Crystal bay

I have lived here for five years. The location is convenient for me close to all the local shopping malls, grocery stores, school and daycare. I make it work for me and never complained about anything. But, one thing I did complain about was how my neighbor keeps the area right outside my front door. Trash, cigarette butts, items that have been there for several months and even though I complained nothing changes. There have been so many times prior to this when I have left an item on my stoop and receive a letter and picture on my door informing me that it was a lease violation, so I definitely rectified the situation. So that’s why I’m not understanding why the neighbors continues to violate and nothing is done about it. It’s nasty, unsanitary and an eye sore.

Do not rent here my son lives here and he was with out proper air condition for 60 days, until I went off on the manager! They also keep charging him bogus things on his bill and for a pet he doesn’t have and they have been told he doesn’t have s dog. The manager is very unprofessional and has a bad attitude. I had to inform her I was calling the Houston housing association! Bad choice do not move here

I’ve only lived these apartments for a week now and so far I’m not impressed. I’m actually starting to regret my decision to move here. When I first moved in, I was confronted with a roach infestation. I quickly bombed, sprayed, and put down traps. I notified management immediately and was told their pest control couldn’t get to my apartment for several days.
Next, I noticed the condition of the apartment. The complex is old but they really just left it to be crap. :/​There are holes in the walls and the ceiling is cracking etc. The Move-​In inventory sheet was completely filled out with all the missing and broken things. My patio was trashed when I moved in and I asked for that to be deducted from my rent. I’ll let you know how that goes. There seem to be a lot of thuggish people here who roam the complex late at night. This morning I woke up to my next door neighbours having a physical altercation which prompted me to call the cops. The female neighbor ranted for hours outside my door and said that the male occupant has a criminal record. I definitely don’t feel safe now and can only imagine what his rap sheet looks like.
I don’t know if I’m simply having some bad luck or if these apartments are the bad luck. However, I warn you to look elsewhere before making a final decision.

In my old apartment complex (The Falls at Clear Lake), a guy got stabbed on the other side of my wall. The apartment was infested with roaches, people yelled at night outside my window, and police helicopters would circle the complex at times, looking for criminals. And yet, Crystal Bay is even worse then that. At Crystal Bay, I had heroine junkies as next door neighbors. I had roaches before my husband and I even moved our things into the place. I complained frequently, and yet they did nothing. The insulation was so bad that in the summer, the apartment wouldn’t cool below 85 degrees, even with the AC on full blast. They frequently mowed in the bright hours of the morning. Two guys tried to hurt me in the parking lot. The fitness room does not have air conditioning. They ripped down my Halloween decorations that I spent two hours on. When I spoke to them about it, the manager was so mean to me that she made me cry. And I’m not one to cry easily. When we moved out, they charged us with bogus charges, on which they did not have substantial proof. They charged us for carpet damage, and yet it was simply a spot that needed to be vacuumed. I had no problem paying for the cleaning fees, but they charged us for things that we’re not even damaged. The woman was very rude, and continuously insulted my husband, which I feel is very unprofessional. Crystal Bay apartments have made me feel unwelcome and miserable. The apartments are disgusting, and our unit had extensive damage that was there when we moved in. I know the guy that lived there before us, and he confirmed that he paid for those damages, and yet they were never fixed. I would not live here again if it was the last standing apartment complex on earth. Please do not live here, you will regret it.

These guys refused to repair my air conditioner on a 95 degree night. Then when I mentioned that rain was coming in through the wall and damaging the carpet in my unit, they refused to do anything about it. When I moved out, the management charged me $ 800 for the damaged carpet and sent me to collections. Do not rent here!