Colonial Buick Pontiac GMC

This is a review of their service department. Bought car from Mike Foster a year ago today. Love the car (Acadia) and Mike was fine. Service team there repeatedly earns a D-​. Leave messages, they don’t call back. Use the web form to request an appointment and nobody responds. At 5:30 today (Sept 3^rd 2015) I called to schedule an oil change and was told «Service is closed» by a sales guy. According to their web site, Thursday hours are until 6pm ET. Love the car, but probably not going to buy from these guys ever again unless they can get their Service act together.

Been bringing my car here because of location for about 3 years. Service is okay.
Brought my Sierra Denali in with Wheels that are corroding, chipping and losing air constantly and Steve the Service Manger said there was nothing that could be done. Blamed cleaning them! A $ 65,000 auto should have wheels that last longer than 3 years! Done with Colonial and GMC!

Just got done test driving a Terrain with my girlfriend, who is in a Honda lease and looking to switch to the GMC. We sat down with Gabriel and talked about our situation and how we were ready to make a move today. Gabriel was very nice, but fairly new to the car business and couldn’t really answer questions we had. We looked at 2 different models, a base Terrain and one with a few more bells and whistles and we wanted to get lease payments for both vehicles. After awhile Gabriel brought us into Richard’s office to talk some numbers. I’m not sure what Richard’s position was but he seemed like the manager? Anyways we sat down and he wasn’t very friendly or seemed prepared and asked us which model we wanted and if it was lease or buy and how many miles etc. I don’t know why we spent 30 minutes going over everything with Gabriel if it didn’t get passed onto Richard. So he crunched some numbers and came up with a payment that was significantly higher than another dealer. I told him his payment was high and we had another payment significantly lower. He replied OK. That’s it one word. As if to say that was the end of conversation and we can leave now. No negotiation. Nothing. I figured since we mentioned that we were ready to make a move and not just wasting their time, There would have been some effort to close the deal, but there wasn’t. ZERO. So we got up and left. Your in the car business how do you let customers leave your dealership without even trying??? Go to a bigger dealership and get a better deal. Don’t waste your time here.

AVOID AT ALL COSTS.
They really only seem to be concerned about their survey and that is it.
I showed up and there was no one there to greet me so I stood there, eyed the bathroom, used it came back and then someone finally got to me (wasn’t busy)
I was sat down at a desk and the wall was covered in ants running up and down.
I was given the keys to the car and test drove it on my own (I live in the city so I kept the test drive to only areas where I felt comfortable getting back).
The negotiations are what they are and while I know I didn’t get the best deal, it was ok.
There were some mistakes with the paperwork and I came in to correct them and sign all of the paperwork.
When I came I was told that I couldn’t sign the paper work because i didn’t have my title with me (never told me I needed it that day).
I had to go back to get my title and come back (who doesn’t enjoy an extra 2 trips in storrow dr due to someone else’s mistake along with the gas used). I tried to plead that when I come back to drop off my current and pick up my new, I would bring my title with me… There was no reasoning or did they offer any solutions (we’re sorry we didn’t tell you, how about we send a courier, someone from our office, etc) to make it right.
Due to the timing of everything, I then had to push back my delivery by a day (didn’t impact my payment– so I payed for an extra two days) and it didn’t work with my sales person’s schedule and he kept trying to make me arrange my schedule for him (I work in sales and have met clients at 4:30am on Tuesday, 5:30 am on a Sunday and as late as 11:30 pm).
When I signed everything they kept hammering me on how important it was for them to get all perfect on the questions (I would think if it was that important, they would have been more attentive). Also I got the oh yeah, how about a extended tire and wheel warrantee. It was on the spot and I was so aggravated, I just took it. Slimy move in my opinion.
If they were really concerned about the survey, they should have been more attentive and helpful during the process.
When I leased the vehicle, they never explained to me the service schedule.
I called to make an appointment. They asked me if my car had been there for service and I said no. We went through all of these questions and then it finally came out that I leased my vehicle from there and they said «oh you should already be in the system»
I come in and am greeted by a less than pleasant individual who then asks me about my oil life and what % it is at. I had no idea.
He then explains to me about how the guys upstairs probably never explained it to me (beep beep watch out for that bus) and that it limits the number of service appointment me I’ll have in the future.
After sitting there for an hour, I was told that the tire needed to be replaced, they were ordering it and it should be here this afternoon and I would have to come back (again an additional 2 trips on storrow– again gas and now this time mileage counts).
1) why donn’t they have an extra tire around? You keep one and when you use it, you order another
2) why wasn’t I told that the tire would need to be replaced at first and not at the end… maybe offer me a car to use for a few hours since I already sat there for an hour or maybe I would have taken an über home and back.
3) the thing that PISSES ME OFF THE MOST is that when I got the car back and started driving, the tire that needs to be replaced was 7lbs lower than the rest. THEY COULDN’T BOTHER to top off my air (especially with 2 storrow trips upcoming)?
Also don’t fall for the sales person/​manager talking about their new service loaners. They don’t give them out for oil changes and they TRY to get you in and out in less than an hour.
Second trip– again no loaner.
They get my vehicle in and out in just over an hour and then forgot about the on star issue (and of course did not update me).
After watching my vehicle sit outside for over 15 minutes, I finally went and asked and they said they forgot to work on the on star system and that as soon as they gave a spot, they are going to pull it in and take care of it.
I asked how long and they said hopefully 5 minutes when they get in.
After waiting even longer I started looking for my service advisor who saw me as he was hiding in the back on the phone.
Instead of coming to me, he grabbed someone and went outside to my vehicle (apparently they are a bunch of 6 year olds who think hiding is going to make the problem disappear) so I went outside and they told me why they were going to do (which didn’t work and did not need a bay, to get it done). I told them it was not going to work as I had tried that numerous times and said I needed to leave (2 hours at this point) and was constantly called sir (by the way, starting every sentence with sir does not make the conversation respectful).

I called (888) 518‑5431 1−888−539−9363 and 617 484 7500, sent in an inquiry via autotrader and left a message with 2 reps on Monday and Tuesday… now their phones are hanging up on me after 3 attempts in a row just now (today is wednesday)…like really?. I’m a serious buyer, pre-​approved and willing to purchase this weekend up to 35k as I have twins on the way and have done weeks of research to find the vehicle that suits my family’s needs. I understand the snow may have delayed responses a day or so but I’ve not received any type of feedback whatsoever (the car was listed on autotrader this week so someone is working, clearly). I used to work in the front for a chevy dealer years ago and I know several GM’s and sales reps within southeastern MA and will tell you firsthand, I don’t appreciate the lack of attention as this is not the way to gain customers nor generate residual business. Utterly disappointed and will never use this dealer.

Absolutely the worst service you can receive. Like other reviewers stated, this dealership seems sketchy in every way. I was in the market for a Subaru and managed to find one that I liked and that was the only reason I came to this dealership since they had one on their lot. The car was priced great and had low mileage but I had a couple of safety concerns that I asked them to look into before we proceeded on. They said that they will get the car into the shop and took all of my contact info down and said that they will get it into the shop to provide me an update so we can proceed on with the sale if everything checks out.
Long story short, I didn’t hear from them and showed up three times and spoke with the finance manager, Dick, asking about the status of the car. He assured that he would have his service manger look into my problems and even said during one of my visits that parts were ordered, which seems like he was lying in my face.
My last visit there, come to find out they sold the car. When confronted about this, Dick, the finance manager made it seem like I wanted them to hold the car which was not the case but these people do not have the common courtesy to keep their word and even contact you as promised. Their quality of service is beyond horrible and if I could give them a 0 rating, I would!
I am going to say that they probably didn’t want to sell the car to me as I pointed out multiple issues after my test drive which would have resulted in a lower price and/​or them fixing the problems. I don’t normally write reviews but these guys are simply the worst dealers I have encountered. STAY AWAY FROM THEM!

Thanks Colonial. You were the worst.
I went in last summer to purchase a used vehicle I had eyed online. Angelo let me take it for a drive. Granted they have a terrible location to take any car for a drive, it can’t be helped in Boston. I noticed the tire pressure light was on and asked about it. Angelo said that this car was having this problem, but many TPM’s have this issue on occasion and they would replace it. Having decided to purchase the vehicle at a fair price, I asked for this issue to be fixed before I picked up the vehicle.
During the purchasing process, Dick, the finance manager, screwed up the paper work and put the asking price instead of the agreed upon price. This was after he screwed up which vehicle I had agreed to purchase. This caused me an extra day’s delay in getting the vehicle.
When I finally went to pickup the vehicle, it turned out that the TPM had not been fixed. What great joy I discovered. They promised to order the car and replace the TPM. I came back a few weeks later to have the unit replaced, only to find that the unit had been incorrectly returned to the supplier because someone went on vacation and no one knew why that part had been ordered. Oh gee thanks. All the while, the tire pressure was low and I had asked them to take a look. They filled the tire back up and thought nothing of it.
On the third visit, they finally had the TPM. They installed it, but also figured out that there had been a nail in the tire THE ENTIRE TIME. Talk about quality service. They patched the tire, after about two months of this problem, replaced the TPM, leaving me with a permanent tire pressure light on, asking me to pay another dealer $ 70 to have that fixed.
A year later, driving around on that semi-​flat tire I was told was a product of the «faulty tire pressure monitor» has finally caused the inside sidewall of the tire to rip, costing me another $ 600 to replace a full set of tires on an AWD vehicle.
If you can’t check for a nail in a tire, how can you possibly fix a car correctly. Never again.

First things first. As a consumer, do your research. Find a car you like, compare prices at different dealerships, BE PATIENT, and always be prepared to walk out on a deal. That being said, I had a low pressure and painless transaction at GMC with Brian Mahan. He facilitated the transaction in a professional manner and I was pleased with the expiditious service. I would recommend Colonial GMC to my friends. Remember that getting a «good deal» starts with being an informed consumer. All dealerships are trying to get the most money out of you and you as a consumer are trying to keep most of your money. Your deal should be somewhere in the middle.

My car was towed there with a damaged oil pan and no oil in it but with a sound engine (1 year old car). Transmission also damaged and not working. After two days of unreturned calls I stopped by. Anthony in service said to me «you’re engine is gone» (Me) «you did not start the car with no oil did you?» Anthony «Yeah, the insurer adjuster told me to move the car, you should have heard the knocking in the engine» A regular comedy show followed. And of course when I picked the car up 2−½ weeks later it was $ 1,200.00 over estimate which I am left to chase my insurance company for.

I received a notification in the mail from Pontiac that there was a recall on my car. I called Colonial and they were able to get me an appointment right away. I spoke to Steve and he was extremely helpful. I brought the car in, and was done within the hour. AND they didn’t try to sell me anything extra!
Will definitely go back in the future.

Steve in the Service Department is a WONDERFUL customer care provider. He took the time to understand all of our needs and concerns and then made sure our vehicle was fixed in a timely and cost-​effective way. He made every effort to work through our warranty claim and handled it from top-​to-​bottom: we did not have to lift a finger to get coverage. He also came up with creative solutions to help save us money. Finally, he made special arrangements so that we could pick the car up on our own time when it was convenient for us. He made us feel like his «friend,» not just a number.
We have all had car service experiences that we didn’t fully trust or understand and have walked away feeling frustrated, unhappy, or ripped off. At Colonial Buick, I felt informed, taken care of, and very pleased with the overall experience. We will be back!

Anthony was super delightful and explained everything to me. He was super patient and just a great person to have help me with my car service needs.

Do not go there. Salesman Brian Mahan there was super pushy and dishonest. Good thing I already did all my homework before I went to this dealership.
When I first got there the guy was super nice polite. I wanted to discuss price, and he persuaded me to take the test drive first. Fine. After the test drive I asked about the price again and he wanted to take down ALL my information and started talking about how I want to make my payments. I said: slow down, what kind of price can you give me? The guy gives me a price that was $ 500 MORE than what was advertised and insisted that this was the best he can do and absolutely refused to negotiate.
When I pointed out that even the website quoted me a better price, and that I’ve already visited two other dealerships that gave me a newer cars at better prices he just sat there and refused to listen. We walked out of there shaking our heads.
A lot of cars on their website are severely overpriced. I saw a 2011 used Mazda3 iTouring for $ 17,987. I can get a brand new 2012 Mazda3 iTouring at IRA Mazda in Danvers for $ 17,242 before even bargaining with them.
One last thing: I’ve been trying to read reviews for this dealership and found so many reviews that are so OBVIOUSLY FAKE. They are written on consecutive day and used the exact same wordings. Good thing Unilocal has a system for filtering them out, but a lot of other car dealership review sites are not as sophisticated.

Hmmm — did they assume I was a dumb woman and try to play me or were they really the dumb ones indeed?
So my battery in my car keys (to lock and unlock the door) seemed to have died. I was told to take it to a GM dealer as they would have the right battery to put into it to have it up and working again in no time.
On a busy Friday afternoon, I drove over. I was met with some friendly gentlemen who asked me to speak to the tech guy who would help me out. He took a look at my keys and told me he would need to order a brand new part for $ 60.00. He then said it would be an addition $ 50.00 to program it. He said you couldn’t put a new battery into this type of key. This sounded odd to me — so I left. I wasn’t about to drop $ 110.00 on this guys opinion.
I went to radio shack this weekend and for less then $ 5.00 was given a new battery. Surprise, Surprise — it works!
So — were they trying to play me for a fool? Or are they just fools? I won’t be back again to decide…

The GMC dealership in Madlen went out of business so I needed to find another one to buy my cars from. I found the exact car I wanted online and it was at their dealership. I am a Caddy, GMC, Chevy girl. No yuppy BMW for me! At first they were very friendly but it turned into a typical car buying experience.
I was looking for a very specific color combo and extras. I wanted the 2010 GMC Acadia SLT with all the bells and whistles except the DVD player in the back. I have no children so why the heck do i need a DVD player in the back? This place had the specific car with everything I wanted. The 2010 models have a 0% financing which is great.
When we talked price they they wouldn’t budge. My husband also gets a disabled veteran GM discount which they tried to tell me I couldn’t have. Then they tried to sell me a 2011 GMC Acadia SLT fully loaded. Again there was no budge on the price and no 0% financing so I needed a little incentive to buy it because without 0% financing I would pay cash. Colonial was giving me the run around on price. I told them I want the car lets make a deal I need it in a couple days. They still gave me the run around.
I saw that the piece of paper they gave me on the vehicle had the last six of the VIN number so I googled it and found where the 2011 was located. I called the other dealership (Halloway Buick and GMC in NH) and made the deal in 15 min. Next day drove all the way up there test drove it and handed them a bank check. They not only gave me the discount I wanted but also a $ 500 gift cert to Lowes.
When the salesman (Mr. Picotte) called from Colonial GMC and asked if i was still interested in buying a car I told him I bought one already and told him it was cheaper. He then HUNG UP on me. Hey shithead that’s just bad business.
Next month I am bringing my Aunt up to Halloway GMC to help her buy an Acadia. Not only that but I only buy GM vehicles so big mistake for the future.

First, CARS FREAKING SUCK. Everything costs more than it does. And when it doesn’t, it costs more. That’s a paraphrased quote from somewhere or other, though I can’t quite remember who I’m plagiarising.
Anyway, I just had a very similar experience to Lauren V. I had been taking my GMC Envoy to Hodgdon Noyes for years for service, and called what I thought was their number a few days ago to schedule a service appointment. They had all my info on the other end when I called in, so I showed up for my appointment yesterday only to find that the dealership out in Arlington was all closed up. Called again and was informed that Colonial Pontiac Buick GMC had taken over for Hodgdon, and I needed to head over to Watertown (about five minutes from where I live).
I got there, dropped the car off, simply needing an oil change and a new battery, and also asked them to check on my rear hatch’s lock while they were at it. They called back later that day with a laundry list of problems that needed to be addressed totalling over ten times the original price I’d been quoted for the service.
This is where the situation diverges a bit. I came in this afternoon and sat down with the service manager and walked through each issue. While I don’t know a ton about cars, I know enough to understand what he’s talking about (worked in a garage briefly when I was younger), and each item turned out to be legit. He then clued me in on which parts I could buy used on my own and have them install, and which that would likely be a bad idea, and then offered to knock 10% off the labor if I did multiple items together.
They lose a star for not telling me that they weren’t who or where I thought they were. But they gain points for competence and honesty. I’m going back next week to have them take care of the remaining issues with the car.

OK, a little background. My boyfriend owns a Pontiac and according to his warranty has to have work done at a Pontiac dealer in order to be covered. Last year, this meant hauling over to Arlington at a dealership called «Hodgon Noyes» according to the sign out front. When he called to schedule service this year, they said «yup come on down». So, thinking we are smart we drive over there for a night drop. Only to find that there is no night drop box, there is no dealership period. This would have been nice to know when the service was scheduled. We call the number and are referred to Colonial. Which, of course, is only about a mile and a half from our house.
So yeah, minus one star for not mentioning that you moved. And changed your name. And left your old website up. (Or merged or whatever you did.)
Upon taking the car in, you pulled the traditional «everything is broken, you should be so thankful we caught it and practically saved your life» routine. Right. We don’t need new brakes, a tranny flush, a new battery, an alignment and/​or every other conceivable service (conveniently!) not covered by the warranty. Nice try, a-​holes. Minus two stars.
So aside from the failure to even let clients know that they had merged, moved, gone out of business, whatever AND the fact the Service department tried to tack on $ 850 in extra, unnecessary services they get two stars for ease of scheduling (once we knew the exact location) and cordial, quick service. We dropped off and picked up the car on the same day. Oh, and one other thing that was appreciated, they didn’t just go ahead and do the work on the sly. In what can be a sleazy industry, this is a huge bonus to us. I hope we don’t have to see these guys for a long time.