Cellular Sales, Verizon Wireless Authorized Retailer

My mother was ready to enter this century and get a smart phone, retiring her flip phone. She had spoken to someone at the Russ Avenue store, and he’d promised to help her. I called on Thursday to see if he would be in the next day and was assured he would be. Only he didn’t work at all the next day. My mother is on my brother’s bill, and we’d already discussed it with him, and he’d given us both the ok for her to get what she wanted, an iPhone. We walked in and Seth approached us, excited to help us. When we told him what she wanted, he immediately launched into how wonderful the Android phone was. He had an iPhone sitting there to demonstrate how it didn’t stack up to the Android. I mean, he was giving her a hard sale! My mother is 80, but she’s up on most technology and she certainly has her own mind and can make her own decisions. I left it up to her. Well, he talked her into the Android. After everything was switched over, signed, paid for„ etc., she and I went to lunch. My brother called because he’d gotten an email about the transaction, and he was a little surprised she didn’t get the iPhone. Mother has never been one to text, and she was anxious to learn, and my brother told her since she has a Mac computer, she can text on the computer when she’s at home. She told him some of the other features Seth claimed only the Android had, and my brother told her she could do them all on an iPhone, something Seth failed to inform her of. (I have an iPhone, but am still learning all the cool features.) She eventually made the decision to take advantage of the return policy, so after we’d had lunch we went back to the store. Seth was helping someone else, and there was a female employee who approached us. We gave her the Reader’s Digest version of why we had returned, she went to Seth and told him something (apparently that we were there to see him again). When she came back I asked if she could help, but she still wanted him to handle it. She asked more questions about why we were returning the Android, and I told her Mother really wanted the iPhone. She said, «Ahhh, well I have the Android and I love it!»
I’m left to the conclusion that they are making hefty commissions on those Android phones. Seth was not happy about the exchange. He wasn’t rude, but I could tell he wasn’t happy.
I had mentioned to Mother that she should use the other Verizon store in town, the one near WalMart, but she’d already talked to someone at the Russ Avenue store and wanted to stick with them. I will never return there, and will encourage her not to, even though it is closer to her residence.

Getting a new cell phone has always been a hassle, but I had a great experience at the Verizon store on Russ Avenue today. I called the store at around noon inquiring if they had iPhone6+ in stock. The sales representative Jesse was incredible. I gave him my information over the phone. When I arrived at the store at 5pm, he had gotten me a better deal on my contract, got my son’s phone number switched from AT&T, and had the iPhone6+ all ready and waiting for us. Great customer service. Be sure to ask for Jesse!