European Wax Center

This is my first Unilocal review as I am unhappy with my services yesterday. I had a Brazilian wax with Brianna who I never used before. Amy Lynn (who is awesome was not available). I think my waxer is inexperienced with Brazilians (see review below). First, she kept the wax extremely hot, wax was a lot hotter than normal. It felt like my skin was on fire. She globed on wax and then proceeded to tug the strip off a little at a time, which is extremely painful. She immediately went over the same sections of skin right after while the skin was already irritated. I left with pieces of purple wax still in my lady parts. Small patches of hair that were never cleaned up and a ton of ingrown hairs. I should not have 60% more ingrown hairs then when I came in! I will make sure that I rebook with someone I have used before. This was my most painful Brazilian wax and i have been waxing for over a year!!!

Kat is great !
I’ve been getting waxed for almost 10 years now, and I can say without a doubt she does a very thorough job.
No ingrowns
It doesn’t itch when it grows back because she doesn’t cut my hairs
And out of all the girls I’ve tried there, it grows the slowest when she waxes me.
I wait for her if I have to.

Place was clean and the ladies in the front were polite.
Still had the same three issues:
1) the wax was pulled off a slow… When I went home, there was bruising. The pain was worse than the first time and I even took Ibuprofen to help with swelling and the pain before going in.
2) I’m also accustomed to an area being done once, if there are two or three hairs left, just pluck them out, no need to continue putting on a bunch of wax on the same area. I had to tell me waxer to stop and pluck… She was pulling my skin.
3) I like getting a sense of privacy as I undress, it would have been nice if she could step out for a few minutes. (Even though I know she’s gonna wax my privates). When I asked for a warm towel to wipe off the wax, she gave me a paper towel with cleanser. And she stood there as I cleaned myself. Very awkward.
I made another appointment, NOT with the same person. Not sure if I want to keep it. If I find a better place, I may go there instead.

Quick, clean, and courteous! I come for bikini waxes as needed and I’ve been waxed by a different lady each time. Today was with Erin and she was just awesome! They NEVER double dip the wood applicators like I’ve seen waxers do at other salons. I’d highly recommend EWC and this location.

My response to the owner who sent me a message about his business:
You are mistaken, Dan D. I do not use my real last name on Unilocal.I am reviewing the correct store and I will not be coming back. I highly recommend retraining Briana. I didn’t want to publicly out her, but you forced it.
Here is a thought: instead of trying to tell your customer they are wrong, why not try to improve your business?

The estheticians are friendly but the front desk staff needs some major improvement. I was used to seeing Kayla but she will be gone for awhile. Totally understandable… So a week before my scheduled appointment I was asked if I wanted to see Yulika because Kayla would be gone for awhile. No problem… I felt comfortable seeing her because my friend goes to her. So they day before as always they call to confirm my appointment with Yulika I confirmed. I arrive the day of my scheduled appointment and find out I’m going to see Jess… I’m like no… I’m supposed to see Yulika. So the girl was telling me I should have received a phone call etc no apology whatsoever and she’s looking at me and giving me attitude. So she tells me I can see Yulika or Jess… At this point I just want to get waxed and leave so I say whoever can see me at my scheduled time of 4pm. It ends up being Jess… I get back to the room and the paper wasn’t even changed. Now Jess was very nice. I just will not be returning to deal with the front desk staff until Kayla comes back. Good Luck
*Update*
A manager called to apologize the next day and I thanked her. But will still be going to another location.

Amy Lynn is the best wax specialist! I’m always happy with my results. I like the package deals for Brazilian wax bc they are expensive alone but the spread out payment helps, though I do wish they were more spread out rather than 100+ for 4 months.
I may stick with E.W.C. after my waxes are done prepay, but overall I’m satisfied with the quality and value.

I love going. Very nice ppl. Very clean. I’ve never had a bad experience. I get a email and call as a reminder for my appointments. There are no excuses for anyone for not staying smooth and neat! The price is right and they are quick.

It was my first time with EWC in Wayne, PA today for a Brazilian wax with Yulika. I hadn’t got a wax done in over a year bc of a past bad experience at a high end spa, which I paid a lot of money for. Well let me just say my experience with Yulika brushed any bad experience I ever had aside. She was so very sweet, gentle and professional. She answered any questions I had and was very informative on hair growth and waxing techniques. I literally have NO redness or bumps only 5 hours later! I don’t know how she did it! Not only was my experience with Yulika wonderful, but the atmosphere and staff at the front desk at EWC were so very welcoming and inviting, lovely customer service. And it was very professional and clean inside. I highly recommend! I already set up my 2^nd appt! Oh and the price is absolutely the most reasonable out there with quality work!

Been waxing for years this is the best wax experience I’ve had. High quality wax that isn’t as painful and takes half the time. Hygienic. Great staff. Highly recommend.

Been client of EWC for 2 yrs and been to 4 different centers but with Yulika I have found a favorite. She is wonderful takes her time and gentle.

I’ve been going to European Wax Center since they’ve opened and I loved my first waxer– Veronica. But unfortunately she changed locations and her new one is too far for me to travel to. Overall i’ve always been pleased with the results but i’m giving it a mixed review today for a couple of reasons:
1) Stop trying to up-​sell. Every time I go its the same sales line about their different products and why I need to use them. Corporate must tell their staff what to say because each waxer i’ve seen says the same line at the same point in my appointment.
2) I must have seen a new waxer today as she didn’t apply the wax well– I could feel strings of wax across my eyelids, she removed the wax painfully slow and i’m sporting a burn mark above my eye.

Absolutely loved it here! Was recommended by a colleague after I was looking for a new waxing provider. Affordable, clean, and very nice staff. I had Amy and she was quick, attentive and just overall great! Highly recommend!

I just went to this location and I love it. Kayla at the front desk was very warm and welcoming. Kat was great! I have not found an esthetician that I liked in this area in years. Extremely clean, not painful (for other users info. I am used to waxing, but despite that fact, I have had painful waxes in other locations) and she is really nice! I definitely recommend!

Having never gotten my eyebrows waxed before today, I was nervous about getting them done, but I went in for a walk-​in and immediately felt at ease. My tech, Veronica, was super friendly and warm, and after we collaborated on the new shape of my brows, she explained the waxing process and what she was doing before she did it. I was so glad that she took the time to listen to my concerns and ask me what I wanted. The waxing process was a little painful but much, much better than I expected, and I am already looking forward to my next appointment. I was a little surprised that the receptionist offered to sell me a subscription before I had even had my service completed, but my first wax was free, and I had such a great experience, that now I’m thinking it might not be such a bad investment! The space was super clean and tasteful, and the staff was very friendly and professional. Thanks again!