Paragon Emergency Center

I went in at about 6:50 this morning for an allergic reaction. My right eye had all but swollen shut. I was seen almost immediately, and the doctor confirmed that I was having an allergic reaction to something. Anyone with allergies knows that the doctor can’t pinpoint what caused the reaction, and it will be up to me to pay attention and figure it out. He gave me some Benadryl through an IV along with some steroids for the swelling. They ran a few blood tests to basically confirm it was not an infection of some kind, and I was released just over an hour after arriving with a prescription, and a doctors note for work. Overall, the staff was fast and friendly and the facility was very clean and organized.

I visited this facility while in town for the holidays (I don’t live in the area) because I was having an issue with my lip. It wasn’t an emergency, but where I live these types of facilities are more doctors office oriented than emergency room oriented, so I went thinking it was the same type of facility. I was seen right away, the facility was clean, and the staff was very attentive, which is the only reason why they get two stars instead of one.
After being there for almost two hours, I left with no resolution. I felt like the doctor’s guinea pig. I went in there to have my lip checked out and instead was given an IV to have a full blood scan, I was tested for mononucleosis and strep throat, the doctor lectured me on the dangers of melanoma and anxiety. You get the picture. basically everything but my lip. He talked so much that it made my head spin. Finally I asked «okay… so what about my lip?» and dismissed it and recommended I go see a dermatologist. Everything he did was so unnecessary but he insisted, all the while talking about how a lot of doctors unethically do things to charge more but not him. My insurance company was billed over $ 3,000. He is the reason why people don’t trust the healthcare industry.
Keep in mind that I visited this facility not under emergency pretenses, so I can’t comment on how well situations like that are handled, but my non-​emergency experience was very poor.

We took my son for a sports physical for school. I was quick and only $ 25.00. The staff is very friendly. Dr. Jackson is the best!

So the first (and definitely LAST) time I went here the front desk receptionist was extremely rude. I could not breathe AT ALL. As she casually walked out of the restroom, she asked if I needed help. I shook m u head yes. She then asked what is the problem? I couldn’t breathe mind you so it was hard to speak… She told me, «Miss if this is an emergency, we can’t help you. Oh and we don’t accept medicaid.» I couldn’t believe what I was hearing. Luckily a sweet nurse saw me came around the corner and started me on a breathing treatment. I had an asthma attack. Seriously I would give this place only one star, but all of the staff was sweet except that front desk lady. I would not want such a rude person being the first person I talk to at an emergency room or anywhere for that matter!

Paragon’s staff is very attentive and treated my daughter with great care. They have a room designed specifically for children and it calmed my daughter right away. All of the staff were very friendly and helpful. They explained her illness and were very thorough with her treatment plan and medications. A staff member even called the following day to check up on my daughter’s condition. Talk about going above and beyond! This is the absolute best place to bring sick children. Hands down!