Wayne Tire & Auto Service

This response is to Rick I.
As was explained to you, the brand of tire that was different isn’t available to us. EVER
It wasn’t installed on your vehicle by Wayne Tire & Service and of that I am 100% certain.
As a professional Goodyear outlet and retailer for over 35 years, we must log the serial #‘s of every tire sold. It’s enforced by the department of transportation.
Just because you accuse us of «scamming you» doesn’t mean you didn’t «scam» us.
Rick, please remember that you’re the person who received a FREE tire at our cost to match the ones on your car. We didn’t see your daughters car for almost a year. A lot of things can happen in that period of time.
I believe that if you’d been a bit more appreciative of the FREE service provided you instead of condescending and accusatory, the situation would have ended differently.
The gentleman you spoke to on 1÷16÷16 is the most accommodating individual I’ve ever had in my employ. If there was a dis-​agreement between you and he, most likely it’s due to a lack of communication. That’s usually the case 90% of the time.
By accusing us of installing the wrong tire and calling him simple minded, didn’t lend itself to a helpful situation for anyone.
It costs nothing to be nice. Customers should understand that too.

Never will we go back to this store after manager said we scammed him. My step daughter bought four tires there last year on her own. When she returned from college I was checking her air and noticed one of the tires was a different brand. She decided to get her tires rotated before going back to school and mentioned it to the manager Michael. He said they would take care of it. Today he calls to let us know the Goodyear tire that did not match the others could not have possibly been put on by them since it is only available at Walmart. Since I would have had to pay for her to get a different tire I am pretty confident I would know if she got a new tire. None of us even knew Walmart sold tires and I have never been to a Walmart that had a tire installation department. His simple minded brain could not fathom that just perhaps since all the tires were manufactured by Good Year that just maybe it got mixed in the wrong batch. They did replace the tire at no charge but asked us not to come back because he thinks we scammed him. I guess I feel a little scammed in their incompetence in installing the wrong tire in the first place.

Going thru car wash my battery decided to die. Luckily they had a jump pack. Got it going and went up the road to Goodyear-​Wayne tire. Walked in and spoke to one of the guys there. He looked up battery and checked to see if he had it in stock. Yes they had it. Was gonna leave truck and come back but he said give me 15 and I will have you ready to go. Just like he said 15 minutes later truck was ready. Thanks for a great and quick job.

Great service. Didn’t have an appointment but took me right away for an oil change and tire rotation. And they were very honest.

Mike and Jeff rock! My family and I have been going here for well over nine years now and I trust no one else but them with my car. I know they’ll always take care of me like family and do what’s right. Thanks guys! Highly recommended.

I have been a customer here for more than 10 years, and I have always appreciated their interest in working with me to keep repair costs down. On one occasion they prepared an extensive estimate for an older car I had, and laid out a range of options, not just a big, painful number. Recently I was in for a flat tire and they removed it from my car, and when they realized it was unfixable they put the doughnut on, and suggested that I visit a competitor for a replacement tire that matches the brand of the other three. No charge for their trouble. Lately I have been doing my scheduled maintenance here, as I find the experience more pleasant the treatment more personable than that of the dealership. Highly recommended.

My family have been going here for many years! Never feel ripped off! I really deal with Mike more than anyone. They are honest people, I feel car dealerships rip you off

Great service, flexible, fair prices. Very friendly. Definitely my go-​to place. Had an oil change, rear brakes/​rotors, and air filter done. Happy customer.

I agree with 3 out of the 4 reviews below (I have the feeling Al’s wife might have been at a different place). I’ve been taking my cars here for over 5 years. As a woman, we all know how the stereotypical mechanic’s treatment is (~~we have no clue what they are talking about because we are too busy getting our nails and hair done~~) — however, I am like Marisa Tomei’s character in My Cousin Vinny. I pretty much know what I’m talking about when it comes to the mechanics of a car. As another reviewer stated, I thought I needed an alignment on a new (used) car I had purchased in 2012. Almost always dealing with Mike, he asked me why I thought I needed an alignment. I told him because there was a vibration when driving on the highway — he said I may just need a wheel balance, which was all it was (that, and the rims were bent, thank you Wayne Acura for NOT performing the 120 point inspection –how the he! could they have missed rims so bent they caused a huge vibration — I may double think going to Wayne Acura for my next car!!) anyway — Mike and Charlie have always been wonderful and helpful and HONEST!!! My husband and I have been going here for a few years now, and we will not go anywhere else while these guys are in charge! They have recommended service that may be needed in the future, but they don’t do the ‘scare tactic’ («OMG — your brakes are so bad, they will fail you if you drive out of the lot!!») — they’ll let you know ‘hey, next time you come in for regular maintenance, you will probably want to get new tires, etc…’. I highly recommend Wayne Tire — for an HONEST solution to your car needs :)

First off, I’m not one to write bad reviews ever. I generally give people the benefit of the doubt. But in this case I feel this needs to be written. We have been going to Wayne Tire for a while and have generally dealt with Mike, who I believe is a service tech. We had no issues with tire and oil change services and he was always very accommodating. When we were told we needed new brakes and rotors we trusted them and told them to go ahead. The day after this service was performed a loud knocking sound was coming from the brakes. We immediately called and brought the car back. They told us it was a clip that was the wrong size and they fixed it and sent us on our way. The problem was not fixed. So we brought the car back, a few more adjustments and still the problem persisted. I understand these things can happen. So again for third time we brought the car back and they told us they had installed the wrong brake pads and they needed to order them and it would take a week for them to get. One week later we could not attend our Saturday appointment and called on Tuesday to reschedule. The brake issue had become much worse and possibly dangerous. Charlie who I believe is the owner told my wife that they had sent the brake pads back and could not do the service and they are «Done with this car». Clearly this was unacceptable because the car was now seemingly dangerous to drive and the problem Wayne Tire had caused now needed to be fixed by someone else. We disputed our charges with the credit card company and will never go back to Wayne Tire. Charlie is a condescending crook who need to learn how to treat customers and do his job correctly. I hope this review deters anyone from going to this establishment.

This place is as good as it gets. I have been using Wayne tire and auto center for more than 10 years now. This is my only go to place when I need any type of work done in my vehicles. Charlie is very good to me and very honest with pricing. They look to help you. Mike works there As well and does a good job. They will call you before performing any work and get the best pricing possible. The mechanics are top notch. They troubleshoot your issues quickly and usually almost finish any project quicker than expected. Quick oil changes, tire repair, rotation, diagnostics! This is my choice when I want the work done correctly and at a reasonable price. Stop in and speak to Charlie or Mike. Any problems they will take care of your and you will feel like family!

I have never trusted a mechanic as must as I trust this place (not including my all time favorite brother who is also a mechanic :-))
Mike, who works the service desk (he’s not the only one but he is the one we usually always deal with), is one of the most honest and trustworthy people I know when it comes to mechanical work. He is also super friendly and knows exactly who we are and what car we have when I tell him who is calling.
Mike won’t suggest work to be done to your call unless it is needed. He has made recommendations of things we might need sooner than later to give us a heads up. But he says it’s not required at the moment. When we need parts, he doesn’t order us the most expensive ones out there. He tells us that so and so brand is just as good for your particular car but not as expensive. He has never tried to screw us over like many other places do.
We bring our car here most often for oil changes. We at first would always bring the car in the morning and then walk home (we only live a couple blocks away) and Mike would call us when our car was ready. Now, we will drop it off the night before, put the keys in the drop box, and pick it up when ready. For those that choose to wait, there is a waiting area with a TV and magazines too. If we need the car ready by a certain time, Mike will make sure it’s done on time. Otherwise, we tell him no rush.

As long as I’ve been living in Wayne. I’ve been coming to Wayne Tire for all of my mechanic needs.
The staff at the front counter are always nice, Mike is the guy I usually deal with with since I usually go on Saturdays. They’re very honest and are never pushy. I thought my car needed a wheel alignment and it was low air from a tire leak, they had the opportunity to rip me off and charge me for a wheel alignment that I didn’t need, but instead were honest.
They’re prices for regular maintenance are very reasonable and I always get coupons in the mail for oil changes and regular maintenance. One time, I didn’t have to coupon but they gave it to me anyway because I was a regular customer.
They’re very honest mechanics and they will always have my returned business.