Embassy Suites Philadelphia-Valley Forge

I really expected more from the Hilton brand but what a disappointment this was. Dirty glasses, unmoped floors, nasty grungy furniture, dirty stained grout GROSS! I highly suggest you stay at another property.

Not a very impressive hotel, at all! The customer service was excellent, but the condition of the hotel is just sorry. When I first checked in, I was given room 305. For the most part, the room looked great, except for two things, a shredded curtain and busted AC unit. I had the room running for over 6 hours and it got no cooler than 76 degrees. By 11pm I called to the front desk and got Lacy, who was very helpful.
Lacy found me another room that had working AC and allowed me to move in that night. So I now move my stuff into room 215 and leave to head back to my old room to get the rest of my stuff. When I get back, I notice the door didn’t latch/​lock behind me. Upon closer inspection the I noticed damage to the door. The metal door latch was very loosely screwed in because it had clearly been torn from the door itself. In addition, the door didn’t latch/​close behind me because the locking mechanism plate was broken/​loosened. Then to make things worst, after 15 mins of the AC running, the entire unit started vibrating and loudly rattling throughout the bedroom and living room.
Finally, Lacy moved me to a 3^rd room, 218. While the AC unit was somewhat loud in that room as well, it was acceptable. Lacy also comped me one night of my stay for the inconvenience.
I’ll add that another one of my co-​workers also had AC and door problems with his original room. He too was moved.
So here’s my issue… How is it possible for you to have rooms with broken AC units, in the summer? Either fix the units or take the rooms out of service. Secondly, it is completely unacceptable to have doors that can’t securely lock. That’s a safety issue. Again, why those doors aren’t repaired immediately is ridiculous! Thirdly, the shredded curtain in room 305, how hard is to just replace it?
Check my pictures out for proof that I’m not making this up!
On the positive side, every employee that interacted with was professional and helpful. Lacy and Corey at the front desk were great, but the bartenders and kitchen staff were awesome too.

First off, although not related to the hotel itself… do NOT take a taxi from the airport. For the cost of my taxi ride I think I could have had a rental car for a few days. Crazy.
If you do have a car, there is plenty of parking.
The hotel itself is nice enough. My room was fine, and I always appreciate the Suite style of room so I can ignore the fact that I am in a hotel room. The happy hour space was actually not in the bar but off in a side room. Breakfast was better than in some other Embassy Suites.

I stayed there recently. Full disclosure: I am a Hilton Honors member, actively stay in Hilton properties wherever possible and am very satisfied with the chain. That said, I really have to recommend against this place… the room I stayed in smelled like cigarettes. At night, I could smell cigarette smoke and I believe the issue was that the smoking area outside is right below where my room was located. The entire room reeked of it, and when I tried to switch rooms they didnt have availability. If you are staying there, call and ENSURE you get a room that doesnt reek of cigarette smells…

Eh. Meh. It’s relatively clean and comfortable — but the best part is that it is located near to my office complex — so we have ALOT of pharma-​types staying here.
Food is just bad — so we order off premises.

We got a great deal on Hotwire, which can be tricky as far as qualitygoes. This place was great! The grounds are absolutely gorgeous! Located in a business park with lovely, maintained landscaping. Great sidewalks and paved path for walking. We didn’t stay long enough to enjoy the walkways, but enjoyed gazing out the window at foliage and mountains in background. The staff is extremely friendly and accommodating. The room was very nice and spacious. Comfortable bed with clean linens. The complimentary happy hour snacks — fruit was a nice touch. Complimentary breakfast, standard fare but they did have an omelet bar, which was nice.

This hotel facility itself is nice. That said, the staff seem to really hate their jobs. Even the simplest of pleasantly asked requests seemed like pulling teeth. I understand that sometimes things happen and even the rooms they promised we could check into early could be still in use but they definitely didn’t give two shits. The bar staff and cleaning wasn’t much better. Only upside was the fresh eggs at the breakfast.

We stayed here for one evening on our family vacation as we were on our way through. When we arrived late Friday night, the common areas were filled with drunk wedding party guests (not sure if it was from the hotel’s happy hour or a rehearsal dinner) and a ton of kids running around. Reading other reviews, we were afraid it might be pretty busy on a Friday night.
We booked a corner suite, figuring it would provide us with some additional space. However, the room was long and skinny, and it didn’t really seem to provide any additional space — it was just more awkwardly arranged. The décor, furniture, cleanliness, etc. was fairly average.
In the morning, the breakfast area was crazy. While there’s plenty of room for seating, the buffet, omelet bar, and drink areas were pretty cramped and didn’t have good flow at all. With the huge number of people there, it was complete chaos.
The only other challenge I had was finding an ice machine with ice in it. Since there were a lot of families staying there for sporting events, I’m assuming they used the ice machines to fill their coolers that morning — making it a challenge to add ice to our own cooler.
As far as other Embassy Suites I’ve stayed in, this one was a bit below average, but it’s also the cheapest I’ve paid to stay at an Embassy Suites. So, you get what you pay for. I can’t blame the hotel for the crazy crowd, but based on other reviews, I’d confirm that seems to be a trend with this location.

There is a bit of a disconnect staying at this Embassy between the staff that work here versus the facilities that they have to work with. This place has been around for a looong time. I might have my history wrong but I think this place was many years ago the Marriott Suites Valley Forge which then became the Valley Forge Suites which somewhere became a Wyndham which then became a Hilton based Embassy property. So what this equals is that everything from the décor in the rooms to the sofa beds to the paint color on the walls to the carpets to the exterior all look really dated.
Room: Standard Embassy one bedroom suite with no issues there. The issues in the room were that marble around the sink was cracked & chipped, the door to the HVAC unit fell off the fall twice just by someone walking by (and no, no one in our group is sumo sized), the sofa bed was rock solid with the wrong sized linens already on the bed and the shower had easily the weakest water pressure that I’ve ever seen in a hotel. On the positive side, the king sized bed very comfortable and the room seemed clean.
Food: We didn’t partake in the complimentary manager’s reception because it was mobbed. It looked like just some crackers & veggies with dip but people were killing it like they were trying to get a meal out of it and the area where the comp drinks were being served at the meeting room’s entrance had a line thirty deep. The breakfast was the standard Embassy breakfast with the only issue being that only one person can make omelets at a time so the line for that was also painfully long and slow.
Their restaurant does offer dinner at night but I really didn’t see anyone in there just like they offer room service but I can’t say that I saw any trays sitting out in the hallway either.
Pool: The best word would be a mess. It was deserted when we got there on Saturday night yet there were no pool towels. We saw a houseman come in and look at the towel rack two or three times but he seemed to be too busy talking with a female co-​worker to worry about getting more. Also the floor in the pool area has several flat spots or grooves where the water collects so unless someone is hitting that floor nightly with a squeegee that water will sit there for who knows how long?
Parking: Free, but there is only one entrance in and out of the building so at times when the hotel is full you will be kind of «out there».
Overall we like the Embassy concept and the staff that we encountered were all great but the building and the room amenities are all showing their age, in some cases badly. Would we come back here again? Maybe if the rate was worth it but I think that we’ll probably steer clear in the future otherwise.

Details matter. The little book that tells you about the hotel, the local attractions, the room service menu should always be in the room upon check-​in. Two full days after I initially arrived, I finally got one. This after a few front desk clerks looked at me as if I was requesting something completely foreign. Nice people working here but details matter and I am disappointed.

I’ve stayed here about 5 times and it seems like the hotel is always buzzing on the weekends with groups of young people staying because a hockey or soccer tournament and this weekend was no exception. Despite the busy lobby, the two room suites are a quiet refuge where I can easily get a good nights sleep.

Just stayed there again and staff is great. We stayed previously and had a special event there and the Sales and Catering staff were wonderful. Wouldn’t hesitate to recommend.

Wow how does this hotel stay in business? NFL playoff weekend no one but 85 youth hockey families in the hotel and no one to turn the TV s on? Restaurant closed? And when it was open if you got up to get something they took your plate? Staff that was only happy if you were not asking them to do anything? Security guards that had handcuffs on their hips and they told our kids they would use them on them? They had lock down for our kids? The bartenders who were the people you needed to use to order food were so unhappy when you placed an order because then they had to serve you! Here is the bartenders greeting,“what do you want?”. Paper thin walls no real amenities and as unkid friendly as you could possibly be. Hello if you know kids are coming to your hotel set up a movie room, it wasn’t like there was a convention there it was mlk weekend. I know rod Serling was staying at that hotel somewhere I could hear, you have now entered the twilight zone!

We stayed here for 3 nights. We decided to go with Embassy Suites since we have always heard excellent things and we knew they had a pool. Check-​in/​check-​out was easy and fast, all staff encountered were friendly and helpful as well, the hotel itself was clean, but could use some updating. The room was clean and the bed comfortable. It’s always nice to have extra space with the microwave/​fridge included as well. It also has a nice fitness area.
My biggest complaint was the lack of communication upon arrival. We did not know about the continental breakfast until the following day AFTER breakfast, or about the free drinks until AFTER our trip. Knowing this would have saved us quite a bit of money. Also, we were disappointed in the pool room. It definitely needs updating. Even worse, the hot tub was out of service during most of the stay. Once it was back up and running, the water and pool room as a whole was too chilly to enjoy for any length of time.
Overall, it was an average stay, but if we’re ever in the Philadelphia area again, we’ll stay somewhere else just for a better pool.

I won a free night here at work and the wife and I cashed in on it over the weekend. I work nearby and we have plenty of visitors who stay here so I was looking forward to the night out. When I first walked in, I was a bit disappointed as the outside seemed nicer than the inside. The lobby is nothing to get overly excited about, but they were friendly. They also have snacks, medicine, and drinks that can be purchased here as well. The daily managers reception was still going on, but we opted to skip on this event. Our room was on the first floor right next to the open area where the manager’s reception was going on. It also seems to be a gathering place and we could often hear noise from people in this area throughout the evening. I would suggest asking for a higher room or in another part of the hotel.
The rooms are 2-​room suites and when you first walk in, you are in the living room. As you walk thru, the middle portion is the bathroom and coffee area and the bedroom is at the back. Although it’s called a 2-​room suite, there are no doors separating any of these areas. The first thing I noticed is how dark the living area was, even with several lights on. As I began taking pictures of the room, my wife continued on to check out the rest of the place. Then all I hear from her is «What is that bug crawling on the pillow!» followed by «Is that a bed bug?». I walked into the bedroom to simply discover that is was nothing more than an ant crawling around. Still a bit disappointing, but at least it wasn’t a bed bug. We pulled the sheets back on the bed to make sure everything was clean, and it was, but I will say that the bed linens seemed a bit worn to me. In general, the room was showing it’s age with some spots on the walls/​ceilings/​floor and some of the furniture nicked up. It wouldn’t necessarily prevent me from staying here, but the place is in need of a facelift.
The work area was OK and free WiFi was available. There is an outlet that is easy to get to for plugging in your laptop. If you wanted to watch TV while you worked, you would have to turn the TV or sit on the couch and work there. The room also contains a small fridge and microwave, but no in-​room safe that I could find. The usual other amenities can be found here like iron, ironing board, luggage rack, etc. The bathroom was clean and there was plenty of counter space to put your stuff out on. I liked the big shower head and water pressure was very nice. There is a TV in both the living area and in the bedroom. We never turned the TV on so can’t really comment on it.
The bed was pretty comfortable. There is a night stand on either side of the bed, but no easy access to plugs. I had to unplug the lamp in order to plug in my CPAP machine, and then I still had no place to plug in my phone. I woke up at one point and looked at the clock to find that it was 9 something. At first I thought my phone alarm did not go off at 7 as planned and that I overslept but then was thinking it was still awfully dark in the room. As it turns out, the clock was set incorrectly and was 5 hours behind in time. Not sure why housekeeping didn’t catch that and set it correctly.
Breakfast in the morning was also included, so we went over to the on-​site restaurant where they had «made-​to-​order» breakfast. Basically they would make omelets for you, or you could just get something from the buffet. There was an assortment of breads, cereals, fruit along with oatmeal, pancakes, bacon, breakfast potatoes, sausage, and eggs. For drinks there was coffee, tea, and an assortment of juices. All in all, breakfast was decent and no major complaints here.
In the end, we for the most part enjoyed our one night stay here. I still feel like the hotel needs to do some renovation to keep it fresh and newer looking.

Oh where do I start? How about: DON’T STAY HERE — even if that’s where your company tells you to stay. Corporate will be receiving my letter shortly.
The food was okay; the bartender was great, and the customer service was hit and miss. We arrived late after booking online — when we arrived at the hotel we confirmed with the night manager that we would be receiving the corporate rate that we’d booked with. I’ll get back to that.
Our first room was a disaster. The AC panel was hanging off the wall and when I attempted to open the window the whole thing came out of the sill — not a small or lightweight ginormous window may I add. Also? Being of diamond status we should have gotten a snack package as well — hey guess what? Nothing. And the hotel doesn’t have any food past a certain time. Fantastic. After a long day of travel sure we’d LOVE to go back out and hunt for food.
We requested to change rooms and they said they’d let us know around midday when people had checked out. They called my husband & said that they did have a room; I specifically asked if I had to pack up our stuff and move and he said no, they told him we could do it when he returned from his meetings. 3P comes (now mind you, I work «from home» so I’m in the room working) and I receive a call from the front desk asking if we still plan to switch rooms. I say yes we do, thank you. Five minutes later he calls me back (I was told his name is Paul Klatt) and he very rudely asked when I’d be down to pick up the keys. I answered that my husband isn’t here, I have two peoples worth of stuff and nothing is packed. He called again and I told him I was packing but again, two people’s worth of stuff and me, alone. I asked if I could come down and get the keys yet still get back into my room to transfer items. Answer? No. He said he could send up a cart to help and I said sure but I’m still packing. 30 seconds later there’s a knock at the door. I was pretty angry at this point that i had to close up shop in the middle of my work day and deal with such a rude person. I told him I wasn’t done and closed the door. He left the cart and was gone.
So now all of our personal items are out in the hall — yet I carry the laptops and other sensitive things down with me to fetch the keys. I looked at him and asked who was going to help me with the cart. He huffed that he would. He left the cart at the door and left. The cart didn’t move for 2 days. We looked into a hotel downtown and confirmed we could check out of this hellhole without a charge. They were «nice» and waived the fee for us.
The icing on the cake? They didn’t give us the corporate rate as promised. When my husband called to refute the front desk rudely told him that they couldn’t change it; that we had booked it invoking our «Diamond status» and therefore couldn’t have the other rate. Funny because we asked about this before checking in.
Avoid this place at all costs.

Stayed here for my son’s hockey tournament over in West Chester. I was very happy with the place. The rooms we had blocked off for our team were on the first floor around the atrium area. Most of the rooms had a living room area and a separate bed room with pull our couch. I got a room with an extra king sized bed in what would have been the living room area.
The atrium area outside our rooms had tables a sofas for quests to sit and relax. This is where they had the daily Happy Hour, where they served drinks and snacks for free. Free hot breakfast is also provided in the «Grille» restaurant every morning. You can order custom omelettes or eat from the buffet. Food can also be ordered in the afternoon and evening from the bar. The food we had here for breakfast as well as dinner from the bar was prepared well and tasted good.
They are used to hosting hockey teams here, so they have rules that prohibit playing floor hockey in the halls, running around. And they enforce a curfew of 10pm where they need to be in a room unless accompanied by a parent or another adult. They had managers roaming the halls to enforce this. While they were not maniacal about it, they did remind the kids when they got a little too boisterous.
Being on area around the atrium had its perks, we were near the free drinks and snacks during happy hour, we were close to our rooms if we need get something. And the kids were constantly in and out of the rooms and we could see what was up without having to send somebody out to scout. :)
I did notice that in the room, some of the furniture was a little beaten up… but except to sleep, we didn’t spend alot of time in there. And the beds were just fine.

This is an nice hotel. Hotel rooms have sitting areas separate from the bedroom which is a nice change. There is a complimentary bar open for «Happy Hour» when you first get back to the hotel. In addition, they have a complimentary breakfast. My only real complaint is the design. The atrium of the hotel spans all 5 floors and the ground floor is all marble. As a result all sounds from the first floor funnel up the atrium to all floors. This can result in a loud hotel. It isn’t overbearing, but it can be annoying when they have company meetings that spill out into the bar area late at night.
Overall though, this is a friendly and nice hotel. I enjoy my stays here and don’t mind return visits.