Bay Eye Medical Group

My eye doctor referred me to Bay Eye Medical Group and Dr Cheng. The staff is wonderful, very helpful with insurance issues and the whole surgery prep. Dr. Cheng is absolutely awesome. I cannot believe how well I can see and no discomfort. I am so lucky to have such a great doctor and staff get me through this.
I’m not sure about the other reviews, but my experience with Dr. Cheng and staff at both the Watsonville and the Santa Cruz offices have been wonderful and all I could ask for.

I previously had eye surgery with another eye doctor. I’ve had nothing but eye troubles since. Recently I had such a bad infection, I went to Urgent Care. They gave prescription antibiotics. I made appointment with Dr. Hsei. Right from the instant he entered he acted angry, wouldn’t make eye contact sat down with his back to me to look at his computer screen. First, he didn’t like that my whole medical records were faxed to him. I don’t blame him for that. Maybe he has to pay for the copies? I had only ordered my ophthalmology records to be sent. But, before I could explain that, he cut me off with «what are you here for?» I had already written that on the papers they have you fill out at the front desk (Didn’t he read it?). I said I had the surgery and my eyes been red and irritated ever since, plus, now I can’t see any better than when I first had the eye surgery. And I’ve had quite a few eye infections. Before I could explain further he interrupted that «you don’t know what an eye infection is». I tried to explain that the eye doctor I had seen previously had ordered antibiotics each time, but he was already interrupting me. I didn’t even get to explain my recent Urgent Care issue either. He just kept talking right over me while sitting with his back to me. He glanced at my eyes for a moment. The assistant had dilated and examined them beforehand.) He bluntly told me I needed more surgery to remove scar tissue that formed. Said we’d take care of my other eye issues some other time, and walked out the door telling the assistant to make an appointment for my eye surgery. I had no idea what kind of surgery he was talking about. When I asked the assistant, she went back and asked. He said YAG. Then she told the receptionist to make the appointment, which I couldn’t get for two months. Before I left I asked the receptionist if there was any kind of pre-​surgical instructions I needed. She acted as though I’d asked a strange question. «No», she said. Then I asked if there was any kind of paper that explained what a YAG surgery was. «Somewhere», she said. But, at least she got up and went to look for the little pamphlet that explained it. I left that tiny cramped office feeling disrespected and demeaned. I couldn’t sleep that night running the whole scenario through my mind. What had I done to make him so angry and rude to me? Had I been rude? No. Was it my full record that he didn’t want to look at? I’d apologized for that, tried to explain I hadn’t ordered it that way. There was nothing I did to deserve being treated like trash. Needless to say, I called and cancelled the surgery. Maybe he would know exactly what he is doing, but his attitude didn’t inspire any sense of trust in him.

Honestly surprised at the high rating for this place. Im so glad to finally change eye doctors this year because my service at bay eye has been dreadful since day one.
Dont bother showing up on time for your appt because theyll make you wait 20 minutes at least before they help you. And in those 20 min you have to listen to the front desk people stand around and gossip instead of getting on with your appointment.
Then after finally getting examined, prepare to wait another 25 – 30 minutes just to see the main doctor.
Then the worst part, choosing your frames. Not only is the selection limited (unless you want to pay an extra $ 120 for decent ones), but the lady who «helps» you choose frames has MAJOR ATTITUDE PROBLEMS.
They’ll also summon you for an eye exam when you dont need it and your insurance doesnt even cover it.
So glad to ditch this place. Do yourself a favor and dont bother with bay eye medical.

A colleague of mine recommended Bay Eye Medical Group to me and emphasized the vast variety of brand name frames and a friendly staff. She was right the staff is friendly and bilingual and in our community that is essential and I truly appreciate it. As I was there was an older gentleman and the staff treated him with utter respect and patiently explained to him the process. I was able to schedule an appointment promptly. The Doctors and staff are very knowledgeable and friendly. I recommend them to friends and family all the time. I got my first pair of fabulous glasses. THANK YOU!

A friend recommended Bay Eye Medical Group, so thought I would give them a try. They were able to schedule me for an appointment immediately, which was crucial since my insurance would be canceled at end of month. My first visit was pleasant. Was greeted warmly by staff, but one thing did bother me. One of the staff members was eating at the front desk, which in my opinion is completely unprofessional. Aside from that, it was all good. Second time around was OK, but with one thing really bothered me. I had stopped by to pick up some glasses a little after 12pm. Door was locked, but staff member sitting at the front desk. Looked for any signage displaying business hours, but found none. I walked away, but turned back again thinking my dumb ass should have pushed instead of pulled the door, but no luck. Tried getting staff members attention, but she continued talking on the phone. I understand closing your office for lunch, but here’s what bothered me. (1) If you are closing for lunch, post your business hours for customers to see. (2) If closing for lunch don’t have your front desk staffed. Returned later. Walked in and both staff members where on the phone, which I understand. I took a seat and politely waited. Neither acknowledged I had walked in and waiting. Both continued making phone calls. I actually see this at many businesses. What ever happened to GTREAT customer service?

Haven’t had major service done here, but when we were in a pinch on vacation and needed glasses fixed urgently, they took the time to fix them as best they could until we had a chance to go to our normal provider. Didn’t even charge us for their trouble. Very impressed with the service.