Grateful Dog Grooming

This review is for communication, not service.
This activity happened over 1 weeks time.
I called Grateful Dog Grooming 3 – 4 times during business hours and the phone just rang. I left a message with my contact info after one of those calls. I also emailed them at
, which is the email provided on their website. I got absolutely no reply.
I’ve learned over time that if you have to chase a business to communicate, it is not worth the effort. If they want more customers and want to keep their current customers happy, they should respond to inquiries.

They never answer their phone and it goes automatically to a generic voicemail message. Tried calling four days in a row during business hours. That’s not how you run a business.

Love this place! I have a tough dog to groom, yet they always welcome him in like one of their own. He comes back gorgeous, clean and fully trimmed — and I leave knowing I supported a local business. Jess also gives training lessons, and is absolutely amazing. I know they also have socialization classes, though we have not yet tried those. If you show up and the door is locked, just knock loud! They bring their dogs to work and let them roam around freely when customers are not there. Knock, give them a chance to put the dogs away, then they will open the door.

No thank you!!!
Last straw was when they sent my dog home and her nail was bleeding it was cut to short, and nobody caught it!!! My husband noticed it when he was half way down the road because there was blood all over his car seats! Bye bye ungrateful dog such a shame:(

I love this place. It doesn’t seem like anything special from the outside but they always do a great job with my dog and are very nice and knowledgable. I would highly recommend them.

I like this place for a few reasons.
Jess let me talk for 15 min on the phone explaining my ridiculous dogs and everythingthey (mostly me) need for tthis to work.
My older dog has recently gone insane, she hates dogs and literally tries to kill them. It’s hard to find groomers that don’t pile all 12 dogs for the day behind a gate and hope for the best.
They were understanding and let me bring my dogs when other dogs wouldn’t be there. (I had one place tell me I need to train my dog and CALL BACK, ha, if only it were that simple!)
My Amelia is very shy, but seems comfortable in their shop and went right to the hack room with them. A bit reluctant to hop in a crate for a few minutes before they were ready for her but, they Got her in quickly (it would have taken me hours to coax her in)
My other dog WILL NOT HAVE HIS NAILS CUT!!! hes young and this is his first time with you. Normally we give him a bath ourselves. when I told them, they seemed optimistic instead of Just giving up like everyone else has. I’ll update when I pick him up and see how it went! An offer to try is good enough for me.
They are both so nice and do a great job. It’s hard to find a welcoming place when you’re as crazy as I am about keeping my dog and any other dog she may come in contact with safe.
Definitely 5 stars !
Update!
I would give 10 stars if I could! Turns out my meanie dog was an angel but my other guy was a lunatic! Poor thing was very nervous with the blow dryer and had diarrhea while he was there! They were so sweet about it, to him and to me. I imagine it would be hard to be sweet to anyone after cleaning up that mess! Woof! And after all that… 100 for grooming two giant pain in the butt dogs, one of which pooped while he was being groomed! I have paid more for grooming at PETCO. and they suck,
BTW — SOMEHOW, THEY MANAGED TO CUT MY CRAZY DOGS NAILS-​DESPITE THE POOP! MUST HAVE BEEN A NIGHTMARE!
All-​star team for Sure.

We started taking our bulldog here after another Watertown grooming operation (Which shall remain nameless, but happens to be located on Pleasant St.) became an issue. — If your dog shakes uncontrollably, pees on the floor and runs for the door every time you drop her off, you might want to ask what the heck they do to her once they take her with a choker lead — At any rate, we found Grateful Dog to be not only more convenient, but an entirely better experience.
They ALWAYS take our dog within an hour or two of calling. While I can’t say they’d be able to do that for everyone, that has been our experience. Big Plus! They remember our dog’s name, and our preferences for how we like her groomed. Most importantly, she always comes home happy and clean.
The only reason I didn’t go 5 stars is because the place could use a little clean and polish (gotta fix the sign out front and empty the poo disposal can out back). But hey, little things like that let me know the treatment of the dogs comes first.

I LOVE this place! I have been going there for 2 years and I have ALWAYS had a fantastic experience. I have a rottweiler and she goes once a month. These women are extremely knowledgeable, they love animals and they give amazing advice. Go to grateful dog, you will not be disappointed!

Pretty good grooming shop with great hours. We had a few issues with them, some understandable (one time they only got halfway done with our dog after 8 hours and we had to bringher back the next day, but they had some issue with another dog that ate up a lot of time) and another, her nails were still really long. They’re very responsive to feedback, though, and I think have the potential to be 5-​star. Definitely streets ahead of Petco and the like, and they actually answer their phone (unlike some other places in the area, ahem …) and, most importantly, don’t give off a weird feeling. So give them a shot. It’s worth it. Plus, two weeks later, my pup’s coat is still soft as baby down.

Getting my pitbull’s nails cut is nothing less than a knock down, drag out wrestling match. I had brought him to two well-​known groomers in the area and after 30 minutes of struggle, they gave up ! Jess and Maureen greeted Charley with opened arms and opened hearts. Although Charley took out every trick in his bag they never gave up. Close to 45 minutes of giving their compassion, belly rubs and professional efforts, Charley got his nails cut. Never have I witnessed such love and determination for an animal. The facility is welcoming and spacious along with an outstanding staff… We’re hooked!

showed up to drop my dog for a scheduled apt for the first time, had confirmed earlier that day, go there, they did not answer the door, could see them there, but the door was locked, and they would not answer the phone, if my dog was in there and i couldnt get in touch w/​anyone, i’d be very upset, then i thoguht well maybe something happened, at that point i decided it was unsafe to leave my dog there and i left, no way, i would not in a million years leave any of my animals there, who knows whats going on there. sorry