Firestone Complete Auto Care

The people that work here are pretty cool. I get my basic service work here and I haven’t had any issues with them.

The people here are great! Even on a busy Saturday, I an oil change done quickly and the guy there even found an online coupon to help out!
They are great to work with and they don’t try to up sell you or pressure you into more repairs! I highly recommend this location!

The guys at this shop are on point. They will not try to milk you for money like some autoshops. If the guys recommend a replacement part, it is truly for your safety or to extend the life of your car. These are trustworthy mechanics! I will continue to bring my car here for years to come.

This place opened last year I believe & we have received great service. The staff has gone above & beyond to repare our car & find disounts that we could use immediately. We head here when we can’t do the work ourselves.
It’s clean, on the inside & the servicing area, the restroom are as well.
The service tech really impressed us when he had to remove a rusted bolt that required a hell of a lot of torque, Thomas is the man!!! Elgin was great at helping us at the counter & remembered us when we returned & treated us very well.
I appreciate a business that doesn’t try to overcharge for something you don’t need. They let you know if they see something that might need attention in the future but don’t hassle you to get it done.
It’s refreshing to leave an auto care servicing center without feeling like you got taken to the cleaners.

Here’s a tip. When you spend 3 hours on a job maybe do more than drive it around the Home Depot parking lot to see if something’s amiss. Why would you cut the corner after all the work you put in?
I want my 3 hours & $ 800 back.
We were traveling across Texas and needed what we thought was alignment. (Fairly inexpensive job $ 80). After further examination we were told 2 new tires (fine. done.) and new wheel bearing was needed in front left side. It was a $ 650 (labor included) We travel a lot. Trusted their word as it did make sense with all the shaking of the front end & the van pulled hard to the right.
We drove one day (continuing our travels) while at toll stop we noticed front wheel (left where bearing was replaced) made a sound and we had trouble accelerating momentarily. Our ABS light on the dashboard came on.
Called this Firestone and they gave us directions for the closest one to us about 45 min away. It’s a crappy way to spend a day of vacation.
They called the new place and said they were expecting us & they’ll fix it for «free». Don’t you mean you’ll fix it for the $ 880 we already have you to fix it? Too bad we don’t get to go back to the Firestone that all this originated from. I’d like to at least like to give the good old boys a piece of my mind. Maybe this review will.
Again we’re all human but it baffles me that you’d spend so much time on fixing something only to «test» it with a 2 min low mph drive around the parking lot.
UPDATE: fella here at new place had NOT talked to the guys in Webster & said it would be a few hours till he could get to it. Thanks for making us your priority. :-(
I feel bad for the Angleton guys having to pick up where the Webster dudes left off.

Got a coupon for a $ 19.99 synthetic blend oil change up to 5 qts. I have a 2002 Toyota 4 runner which uses 5 and ½ QTS. Called and they set up an appointment for later in the afternoon. Came in 10 minutes prior to my appointment and I was immediately acknowledged by the friendly staff. Gave staff my coupon and paid a $ 25 plus tax for 5 and ½ qts. Handed keys to staff and my car was serviced in 20 minutes. The employee, Daniel, was really nice and helpful. He did not pressure me into any other unneeded services. Although they did notice my battery needed to be clean due to corrosion build up. They offered a free alignment check which I agreed to, in order to see how off my alignment was, even though at this time I was not noticing anything yet. Came back with alignment results and didn’t look too bad and got quote to do it at a later date.
The shop was nice and clean. Bathroom was nice and clean as well. They offered free coffee while I waited.
Overall great professional service with friendly courteous staff. Will come back again for my next oil change and alignment when they’re due.

Have had nothing but the best experiences here. A very auto maintenance savvy friend recommended this location for some drivetrain and suspension work on my vehicle. Was helped primarily by Elgin, Carlos and Daniel. They went out of their way to solve some other minor issues without charging me any labour. Used the tech named Thomas both visits. He does excellent work. All in all my new go-​to location for work I can’t do myself. Facility is clean and WiFi equipped.

Very nice people. Pulled up and asked lady blue shirt who i think may have been a manager of they can put air in my tire and she was super nice and directed me to pull in first bay. Then a tech put air in my tires and reset my tire monitoring system that’s had been driving me crazy for months. Tired to tip but he said it’s no charge. I Was very happy.

Fast, friendly, and efficient. Very knowledgable and helpful! Thank you! My fav firestone place! :)

this new Firestone store is awesome, staff were very professional and gives honest advice. I had flat tire and had to run it flat, they said it still have road hazard use the benefit and pay only $ 15 for new tire with free installation can’t beat that.

This location in Webster, TX needs to back off on the upselling & read their huge Firestone sign on their wall that touts honesty. Overview: We went in for a tire repair, which they said they could NOT fix, only AFTER we’d refused to buy their shopping list of other upsell garbage.
Details: The 2 yr old SUV my hubby uses for commute to office ended up with a screw in the tire. It happens. I’d called our regular independent Firestone store (downtown Friendswood) and they were backed up. I’d then contacted this location and they said we could get right in. We’d arrived, dropped vehicle, asked for future quote (suv only 2 years old) and walked to adjacent store. Upon return, they had our suv inside, but not looking at the tire… they were messing around under the hood, with our lights, etc. My husband had intended to go into the office once this was completed! I asked what they were doing with battery cables and not looking at the tire… The girl behind the desk did not know. Once she’d returned from checking, they had a list of other things from their «Free safety check» which they thought needed completion. BUT, they had NOT even checked the tire yet! What? When we turned down the shopping list of Extras they wanted to sell us, they THEN checked the tire and said it could not be repaired, we would have to purchase one. Heh, I don’t think so. Even if the tire could not be repaired, that should have been reviewed first… not attempting to make the consumer spend $$ and time on all manner of other items. If you do not want to do a tire repair, state that when the customer contacts!
We took our vehicle and dropped it at our original Firestone – in Friendswood, which for the record, even suggested we might be able to get the tire covered under warranty if we went to Discount Tire as they carried that brand. We said, «no», we liked the Friendswood Firestone location. We went ahead and just purchased a tire anyway, rather than mess with it, at this point. The alternate location did not attempt to upsell us anything beyond what was needed.

Very speedy service. The staff up front was very nice and attentive. No complaints at all.