Fifth Third Bank

I wanted to cash in a check from work that does checking with Fifth Third Bank in Waukegan. Normally I would go to my personal bank at Chase to cash these checks for our company’s petty cash, but I wanted to try this place since it was closer. When I told the teller I wanted to cash in the check, she immediately gave me an attitude like I was inconveniencing her. She asks in a rude way if I have a personal account at Fifth Third. I said I did not but my company does business with them. She then said she would have to charge me a fee of $ 9.75 (1% of the check). I agreed to the fee since it was my company paying for it. She then checks her system and then says the check was not cleared on my company’s end. So in the end, I was not able to get cash for a check that came from fifth third bank.
I went to Chase directly afterwards and was able to cash it in with no problems at all.
I feel that they did not want to help me at all. Our company does 500 million dollars a year with Fifth Third bank and this is the treatment that we get. Their website, by the way, says that the fee is actually 1% of the amount on the check — up to $ 4 total fee. Not sure if they were going to pocket the difference. I would not step foot in that branch again. I felt I was robbed.