Hertz Rent A Car

I rented a 2015 GMC Suburban to drive myself and five people around for a week. The vehicle was great! Everyone was comfortable and we were impressed with the gas mileage. Three stars only because the service at the office is terrible. I waited half an hour this morning to return the vehicle only to find out I simply needed to hand over the keys. Thanks for making me late to work!

Surprised to see all the negative reviews from mostly non regular Unilocalers. Possibly Hertz changed management and employees at this location as I have not experienced any of the issues identified by other reviewers. Sure they need a little better customer support training and two customers at the same time seems to cause issues as they only have one clerk /​sales associate working at any one time. So for this four stars. But as far as price, quality of cars, and billing I have no issues, so 4-​stars for now and may upgrade later if pleased with today’s rental.

I have had to rent a car from Hertz in Watsonville and I have never ever been disappointed. I have rented from them about 4 times and am planning another trip and rental from them. They are ALWAYS polite and professional. I read the other ratings and I can’t believe them. The people at Hertz always say fill up before you return or prepay so you don’t have to. It’s cheaper that way. They also always give me a ride to my home so I don’t have to walk the 3 miles back. Thank you Hertz for such great service and professionalism. Good job!

Prehistoric! Our encounter with this business was so bad that I have to write this review to regain my mental health and balance. I’ve been renting cars for business and personal use from six to eight times a month since 1996 and this is the worst experience I’ve had. Here’s how it went, when my husband went in to rent the car, I stayed outside to prepare my belongings for transfer to the rental. I noticed that the woman agent kept peering out the window at me. My husband said that she kept looking at me and asking him repeatedly, who I was, and who would be driving the car. It took him a while but he finally understood that the redundant questioning was because she suspected that I (driver #2) wasn’t really his wife. This is probably because I am black and he is white. We’ve been married 26 years and have run into racism on occasion, but, it’s been many years since someone in a professional capacity has been so blatant in their ignorance. As I approached the ratty little Ford rental, I noticed Nevada plates and when I entered the vehicle, it smelled faintly of cigarette smoke.
We kept the car for 7 days which was 4 days longer than our original contract. We arranged for an extension through the Hertz 800 # but still got daily calls (messages) from the Watsonville office asking when we would return the car. They even sent a threatening letter on day four.
When we brought the car back, the woman left my husband in the office and rushed out to the car, and angrily pulled out some ear buds when were caught in between the seats. She handed him the broken pair of ear buds and told us that she would be charging us $ 200 FOR SMOKING IN THE CAR. She did. Once I’m rested I’ll follow up with the corp office for a refund.

IT HURTZ TO BE GOUGED AND CHEATED BY SUCH FOUL, MISERABLE PEOPLE.
Judging from the comments, I’m not the first. I wish I would have checked the reviews before I went to these thieves. Instead, I went to Hurtz Watsonville to rent a car for my wife for a few days. I was («served» or «helped» are very much the wrong words for the ordeal) … I was forced to interact with a dour, frowning, misanthrope who was as bright and communicative as a bag of cat litter. While never looking up, the cat litter clerk mumbled something about purchasing HURTZ insurance. I said I probably would, and asked how much it was. She didn’t answer, just kept tapping away on the keyboard. I asked again … no answer. I finally got her to stop tapping and answer the question. She said $ 38 a day, but she was peeved and put out about it. I said I didn’t want it. Cat Litter Chick said it was already «in the computer». I thought she was joking and laughed. She wasn’t, and didn’t (she didn’t seem to know how to laugh or what laughing might be for). I told her I was leaving. She said she could change the insurance to just liability, which was $ 9 a day. (I was very stupid not leave at that point, it was already clear that this place thought «customer service» was something customers did for them, like not interrupting them with car or cost questions, or by talking, while they were engaged in their very important overcharging credit cards «work»).
My wife had been waiting outside, in my car. When Cat Litter finally finished with her data entry tapping task — she’s not going to set any speed records and I imagine she needs to be dusted each day — I left and gave my wife the keys to the rental and started to get into my car. I was surprised to see that C. Litter had miraculously shot out from around the counter and was standing at the entry door of the pre-​fab office box. Blinding, unthinkable speed, for someone who moves like sludge. She remained standing at the door, glowering at us suspiciously, until both of us had driven away.
My wife is black and I am white … I don’t know if Cat Litter Clerk found our matrimonial union somewhat suspect or fishy, but when I returned the car several days later, the very first thing she said was, «Who was driving this car?» (no greeting … no, «how’d you like it?» … no «was everything okay?» … no chit chat) I told her my wife drove it and asked if that was problem? No response … she grabbed the key and left to look at the car. When returned she said the «car smells like smoke.» I didn’t know what to say, except that my wife doesn’t smoke. She repeated, «the car smells like smoke.» I asked what she wanted me to do about it, because, I said speaking in a slow, measured way, «my wife doesn’t smoke.» To which, broken record Cat Litter chick responded, … «The car smells like smoke.» I pointed out the Nevada license plates on the car and said, maybe it got a smoke smell from someone in Nevada. Once again, «the car smells like smoke.» I was exasperated, arguing back and forth, with this dim-​witted dullard and recalcitrant sack of Cat Litter … on a «smells like smoke» loop.
Litter Chick left the room for high level, top secret, summit consultation with management … and to drone on about «smells like smoke.» When she returned, she said nothing and began her tricky, no talking, tapping on the keyboard. I asked if they intended to charge a «smell likes smoke» fee, but again, with no talking, I got no answer. The bill was very high, and included a $ 189 miscellaneous services charge. It was $ 189 charge for miscellaneous «smoke smell» from Nevada !
I was furious for a few seconds at such a baseless, arbitrary allegation. Soon, though, it became pretty obvious that the whole thing had nothing to do with someone who doesn’t smoke, supposedly smoking in a Nevada rental car .,. there was nothing arbitrary about any of it. It was a scam about running a bunch of extra charges on credit cards. Simple enough for a trained ape to do … or if the circus is in short supply, get a put-​off, grunting, gaping, half-​with who can tell a jacked-​up lie, not respond to questions, and the criminal genius to run some overcharges on a couple credit cards.
Do not rent cars, from these slimy, lying creeps if there’s any way you can crawl to where you need to go, instead. Never give them a credit card. (Go to Enterprise if you have to. 1150 Main St. Their reviews are pretty bad, but they beat Hurtz Wats. like a rented mule) Hurtz needs to shut down, and their stellar crew needs to go back to stealing mail and rolling drunks for recyclables.

Fraudulent business practices — lied (or avoided communicating) n person about a day rental when the contracts are geared to favor the business closing early and on the weekend — so there is no point in having a one day rental — you are charged regardless. Office management made not verbal disclosure — you HAVE to read the entire contract — which in fact estimates for a single day. This is called predatory practices — I HIGHLY recommend avoiding this company — and specifically this office

WOW. WORST EXPERIENCE EVER!!! I made a reservation for a compact car for a trip I was taking. I went into the Watsonville location, as the reservation stated, and guess what??? NO CARS! What?!? No cars even though I had a reservation? I was depending on picking up my car for a trip I was taking, and NO CAR to fill my reservation! The guy working the counter was even more worthless… he tells me he has no clue how long it would take to get a car from another location, just «it would take a while». When I tried calling the corporate number it was impossible to get a live person to speak to. This is bad business all around. I had to drive 30 miles out of my way and ended up being late for my trip to go pick up a car from another company. I will never again rent Ruth Hertz. Renter beware if you make a reservation and are depending on a car. They will leave you high and dry and not even try to make it right. Guy working the counter didn’t even apologize for the problem. Awful service, awful experience.

They were very nice and helpful. No issues at all. In fact I think they went beyond what I expected.

i rented a car through from Hertz through a local body shop. After picking it up and not getting a car similar to mine that had been dropped off (excange Lexus for Toyota Carolla???) I noticed the gas tank was only half full. I contacted both Hertz and the autobody shop as I know the policy of returning a car full. I received my credit card statement today and nothiced a $ 32.00 charge. I called and they said it was not returned full. I told them that I had called both them and the autobody shop.

I rented a car through Hertz when I was rear-​ended. My insurance company handled the rental and the pick up was very smooth.
The two star rating comes from the drop off experience. I went on a Saturday to drop off the rental car and the sign on the door said they were open until 12pm. I walked in at 11:45am and there was a girl sitting behind the counter. I said I was here to drop off my rental car. The girl started laughing and said that they were going to be closed for awhile and to just drop the keys in the box outside the door. I asked if she wanted to look at the car or if I needed to sign anything. She said if I really want a receipt then I can go to
. I told her I filled up the tank and the car is fine. She laughed and told me to put the keys in the box.
I put the keys in the box and then walked away thinking I really should not have put them in the box. I went to
and emailed their customer service only to received a canned email back a few days later saying sorry that happened. And then they charged my card $ 30! Which I have called and emailed about and have yet to get a response to why! The female I spoke to on the phone said «You probably didn’t fill the tank up all the way and we charge 8.99 a gallon for gas». I will never rent a car there again.