Things Remembered

Horrible. Not only are the workers unhelpful, but they lied about having available items that they didn’t have. I was told told by an associate that he would call me back after their busy wave died down, which I completely understood. Not only did he never call but when I did again, they told me they were all sold out of the item I needed when the original associate told me he had TWENTY EIGHT left at their location. I had ended up explaining my dilemma to a manager, which included previously placing the same order over a month ago twice and never receiving it. She didn’t seem to care and would not help me over the phone. I called the Garden State Plaza location and their awesome manager Rebecca was able to help me right away.

This place sucks ass. Granted this is a review back from Christmastime, I had to let people know to beware of this place when it’s a busy time of year (such as Christmastime, Mother’s Day, Father’s Day, Easter, etc.) Place is a complete disaster. Here’s what happened, I went there three days before Christmas. Yes I know I’m an asshole but the ONLY REASON I REMOTELY AGREED TO BUY SOMETHING AND HAVE IT ENGRAVED FROM THIS STORE IS BECAUSE THE GUY WHO WORKED THERE AND TOOK MY ORDER PROMISED ME ABOUT TEN TIMES THAT MY ORDER WOULD BE ENGRAVED AND READY FOR ME TO PICK UP IN ONE HOUR. I got there before 10 AM and the store already looked busy but I said okay and I bought a frame there for $ 30. I just wanted it to say on the frame «we love you mom!» That’s it. Four fucking words and an exclamation point. They charged me $ 14 for the engraving okay whatever I’m not a Scrooge. So I came back at 11:15 to see if it was ready. Store was a complete clusterfuck with a line out the door of people who ordered before me whose orders weren’t ready. GRRRREAT. So I finally get to the front and the lady tells me it’s not ready but it will be ready definitely in a half hour. I wasn’t gonna bitch because it’s Christmastime and I can see they’re busy. Okay so I came back at 12, 45 mins later just in case they were running behind (HA HA.) The line is even longer now and people in front of me are pissed as hell. The cashiers looked terrified and I know it’s not really their fault but their answers to customers’ questions were completely stupid «I’m not sure what happened to your order.» «I don’t know what to tell you sir.» REALLY?! So I get to the front and told them I’ve been waiting almost two hours and the guy said «okay can u come back at 1?» So I was like «seriously I have to wait anther hour? How can u even guarantee it will be ready by then?» And some lady who worked there comes over to the guy and tells him IN FRONT OF ME WITHOUT LOOKING AT ME, «UR supposed to be telling these people that their order will not be ready today. We might be able to get it to them by tomorrow!» WHAT THE FUCK. So I was floored by this. How can u keep giving people the run around when u knew that these orders were not getting done today?! And u MIGHT? be able to get the order ready tomorrow? That’s Christmas Eve. I told the lady that basically there is no communication between the employees and they are not being honest with their customers. If they were honest from the get-​go I wouldn’t have minded but I had other shit to do then wait around for my order that they weren’t even starting to engrave today! This fucking infuriated me. I would never ever ever ever order something from here again and I suggest you don’t either bc this place royally blows.
At least they gave me my money back for the engraving… There’s your one star.