I have worked with Joann and Richard, as well as their staff on about 10 events now(getting ready to book 4 more!). They are always courteous, well prepared, and eager to help in anyway they can. They present a great(and delicious) product at an affordable price in a professional manner. We love working with them. We have tried the snow cones, caramel apple bar, pop corn and cotton candy, all top-notch! Strongly recommended for any of your events!