The Glass Guru of Gurnee

Would definitely NOT recommend The Glass Guru!
I was referred to The Glass Guru through Home Advisor. Here’s an outline of my experience:
1) The girl who answers the phone, Dana, first miscommunicated which day the technician was going to come out to give me an estimate on replacing the screens on my back porch.
First mistake, no big deal…
2) 8 days after the technician came out, I still had not received my estimate. When I called to follow-​up, I was told «it must have been a glitch with the email.» Second mistake… ok, still understandable…
3) I was told the job would be completed in 4 – 5 hours. When the technician arrived, he stated there is «NO WAY» this job could be done in 4 – 5 hours. He packed up and left promptly at 5:00pm, without finishing the job. He told me someone would call to schedule the next appointment. This was on Friday.
Third mistake… ok, this is getting worse…
4) By Tuesday, I still had not heard back from The Glass Guru, so I took the initiative to call, myself. Dana said, «I was just going to call you» (of course…). She scheduled the next visit, this time with a different technician. The next technician finally arrived, and after a couple of hours, had to leave the job unfinished, complaining that he left his other staple gun in his car, which had to be towed (really???). He said he would return the following morning at 9am to finish the job…
Fourth mistake… now I’m getting really annoyed…
5) 9:00 the following morning… surprise — no one showed up. The technician then calls my wife, leaving a befuddled message, saying, «…we were originally supposed to come out in the morning, wondering if that’s still ok, or if we can come back in the afternoon…» REALLY!!!
Fifth mistake… now I’m ready to finish the job myself!
As of this moment, I’m still waiting for someone to call me to come and FINISH THIS SIMPLE SCREEN JOB… will update later.

I own a townhouse in the Carillon North subdivision in Grayslake. I was having problems with a window sash/​frame that was sagging. It looked bowed and would not completely shut.
I had two other window repair companies tell me the entire window would need to be replaced.
Their estimate was over $ 1100. Tom, the owner, came out and gave me an estimate of $ 125 to complete the repair. The repair tech, Keith, came out a week later and made the entire repair in just over an hour. I could not be happier with their work. Both Tom and Keith were very knowledgable and professional with their work.

I used the Glass Guru of Gurnee to get glass shower doors on my bathtub. The staff helped me pick out what I wanted for what my budget was, then in two weeks they came and installed them, quickly and professionally. I would recommend them 100% Very easy process, and fair pricing, not the cheapest, but not the most expensive either.

I think Glass Guru of Gurnee was fantastic! We got our estimate (a total of 15 minutes) and placed our order within two days. Due to scheduling, we asked to wait 3 weeks to have the work done, and Tom (owner) told us the order came in, everything looked great and they would arrive around 9am and be done by 1pm. They arrived at 9:08 and finished up around 12:00. We had 11 cloudy windows with moisture trapped and one sliding glass door all being replaced, and it looks AMAZING. Tom and Keith were both professional, fast and super friendly. I would GLADLY use them again, and highly recommend them to anyone. We spent less than $ 2,000, and are thrilled with the results. Will definitely be back if we have more windows with this issue (thank you stock builder windows).

I found the Glass «Guru» first on line, then in the phone book. Called to inquire about widnow glass replacement. received quotes from two others, his was in the middle, seemed nice enough — but then things changed. First, after giving the order, delays because #1) the glass broke, add another 10 days, #2) made with wrong pattern internally (made 6, shoudl have been 9 squares, #3, delivered window — placed in sash, hours later the frame was seperating from the window glass. Called and demanded he meet the next day, had to leave work (not getting paid for that), he took the glass back to re– repair and return the following day (mind you from start to finish it is now 2 MONTHS LATER) which he delivered. Now, enjoying the view through a clear window, we notice the frame is now cracked, and he denys cracking the frame. I immediately send pictures and demanded him to fix — his reply — this is common, he did not crack it, it was cracked, but not all the way through, I must not have seen it before, but do now because the window was replaced and now dirt is now in the crack of the frame. While sorry he did not point it out, he is not going to replace it. So, for trying to give a yound local guy the business, I have to now find someone else to fix and now likely replace the window. I have contacted my credit card company to deny payment until he either fixes the window as it was before he touched it, or refund the entire amount and will do business with someone else. if you deal with him, beware. talks a good story, cant deliver and wont stand behind their mistakes of damaging a customers property.