Grand Chalet

I had my wedding at the Grand Chalet/​Cosmopolitan on July 2, 2015. They’re in the middle of renovations, but what they have done so far looks so beautiful! Eileen was really helpful throughout the whole process and went above and beyond to make sure everything was perfect. The guests raved about the food, desserts, and cake and felt the room looked beautiful. I couldn’t be happier with how everything turned out!

The last time I was at the Grand Chalet was for my Sweet 16 back in 2009. I’m only giving it two stars because me and my guests had such a fun time and they had no complaints.
I don’t remember much of the financial discussions my mom and the manager had prior to the event because I was just a teenager, and in my head I was too busy thinking about my awesome upcoming party. I definitely remember that my mother had to immediately put a large deposit upon making our decision to have the party there though. I thought the fee being so large was odd.
Anyways, the manager later on needed a final head count of our guests and we told her 65. We actually invited about 80 – 90 people and the majority of those who declined their invite didn’t actually tell us before we told the manager so we had to guestimate. My mom and I figured that since we requested (verbally) 10 tables with
8 seats per table, it would work out just in case we had a few more than 65 show up.
Soooo the day of the party came, I had just arrived with my mom and my aunt, who are both very good at micromanaging everything, and I was content with how the place looked. That feeling lasted for a good two minutes as my mom immediately discovered that the tables had random seating distribution. One table had six, one had 10, one had 8, one had 7, etc. and not like how It was verbally planned. By then the guest list had bumped up to 75 attendees, so my mom and aunt yelled at the staff to fix the tables They did, and I was calm enough to go get ready.
Around 3pm, one of the waiters came out with my cake, which had my name, written in icing, literally all botched up! If no one said anything, it would’ve stayed like that. They fixed that too. Ok.
Overall everybody had a good time, the food was good, and the DJ provided a party atmosphere. I heard nothing but good things from friends for weeks. However my mother literally confronted the manager on the phone the next morning about the mismanagement and she ended up getting yelled at and disrespected for being a bad client. We VERBALLY agreed on the seating arrangement despite the head count, and the guests showed up perfectly on time and we didn’t give them a hard time in any other category.
****Let me just say that I had the party on a Sunday afternoon. I told the manager it would be at 4:30, but on my invites I purposely changed it to 4:00pm because I KNEW that every single person on my list usually shows up to events at least a half hour late so there would be no wasted time. I was RIGHT!****
Based on reading the other reviews, its good to know that we weren’t the only ones with the managing problems and our choice to never go back is still a good one. I hope they change the management soon, otherwise this Unilocal page will mark the place as «CLOSED» real soon.

Our Waiter, a gentleman named Fernando was an Amazing server, managerial staff was so incredibly Rude!!! I have never seen such horrible customer service. Sorry but I will never ever go back there again, nor would I recommend this place!!!

My family and I went to the Mother’s Day brunch. Needless to say, it was horrible. I wrote an email to the email address listed on their website; email address doesn’t exist. SO I sent it to them through their contact page on their website. Still no kind of response. Here is what I wrote:
To Whom It May Concern:
Good morning. My name is Jennifer ****** and I was a customer at your restaurant recently. My family of 8 decided to go to the Grand Chalet for Mother’s Day dinner. We have been to your restaurant, in addition to hosting parties in your banquet halls, for many years now. Unfortunately, Mother’s Day might have been the last.
My family has never been so dissatisfied with a meal before and it makes it that much worse when you are charging $ 40 a person. The money is not the issue here; rather it is the food you served and the service we received, or the lack thereof.
Our experience started off on a bad note when we went up to the buffet and saw the food sitting in pans in a messy manner. This seemed to be the trend for the evening. Most, not all, of the dishes were sloppy, including the dessert section. For example, it was difficult to grab eggplant parmigiana when it is one big, mashed up pan of food. Once we sat down and started to eat the food, we noticed that the food that we just got from the buffet was cold. How can that be? Why is a restaurant serving cold food? While I was eating, I brought this complaint to the attention of my waitress. Her response was, «Really? Let me go check it out.» Minutes later, I watched her check the sternos to find that some of them were out and had to be replaced. I understand that it is a busy day in the restaurant industry, but you had all of this extra help just standing around at the bar area making conversation with each other. You would think it would be someone’s job making sure you weren’t serving cold food. Here is another suggestion… The workers that had nothing to do can keep busy by serving the customers the food, which can prevent the sloppy mess of food created by other customers.
Lastly, on a $ 400 bill we were automatically charged a 15% gratuity fee. Basically our waitress got paid about $ 50 to bring us 3 pitchers of soda and water, regardless of how much we thought she deserved. We were only there for 45 minutes because the food was borderline inedible and cold. Not to mention, one of my daughter’s felt uncomfortable getting food becaue one of the men at the carving stations was making a pass on her asking her, «So what are you doing tonight?» Overall, The tip that we were forced to pay was not deserved. In addition, there weren’t any managers in sight to mention these problems to them. It was better off that we left at that moment.
It is extremely unfortunate that we had to go through this, especially since we are locals and have used your services numerous times. But like I said earlier, I think that was the last time. To have to pay about $ 450 for cold food and a mandated 15% tip, I hope you can feel my pain. I am usually not one to complain, but I feel like someone in charge should be aware of how your restaurant is being run.
Sincerely,
Jennifer ******

Went there on Easter Sunday with a large group. The cost per person was $ 40 and not worth the expense. The food was not bad, not great, just ok. They pack everyone in like sardines and it is hot and stuffy. We complained that the tables were too close together with little room to move or sit. We were literally sitting on top of one another and upon listening to our complaint, the owner was rude and condescending. The manager was nicer and sent over 2 bottles of wine to compensate for the inconvenience. The so called Venetian table was a joke. I have had better desert from the frozen food section at Shop Rite. Kids were touching everything with their hands and the serving spoons were sticky and dirty. The deserts were not being replenished as often as needed. Again, the reason for the negative review is due to the charge per person. For the quality of the food and the packed stuffy room, the charge should be no more than $ 15 per person and that is being generous. Needless to say, we will never return. Don’t take any chances and go some place else.

The wait staff here were very very very nice hard working people, and they really made the Grand Chalet sparkle in my eyes. Without them, it would have been tough to give them more than three stars. They also got the fourth star because they do not waste food and donate uneaten food to the church. They are a role model for catering halls with wasteful habits of throwing tons of food away.