H&R Block

My wife and I decided to have tax specialist doing our tax this year, since it is a bit complicated due to job changes and moving from other State.
We have to sit and wait at least 30 min every appointment. The lady doing our tax is chatty and not efficient at all.
We were expecting someone have broad knowledge and experience that could walk us through complicated taxes easily and help us to save money. Instead we have to sit and watch her work and correct some mistakes we see along the process.
We thought it will only take 30 min for the last appointment before filing. All we have to do is sign the summary and sign the documents. We were so wrong. We have to watch her put together documents in front of us and struggling to figure out how the system works.
It was such a painful and time wasting experience.
Not recommend, there are better service out there.

I decided to do taxes in-​person at HR Block after being an online customer for 3 years, hoping that a tax professional might be able to better explain our joint return process and help us reduce our taxable income.
First off, HR Block cannot transfer online records to their brick and mortar offices. This is baffling, as they’re such a large company they should be able to access my customer records regardless.
Secondly, The representative that I worked with (Mohammed) was very unprepared for the meeting. He asked no questions about my financial history. He came off as knowledge-​less of the intricacies of tax preparation — not the feeling you want from your tax professional. Our 1 hour meeting took 1:45. Luckily I was organized with my documentation, or else we would have been there for 3 hours. His computer skills were horrendous; typing with 1 finger at a time, he made several errors entering just my personal information. Only because I was over his shoulder and correcting him was I able to move the meeting along. I continued to break down my own documentation into more detail to speed the process along, but it didn’t help.
Thirdly, in the course of this extremely long, uninformative, uninspiring meeting, my refund amount changed 4 TIMES. I’m not talking about the «potential refund» amount that changed as we went through the process; Mohammed told me what my refund would be 4 times, differently, and asked me to sign paperwork. Another professional had to come over and help him, and even then there was confusion and uncertainty. This was extremely disconcerting. How can I be confident that my return was done correctly?
Lastly, There was no disclosure about the fees for their preparation. It cost $ 240 for my federal and state preparation. They gave me $ 20 off the preparation fee «because we feel bad» about the service level. Had I known that this was the service level at this price, I would have QUICKLY turned around and saved money doing it myself. Which is essentially what I did anyways.
In essence, H&R should have paid me by the hour to be there. I was not confident in my service and I’ll be having another, better-​vetted tax pro look at our returns. I’m not returning to this office, or H&R Block in general, again for tax services.

Trying to get away with paying a high fee to an accountant I called H&R block and I explained to the receptionist my situation and if they could first get me an extension and second do my taxes after the cut off date. She said sure come on over and some one will help you. When I get there she handed over a form to me and said I had to get the extension myself. I explained that I had no idea how to fill out the form and she said she can give me an appointment to come back and have it done by one of the accountants there. When I came back for my appointment I was told again I had to fill out the form and do it myself and no they don’t do corporate taxes and I’m late for it, they gave me a form to do myself and mail it. Now I’m wondering why I wasted all that time on the phone and going back and forth to this location when they could have told me right at the beginning this is not something they could help me with? So much for H&R block! I ended up calling my old accountant and he got me an electronic extension.

Very highly annoyed. Had a scheduled appointment for 10am. I received a confirmation email confirming the appointment so I know I had the correct date and time. The representative was a no show. When I called to reschedule, they have an arbitrary three day waiting period before you can reschedule your appointment at a location. So, in essence, I’ve been penalized for the agent’s no-​show. The next closest locations are Central Square (no parking) or Waltham (latest appointment is at 5pm, I won’t make it in time). I would take my taxes elsewhere except that I filed with them online.
I’ll be using a different service next year. So incredibly unprofessional.

Thank you Rozanna for all of your help, guidance, and seeing us on the day before the 2011 tax deadline! You spent time with us, and we appreciate it! Everyone in the office was kind and helpful, plus the cost was half of what Liberty quoted us. We will back next year. in Feb!