Fry’s Electronics

Had treadmill delivered, delivery men damaged our floor in the process of dropping off the box. We have tried to contact Fry’s multiple times (to include emails, phone calls, and promises for return phone calls once the «person who deals with these matters is back in town») to no avail. I have also sent a complaint via their online form on their main webpage, and it took 11 days before someone responded notifying me that she had forwarded the email to the appropriate personnel. My hope is that the company sees these reviews and that someone contacts me ASAP. The customer service (at least with respect to the phone/​email aspect of my complaint) has been beyond awful.

DO NOT ORDER from Fry’
!
They promised delivery December 25^th and now I am being told December 29^th!
This is a game for my child!
I was told I would have to pay shipping back and the shipping to me will be deducted from my refund! Deceptive and bad business. «Jeremy» the manager could care less about the whole thing and was degrading and rude on the phone, when I calmly called to ask what can be done!

Customer service is horrid. I did not meet one employee that genuinely seemed interested in assisting me or seeing if I needed help, I had to flag someone down.
I selected an item and was unceremoniously sent «to the front» where I was ushered into another round of poor service. The item I wished to purchase was «not in the cage». I asked what that meant and the cashier told me «then we must not have it». One of the questions I asked before selecting the item was «Do you have these in stock?» which was met with «We have plenty up front»…frustrating to say the least.
No manager assistance offered or suggested until I asked to speak with one (who never showed up)…I will definitely visit a competitor and tell everyone I know to shop elsewhere.

I don’t shop here often, but when I do, my inner-​nerd comes out. This giant space station store is like a Radio Shack on mega mega steroids. For the most part, I have found that the staff knows what they are talking about and is helpful. Warning-​you have to have a little nerd in you to really understand some of what they are talking about. On a side note, if you ever come in here after work and happen to be wearing black pants and a white shirt, be prepared for random customers to walk up to you and start asking you questions. I’ve always been tempted to send them on some wild goose chase in the wrong direction but have refrained and politely told them I don’t work here. Oh, but the fun I could have. The inner-​prankster in me is screaming at me to have some fun.
Note: Be careful on their extended warranty. As most places go, there are quick to sell it and slow to honor it. What? You mean your camera broke and you were NOT standing on one leg at the time and singing «It’s a Small World.» Sorry, that was the one requirement for us to give you another camera. READ THE FINE PRINT. Don’t be a sucker like someone else I know (uh hmm).
All in all, I am happy to have such a large electronics store in the Clear Lake area. They really do have almost anything you need that plugs in or runs on batteries.
If you found this review useful, cool, or funny, please let me know. Thanks for reading.

FAIR WARNING!!!
If your vehicle is keyed in their parking lot and they have it recorded on tape they will NOT allow you to review or give you a copy of the evidence.
They do not care about you your vehicle or your safety.
Therefore I would have to rate their customer service at below zero.

We are new to the area and needed a monitor so found the nearest Fry’s was a few minutes from us. What we didn’t know was how cool it is, particularly if you like space related things like we do. Best Fry’s EVER in regard to the building! It’s near NASA so is all themed up and so cool! It’s huge and I could spend hours there looking, playing games, eating at the café… it’s a destination Fry’s, for sure! Can’t wait for my folks to visit from Oregon. This is not like any Fry’s we’ve seen before!

Really gone downhill. The store is falling apart and the salesmen are like vultures. And apparently they can’t afford AC.

This is probably the best of all Fry’s locations in Houston. I’ve been coming here for several years for everything from small components to laptops. While the people who work there do work on commission they are never pushy, they’re only helpful. They’re always willing to answer questions and point me in the direction I need to go. On the other hand they can recognize when you’re in a hurry and know where you’re going in the store.
The prices are usually quite good, sometimes I’ll find lower prices online but it will be only a few dollars more but you can walk out the door with it that day. A majority of their tools are of good quality and I have used them for several years without fail.
When I look for a place to live, the proximity to a Fry’s is one category I consider… it’s that awesome.

I don’t know how this place survives. All of them. The service at every fry’s I go to sucks. After wandering around the computer section for 20 minutes a smarmy pimply kids asks me what I want. I have to control my temper because the only reason I still come here is it is cheap. He offered little by the way of advice or help and in the end I just tell him what I want. If I could have waited until tomorrow I would have ordered it off of amazon.

Got my ps4 here. The customer service was great! Will definitely come back. I went to best buy before frys and i got treated terrible just trying to find out if they had a ps4 in stock, no help. But when i went to frys it change which made my day.

I guess other reviews that can not get help from employees give off bad vibes or something cuz I have always got the best service at frys. If I need help or have questions about a project or product I always go to frys for my supplies. There selection is the best in Houston and prices are average but with the price match policy, it’s great. The décor and theme of the store only add to the awesome selection. I’m blessed to live within a couple miles!

I have been shopping at Fry’s for years. I usually receive excellent customer service in addition to the great prices. That is why I keep coming back. I needed a new laser jet printer for my law office and went in last night to get the Samsung printer advertised in the One Day sale email. I arrived around 7:30pm and went straight to the Computer Hardware department. There were about 6 – 8 associates working in the area. I found the printer I needed and waited for someone to assist me. My boyfriend accompanied me on this visit and after about five minutes of being ignored he wanted to go to the staff to ask for help. I stopped him. Since staff works on commission they should be paying attention to customers and looking to make sure they are helped. We continued to walk around the same area, making it obvious we needed help for another 15 minutes. Now it has been 20 minutes of no assistance. There are also other customers in the area not being helped. All of the Associates were hanging around the department carrying on personal conversations and on their phones. This apparently is a running trend at this store, if you pull your Unilocal reviews for that location it is a problem.
I decided that was enough and went to the desk and asked for a manager. I was told by the Computer department manager that he was the manager and asked what he could do to assist me. I told him about us waiting and no one assisting us. I then showed him his staff continuing to stand there talking and not helping anyone. He asked them to get to work and walk around to help customers. Usually then I would have walked out of the store without buying a thing and gone to another Fry’s to get what I needed. Due to the fact this was a one day sale and the stores were about to close I had no option but to proceed with my purchase. He was able to salvage the rest of my transaction but this whole situation could have been avoided with proper management and training.
I contacted corporate with a complaint and was told to expect a response from the store. Nathan the store manager contacted me in regards to the situation. He apologized and took this incident as a training and coaching moment for his employees. Appreciate him reaching out to handle this issue.

I don’t know if it’s just Texas in general, but man oh man– customer service is the PITS here, and this Frys is no exception.
I’m literally standing in the printer department staring at three employees goof off. Had to talk to a manager to even get a printer. This is a freaking joke. Who does the customer service training here?

We have been trying to find an item all over Houston and luckily Fry’s had it. We had never visited this store before. Nate is the store manager and offered an excellent buying experience. This store has so much to see. It is overstocked with everything electronic and more.

This store has seen better days. The employees are always clueless about their inventory. They have no idea what they are talking about when they are trying to sell you on one product versus another. They will also follow you around the store as they work off commission. They are priced slightly higher than amazon for most of their products but are sometimes well above average price.
Fry’s is great if you are looking to compare items in person and don’t need an employees help.
One of the managers at this Fry’s (Anthony) was extremely rude to my mother in law, cussed her out and asked her to leave the store. It was completely unnecessary and shows how downhill Fry’s has gone.

This location is pretty awesome because of the décor. The space theme is really taken seriously at the NASA location. As far as the store itself, it’s pretty standard with other Fry’s around the Houston area. The layout is pretty similar, as is the selection. However, this one does seem to be slightly smaller than the one I frequent, closer to inner city.

I came here with my sister yesterday and wow I must say I love the layout it really ties in good with the area. Came here to look at some AMPs for the car and really was looking to buy one that day, but we didn’t have any help.
We ended up leaving because none of the store associates would help us, they were all busy with everyone else.
But by the way, great layout!

The whole store is a tribute to NASA. That alone should be enough to pay this place a visit.

My favorite store in the entire world.
This location near NASA is the most amazing, magical, electronic, computer, café, as seen on tv mega mansion I’ve ever seen.
All I really have to say is… this is the Disney World of Tech Stuff. You literally can spend all day in here if you look at every single item. The best part is most of the stuff is on display to look at before you buy it. They really take everything to the next level… and the galaxies on the wall are justified. this is what the future has in store for us nerds.
Computers, Motherboards, Memory, Cases, GPUS
Spy Gear, Camera Systems, Speakers, Laptops, Monitors, you name it they have it.
Bottom Line:
If you need anything Tech/​Computer/​Home Electronics/​Legos/​Coffee you can get it here.
You have to go here to understand. you walk in and you hear «space sounds» and astronauts talking about missions while your looking at the latest Asus ROG Motherboards its really Jetsons tech going on.

My perception of this place just keeps getting worse. I went in to buy a washing machine. Decided to opt for the $ 69 delivery and $ 10 install and haul away. Associate told me the delivery time would be Tuesday between 4 & 8pm. However, just to fit me in the paper had to note 12−2pm.
Tuesday rolls around and they’re calling me at noon to tell me no one is home… yeah, you’re not supposed to be there at noon! I was told to await a call from a supervisor to address the situation. I wait for 3 hours and just call myself. I was rescheduled to Thursday at noon. They call me Thursday, 10 mins before, to tell me that their guy called in and they have to reschedule again.
I’m a little annoyed by now, but we reschedule… again…for Friday, the first delivery… before 10am. I call at 10:35am to ask where they are. «Oh, they just left five minutes ago, they’ll be there in 25 mins». My time has been wasted on several occasions here & I Honestly, I don’t get it.
The only reason they get a second star was for the initial salespersons knowledge, I mean, who the hell knows that much about washing machines?! Ha!
Had to end with a joke to cheer myself up. r