Midas

Best place to go by far. Chris and his team are the sweetest and most professional people ever! Great prices and quick service. Just a great place to go. I will always go to this Midas no matter what

Went to Midas to have a new exhaust installed on my Subaru. They were incredibly quick to get me in and out and very fairly priced.

Chris and his crew are the best! We have been customers for years– a Ford, A Chevy and classic corvette and these guys have been able to diagnose and repair anything. We’ve never felt like We’ve been overcharged and sometimes think we’ ve been undercharged, and they’ve gone out of their way to find the most cost effective route for repairs when possible. We go nowhere else– even now with our newest vehicle.

I’ve had my vehicle serviced here multiple times, but never got a chance to review. Well now’s the time.
I’ve had my car serviced at many places but after finding this place I knew I’d never have to go anywhere else. Chris (the Owner) takes the time to go through everything with me when I bring my truck there. It’s needed a decent amount of work since I got it and for a while I thought I had got a lemon, but the work that I’ve gotten done on it has been excellent and hasn’t cost me an arm and a leg which made me decide to keep the truck afterall. If you’re looking for a quality shop around the watertown area. Stop in here, you definitely won’t find better.

First time at this facility. When I called about the 30,000 mile service for my car, I was told it’s a glorified oil change/​tire rotation, with lots of inspections. If, and Steve (manager) stressed if my car needed new air filters, it would be around $ 90.00. If the filters came out clean, there’s no need to replace them. Went in right on time today, they brought my car in just a few minutes later.
Steve told me that only one filter needed a change, and that I should leave my tires where they were – better treads on the front.
I appreciate that there were no pressures for unnecessary work, and that Steve was very honest in saying things did not need to be done. He charged me the coupon price for an oil change, plus the new air filter. Less than $ 62.00, and out in less than an hour.
For the 30,000 mile service, the manufacturer’s suggested service list and the one from Midas were the same. The dealer’s price was $ 350.00 plus tax.
Steve – thanks for your honesty. This will now be my ‘go to’ place for car service!

Accepted my Groupon for an oil change and tire rotation without a fuss. I assume services were rendered.
What happened next irked me. A youngish-​looking guy beckoned me into the garage, telling me we needed to discuss several serious (and expensive) problems with my car – the most dire of which were a cracked engine block and a timing belt that ‘could go at any minute.’ He recommended I immediately fork over $ 450 for a dye test to locate said crack, and warned that unless I replaced the belt, I might not make it back to Connecticut. Doubting him entirely, I said I’d take the risk. He replied that I shouldn’t be driving a Lexus if I wasn’t going to take care of it. Well, excuse me.
Indeed, my engine block is intact. (This was over a year ago; if there was a problem, surely my trusted mechanic – or the smoke pouring from under the hood – would’ve alerted me by now.)
As for the ‘old’ timing belt, it was brand new, having been installed just months before. No problems with that, either.
The Midas employee detailed further non-​existent problems that required ‘immediate’ action, none of which I remember, more than one year later. (And none of which have proven true. I’ve been zooming along quite nicely.)
You may be able to fool most of the bimbos, Midas of Watertown, but some of us are smarter than we look.

I am currently sitting in Midas, and have been for 2 hours.
I came for an oil change.
I called ahead to see how long it would take, and was told about 30min. Which may have been accurate, had they put my car in one of the open spots at 10:00, my appointment time (I arrived at 9:45). One of the bolts on my tire was rusted and they offered to replace it. Apparently they don’t have the part here, and are waiting for someone to bring it by.
I was only given an update when I asked.
The price is fine ($ 21.99) but had I known I would take 2 hours to change the oil, I would have gone home or had someone pick me up.

Apparently mechanics here are driving my car like crazy. I’ve enrolled Progressive SnapShot program in which they put a small device on my car to log how many «hard brakes» I make at each trip. After I got home from here, I found 7 «hard brakes» logged in my profile, which is more than I would make in a whole month. This is not appreciated…

I’ve searched far and wide for a reliable place to get my oil changed on a regular basis. I’ve finally found it! Their service was A+ from start to finish. I called in the morning and scheduled an appt for that afternoon. The guy behind the counter greeted me by name when I walked in (from my make of car and appt time), was friendly and told me the car would be done in about 45 min. My car was finished in exactly that time and the price was very reasonable, which was the icing on the cake. I will definitely go back there for future oil changes and any other car issues I encounter along the way.
One last thing — I totally appreciate that this place is down to earth. The guys appear to be honest and trustworthy, and not at all salesy. They wrote in my car report that next time I might want to look into having my front brakes done (which totally makes sense due to the amount of miles on my car). It’s great for me to know, and very likely something I’ll have them do the next time I come in. But it was just refreshing that they weren’t pressuring me to do it that day or replace my slightly dirty air filter — which is what I’ve experienced at so many places in the past.

Went in for an oil change and check engine light diagnostic and repair on Monday morning bright and early. The oil change and diagnostic were free with a coupon card from Groupon which was awesome. The diag revealed oil leaking, requiring some seal and part replacement. They let me know, showed me the problems as they were found, and had me approve their quote before they started work. This was really impressive to me since I’ve been unhappily surprised before by auto work done without my consent and payment being expected anyway.
I ended up needing several things fixed, unsurprisingly since I bought the car last year used and hadn’t needed service yet. Steve drove me home which was nice, and everyone there was pleasant and respectful all the time. Sitting there for a day I got to see everyone come in and out, and was happy to see a variety of clientele. They have a significant female clientele which bodes well — I’m female and know how it is to be pushed around and aside at auto shops. Big points for them :-) Every customer was treated with the same respect regardless of what you wear, drive or how you look — all as it should be, but it’s so rare in the business.
The service bill was explained in detail along the way, so I knew how much I was going to pay in advance, and it was extremely reasonable. I shared my invoice with my car-​savvy partner and he was surprised. He said that for two full days of work and all the replacement parts could easily have cost me twice that at other shops. Score!
All in all, a great team of people and a friendly respectful atmosphere with good prices and quotes /​information along the way. I’ll be back again.

Great guys & service! I had noticed an issue with a pipe just forward of our muffler & heard noise from a hole in that same pipe. Steve at the front desk was great getting me in and out VERY fast! I was in & out in less than an 90 minutes. That was to find the issues, order the parts, have them delivered, & to install them. Plus for Steve & I to bask in the glory of the Bruins winning the Stanley Cup!
If you need your vehicle serviced this is a great place to go!

Such a great place to bring your car for great service, reasonable prices, and honest mechanics.
Chris (owner) is great, professional and very knowledgeable. My car always comes back running great! Highly recommend, and I never doubt that i got the best service at the best price!

Went here because Toyota of Watertown was going to charge me astronomical prices on their brake repairs, and we needed a second opinion about something else that was wrong. Steve was very professional, very friendly, and extremely helpful and honest. Hard to find someone like that nowadays, especially in the auto repair industry…
Long story short, Steve could have affirmed the dealership’s claim that my serpentine belt was fraying and needed replacement, but instead told me that it was just fine and needed NOT to be replaced. So I’m very grateful to him for saving me the money! I will continue going here until they give me a reason not to!

I’ve known Chris (the owner) for many years and he has always been nothing but kind, professional, generous, and friendly. Their staff, especially, Steve is also super friendly. I always value a great customer service. You will not be disappointed with them if you are looking for a team of friendly auto experts.
I know it’s very difficult to trust any auto mechanics but I can truly say that my car is always in good hands because of them. They are very honest, through, and reasonably priced. :)
Thanks for always taking good are of my car, Chris. I can drive my car for another decade or more.

So I had to wait a over 2 hours for an oil change here.
That was kind of grievous but oh well. The thing that was really like wtf? Was that they told me that my belts were loose. Now every time I feel I get work done at Midas for whatever reason they ALWAYS knock the belts loose. When they replaced them they didn’t tighten them properly. But whenever I go back at least when I lived in Connecticut they always tightened them for me again.
This time the guy was like your belts are loose. I said yes I know when Midas replaced them they didn’t tighten them fully.
He told me that I should go all the way back to the Connecticut location to have them tightened…
Um… Does this make sense to anyone else? Instead of maybe offering to do it? Even if I had to pay extra?
Maybe I should keep going all the way to Connecticut for services because at least they are nice and don’t give me half assed work like this.

Case and point: Chris (the owners) knew who I was just from my review.

Are you looking for a mechanic that you can call ‘my mechanic’? A guy who runs his shop to the highest degree of quality and treats his customers like family?
If so, Midas Watertown is your place.
Take note: New owner Chris took over this previously horribly run shop and turned it in to a great place. There’s no place that I’d rather take my 2001 Subaru Outback for routine maintenance and any other necessary auto work.
Things you’ll notice: Steve who works the desk/​phone is always ready and willing to help and Chris will work on your car when he’s short on guys, and he’ll ALWAYS give you the lowdown on what your car NEEDS, not including all of the frills of what would be ‘nice to have’.
An anecdote: I was having a slight coolant leak and brought in my car to get a diagnosis. The first thing Chris told me was that I should think about bringing my car to the dealer. The DEALER? A competitor? His reasoning: There had been a recall on the head gaskets and they had developed a conditioner for my Subaru that I could get free at the dealer, if I was in warranty. Turned out that I was out of warranty, so I had Chris and his team do the work.
Two words to describe Midas Watertown: Customer-​focused and affordable.
I will continue to take my car to my mechanic in Watertown — I encourage you too as well!

I go to this Midas for everything. Chris, the owner, is the best. He’s honest, fair and doesn’t push anything you do not need. I can get in and out easily without having to find alternative transportation.
Cannot say enough wonderful things about the service and prices here.

I went there today for an oil change only…
The offer included tire rotation if needed for $ 30 after tax.
They seemed like every other shop you would expect with the exception of Chris (the front guy), very respectful guy and pretty cool.
Not a bad place if you just need an oil change…
however like every other mechanic shop, they did try to sell me off a «transmission fluid change» which runs off around $ 100-​$ 120 on cars like toyota’s and honda’s… what the they didnt know is that I know you dont need a trnasmission fluid on most cars till around 100K and I only had 60K…
Guys come on… if you’re honest with people, they will come back to you and you will do better…

OMG, sooooo bad!
I had a muffler problem with my 2003 Maxima several months ago. After having gone to a local shop for a review of the problem and getting a $ 85 estimate, I went to Midas for a second opinion. I figured Midas is a national chain and they give a great warranty, so how could I go wrong?
Midas told me I needed a new muffler system and it would cost nearly $ 400! That should have been my first sign to run like hell!
Knowing from my previous estimate and review (at AUTO SYSTEMS in Waltham) that it was only a small hole near the end of the exhaust pipe, I challenged them and they agreed to do only the repair. Midas said they were going to weld the hole, but couldn’t guarantee it would last. The cost was the same, so I figured I was better off with a national chain than a local shop.
Two weeks later the problem was worse than it was before. It was now louder and I had trouble with the power. I went back to «AUTO SYSTEMS» in Waltham and they showed me the botch job that Midas did. Midas didn’t weld anything, rather, they smeared some paste over the hole and called it a day! Yes, I said paste!
I took the car back to Midas and demanded my $ back! After arguing with the manager for a long time, he finally agreed and gave me a refund.
I went back to Auto Systems and had the proper repair done and now have a perfectly fabulous muffler!
Being lied to and ripped off at Midas = $ 85
Having my muffler properly repaired at Auto Systems = $ 85
Peace of mind knowing I have Unilocal to air my grievances = Priceless!