BBVA Compass

I HATE coming to this bank with a passion!!! Slowest bank I’ve ever been to! They seriously need to hire more tellers. This is seriously ridiculous.

Online banking is antiquated.
Customer service is non-​existent. Cant reach anyone via phone or chat or their «we will call you back» form online.
They are vastly out-​shined by their competition.

Craig Jones is a mortgage banker at BBVA Compass in Waxahachie. He works with customers in Dallas, Plano, and around the DFW metroplex. My wife and I had the MISFORTUNE of working with Craig May-​July this year (2013). We needed a portfolio mortgage since I was recently self-​employed and did not qualify for a Fannie Mae-​backed mortgage. On day-​one with Craig, we discussed the known issue of Fannie Mae rules excluding us from being insured, that we needed a portfolio loan. Craig said no problem, we can handle a portfolio loan. All the time, Craig submitted the application as a standard Fannie Mae-​backed mortgage. So we wasted 5 – 6 weeks waiting for BBVA to tell us what we already knew, that we can’t qualify for a Fannie May-​backed loan.
A week before we were set to close, Craig revealed that the application had been rejected by underwriting due to Fannie Mae rules about self-​employed people. As you might imagine, I was very angry at Craig for the misinformation and for putting us in a very difficult position of rushing around to get funding to salvage the contract we had on a property. So now we are 6 weeks later, and I am still convinced that the public should be warned about the perils of working with Craig. He is either dishonest, incompetent, or unprofessional, but in any case, people should be warned about potential problems when working with Craig.
You make think twice before you work with Craig Jones on a mortgage. Try someone else for mortgage origination.