looked at the furnace; yep, it’s broken, and it’s all voodoo to me.
Called Chase & Tolan at 6:45 am, their answering service asked what the matter was, and said someone would call me back.
At about 7:15 am, my phone rang; it was a C&T representative. We discussed the issue for a few minutes. He let me know that they start at 8:00 am, and assured me that a technician would be over straight away.
At 8:09 am, true to their word, a Chase & Tolan van pulled into my driveway. The technician, whose name I unfortunately didn’t think to get, was professional and courteous. Within five minutes, he had the problem diagnosed: My furnace had a faulty ignition control unit. The tech had to make a supply house run in order to get a replacement unit.
Since I’m able to work from home, I sunk down deep into my laptop and didn’t really keep track of what was going on. Suffice it to say, Mr Tech was back an a flash with the new part, and did the R&R very quickly.
By 9:00 am, the heat was back on cranking, and I was getting ready to go to work.
The moral of the story is this: My problem was discovered and fixed in less than two-​and-​a-​half hours thanks to Chase & Tolan. These guys are the greatest. If you’re in the Watertown/​Waltham/​Belmont area and need a plumber, don’t even think twice, just call them.
I’ve had them out to the house four or five times over the last seven years to handle various issues. Every experience has been as good as this one. They may not be the cheapest (I don’t really care), but considering there’s never been a callback, they’re certainly the most economical.

They show up. They do what they say they are going to do. Work is done right and they stand behind their work 100%. Yup… they are not cheap… but you get what you pay for. If you are looking for a very good plumbing outfit, these are the guys to call.

They are reliable, and seem like good guys. They’re a little pricey though (but aren’t most plumbers?). I think that their rates start at $ 80 an hour.