Enterprise Rent-A-Car

This has become my go to car rental location. I rent 30+ cars a year for business travel, and have a severe back problem requiring a luxury car or large SUV. This location always has what I need on short notice.
The branch manager, Jake delivers fantastic customer service. His cars are always clean, and ready to go when you arrive. The staff is friendly and willing to do whatever is necessary to make customers happy. I have made this my first call for rentals and have abandoned the Avis in King of Prussia in favor of this location.
I strongly recommend this location for car rentals.

The service was great when I was checking in– they even drove me back to my apartment for free when I forgot my wallet. The car was brand new with only 3,000 miles. Everything about the rental experience went smoothly. I’m giving 4 stars instead of 5 because I told them that I was driving a roundtrip from Wayne to Atlantic City, and they told me that trip would use about 1 tank of gas– so I prepaid for the entire tank. The whole trip ended up using only half a tank though. Maybe that’s more my fault than theirs.

Awesome rental from beginning to end. The car was pristine and new with only 6000 miles on it. The employees were super nice and accommodating. They came down to the Wayne train station to pick me up and then dropped me there again 5 days later. Price was great too. Definitely 5 stars! Almost forgot… they upgraded me at no additional charge. Will certainly use them again over Avis in King of Prussia!

A week after I returned the car, someone from this office called me to let me know they would be charging me for taxes. This was a mistake on their end which I called back and alerted them of. The woman I spoke with said she would follow up and never did. It took three calls total to have the issue resolved. This issue was created by the rental company and it was a huge hassle on my end to resolve. Regardless of being upgraded to a Jag, the issues with the initial rental and clerical issues after the fact were not worth it. I would only consider working with this office due to proximity to my car shop and because of my insurance’s rental relationship, not for personal rentals.
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Update on 1÷25÷2015. Since writing this, and having Enterprise corporate reach via the local office, I feel satisfied that Enterprise handled the mistakes and am impressed they have someone monitoring and responding to their social media.

Jake and Noor are wonderful!!! The whole staff here is always helpful, knowledgeable, and polite. I rent a lot of cars from them for work and I wouldn’t go anywhere else. In fact, I didn’t! Even though I am a AAA member and could get a special rate from Hertz, I chose to rent through Enterprise in Wayne because I wouldn’t give my business to anyone else. What a fantastic group of people they have there

This Enterprise location is a bit of a hit or miss, depending on who’s manning the front desk. When it works, it’s four stars. When it doesn’t, it’s a one star experience.
I’ve walked in with reservation in hand and been processed and out the doors within minutes; no problems.
But I’ve also sat in this office for up to 40 minutes waiting for someone to do my paperwork, and often, I am shown to a car that is not prepped and ready to be driven. And its rare that I can even drive off in the type of car I’ve requested (if I request an SUV or such). I’ve given up trying to be picked up at home (although that’s Enterprise’s big selling point), they almost never have anyone available for this service.
If it weren’t so damn close to my home, I’d go elsewhere. Since it’s rare I got everything I desired when I walk out, I’m weighting this to the lower average, 2 stars.