Ed Massey’s Furniture Barn

I believe in supporting your local businesses but I do NOT recommend giving this business ANY business!
The salesman was pushy but we needed bedroom furniture! We were told in the store that it would take 2 weeks for our bedroom set to be delivered. An hour later he called to tell us it would actually be between 6 – 8 weeks. 6 – 8 weeks has come and gone and I had not heard anything from him so I phoned in to ask if they knew when it would be here. Now I’m told July 25! That will be well over 3 months!
They didn’t offer apologies or attempt to make the situation better.
I feel like they will do whatever it takes to make the sale and after that you’re on your own. I wish I had read the Unilocal reviews! DO NOT SHOP HERE unless you enjoy being without furniture for months.

Dirty, over priced, everything seems old and they are pushy, I regret getting stuff here… &stuff takes forever to be delivered … Runaway

11 weeks! That is the time it took to get out two piece sectional couch. We were originally told 4 – 6 weeks so once 6 weeks came and went without hearing from Masey I called and was told that the couch has been sitting there for a week but our salesman Jason was on vacation and couldnt notify us of its arrival. Was not happy about waiting because one person was on vacation but when they came to deliver the couch we found out that Jason ordered on section in one color and the other section in a different color. We sent it back to the store and called Mr Massey about how we were unhappy with how our shipment has been handled. Mr Massey never appologized but offered us some cash back and that he would personally reorder the couch and that it would be there in 4 weeks. Well 4 weeks came and went… again and no word from Massey. I called Jason and he said that the couch was has been in their warehouse, so we scheduled it to be delivered the next day. On the day of delivery I get a call from their warehouse saying that they can not find the couch and they are working with Jason in trying to locate it. Hours later I get a call from Jason saying that apparently the couch was never reordered. It was safe to say that we were pissed. We were going to go into the store the next day and demand a full refund when we received another call saying that the couch was reordered and is now in the warehouse. I told them to deliver it while my wife was at work because she was so livid with them that she was crying. Safe to say we will not be going there ever again. Poorly managed, poor communication, and horrible communication.

If your in Watertown or Fort Drum there are a few furniture places that you can go to, but in my opinion Masseys Furniture barn is one that can be skipped. When we first arrived we were greeted by a very friendly yet kinda pushy salesman by the name of Jason, a little to talkative but for a salesman he was spot on! The sales floor itself was cluttered and outdated but the large selection Of furniture would be the only plus, unfortunately the 6 – 8 plus shipping time destroyed the selection ratio! We ordered a furniture set that took almost 8 weeks in delivery, not 100% sure that it would fit the «management «said they would work with us if it didn’t. It of course didnt, we had to order another piece, it took almost 13 weeks to get the replacement piece after numerous follow ups and no restitution for the huge headache. Now, I’m not one to carry on usually, but the manager Rich… is a pretentious egotistical man who really needs to work on his «customer service» skills! This place needs a complete overhaul, just skip it, there are better furniture stores in the area…

If you can, keep going onto the next store without stopping here. Cheap furniture mixed in with pricey stuff. The show room is dirty, not just old looking but dirty. Wouldn’t even let the kids sit on anything. Bleh.

Store is big. They have a lot of product. I had a problem with how I found the overall showroom to be dirty. Carpets are old and needed to be cleaned. Food particles all over, dirt etc. It’s in an old watertown building so you get that automatic rundown look. They had prices in all ranges… but we didn’t stay long.

Probably the more competitive prices in town, but definitely they’ll give you a bit of pressure when you walk in the door. I like an informative salesperson, but the guy came on a bit strong, but it’s business and I get it. I knew exactly which model I wanted and asked if he could beat the price from other local stores – he went back to check stock, said he only had the floor model and gave me a good price, so that was easy enough. Paperwork filled out and I was out of there in a few minutes. The place is a giant open rectangle and unfortunately not too well lit, so it was tough to get an idea of what color the couch was, but luckily i’d seen it in other stores. Delivery was a bit difficult, but it all worked out.