West Grove Apts

The motto from Westgrove Apartments should be «we don’t care and it shows?»

First the good. I live in a townhouse and it is very quiet. I can’t say whether this is because we have respectful neighbors or there might be good sound insulation in the walls. Also, no problems with cigarette odors. Again, no clue if my neighbors smoke.
The BAD: Maintenance is atrocious. Horrible, horrible horrible. I moved in July of 2014 and had a problem with a non-​working upstairs bathroom fan. Despite the fact that I saw an employee in the rental office fill out a work order form, nothing happened. I followed up 2 weeks later with a phone inquiry and the woman I spoke with said she would get in touch with them. Another 2 weeks went by with nothing happening. I called again and the woman in the rental office said she would get in touch with maintenance. Another 2 weeks went by with no action. This time I went into the office to complain that nothing was being done. I said I wasn’t leaving until I knew for sure when maintenance would be coming. She called the maintenance guy who said he would be there the next day. The next day. to his credit, he did show up. He said in his opinion the fan was working fine. I held a kleenex up to the fan to prove there was no suction. So he seemed annoyed but said he would order another fan. 2 more weeks went by with no action. I went back into the rental office to complain again. The same day another maintenance guy came with a fan unit that he took from another apartment. He swapped it out and it worked for 12 hours until I was talking a shower the next day and the fan and light went out and a spark came out of the unit.
So I re-​reported the problem saying that it was either installed wrong or was at the end of its. lift. That was 10 days ago. I called the rental office today and was told that the maintenance guy thought it was fixed but would now order «a part.» I immediately drove over to the rental office to complain that the part should have been ordered 10 days ago. I asked her to get the maintenance guy on the phone. I wanted to know what part had been ordered. She got him on the phone and apparently told her that he had ordered the part back when it was re-​reported. Somebody’s lying here folks.
I asked the woman in the rental office if it was normal for repairs to take so long. She said, «We only have 2 maintenance people and they have a lot to do.» When I countered that I had re-​reported the problem 10 days ago, why was he ordering the part today?” She said, «He said he ordered it 10 days ago.» I said, it doesn’t take 10 days to get a part. I can go to Mennnards today and get a fan TODAY!
I then said, «Why should I believe him when he said he ordered the part.» I’ve been told repeatedly by this office that this problem would be taken care of and that was more than 3−½ months ago!“
She had no answer as I suspect she is used to fielding complaints about their HORRIBLE maintenance.
OTHER PROBLEMS
The carpet should have been replaced before we moved in. I was not able to see the apartment until move-​in day and by then, I had no other apartments I could take. The carpet is ripping away at the seams at the transition strip. The garage door has chunks of wood missing. The sidewalks and driveways are slow to get shoveled. The closet organizers have very little space for hanging any kind of shirts or suits. Poor design.
I could go on, but I would stay far away from this place.