Robbins Brothers Baybrook – The Engagement Ring Store

Best shopping experience I have ever had. This store and company is the only place I would ever recommend for any type of jewelry. Thank you Robbins Brothers.

Robins brothers is the best engagement ring store I’ve ever been to. It came close to closing and they didn’t run me off like other stores did, Lara was amazing. She was kind and patient, she really helped my fiancé choose her ring, showing her only what she wanted and well in our budget. I highly recommend this store to everyone who is going to pop the big question, or even thinking about it .And ask for Lara she is tremendous, and an amazing help.

The ring me and my fiancé purchased together yesterday in the store with certified diamontologist Donna Bergen is absolutely gorgeous! I love it! As for service, it was pretty good, however, Donna almost made me and my fiancé feel bad for coming into the store and picking out the ring «together, she kept making comments saying that «we weren’t officially engaged yet» that he needed to «propose» to me, she even went as far as to put the ring in the bag after the purchase, of course I’m ready to walk out wearing my ring, happy and joyous of the occasion, only for her to tell me I wasn’t allowed to wear it yet? Really? I didn’t think her efforts or jokes, whatever she was doing was very professional. We walked in there knowing exactly what we wanted, and we were very clear with her that we were already engaged and just looking for the ring. How unprofessional of her to continue to give her unwanted opinion. She should have kept her lips sealed as she was making a $ 7,000 sale in less than an hour. Very rude, unprofessional behavior. She was all over the place, kept forgetting information we told her, fumbling around with paperwork. I’m glad I got a beautiful ring, I expected a higher level of professionalism. Robbins brothers went above and beyond after reading my review they contacted me to apologize and were able to provide services to us to compensate. Thank you Robbins brothers!

The location and its employees are great, however I would like to give a special shout out to the manager AJ. This process can be very overwhelming but AJ paid attention to what we were looking for and helped us find the perfect ring. He also worked with our price range. AJ was extremely knowledgeable about diamonds and made us feel at home. I am so thankful for him and his team. He does a phenomenal job managing the store and making sure his customers are happy. Its an experience I won’t ever forget. I am so happy I chose Robbins Brothers. No other store compares to the variety and selection Robbins Brothers provides. Thank you over and over again AJ and your team, you made my engagement wonderful!!! I highly recommend this location to all!

These guys have it figured out, big time. After looking at several stores we stopped in to Robbins Brothers and they directed us to exactly what we wanted, seemingly effortlessly. They do such a good job it all looks flawless and easy for them. If I could do it all over again I wouldn’t waste my time at any other stores, you’ll only be disappointed in your experiences if you do. They even sell 100% conflict free stones, lab created, no other certification can actually guarantee that, and while other places may sell some lab stones, look into these guys first, you’ll be glad you did. They are very transparent in their business, kind and helpful. I always feel like jewelry shopping is like shopping for a used car, you’ll get up-​sells, gimmicks and tacky lines to try and push you above your price range; you don’t get this here.

Lara was the one who was helping me pick out the perfect ring and she was amazing. Not once did I feel pressured. Not once did I feel like she was looking out for her own commission instead of what was best for me. She took the time to understand what I wanted and gave her advice, explained why I should or shouldn’t pay more for certain features. I love every bit of this experience. Their ring selection was beautiful, modern, well-​crafted, and everything was ready that same day!
Joe was clearly an expert in his knowledge of diamonds. He picked out diamonds for us and let us play with the stones to make sure we know what we want and we aren’t paying extra for things you can’t see without a microscope. For me, I just want it to be pretty on the naked eye. I wanted their E3 diamond which is the most socially responsible thing to do, beautiful and less expensive too!
My husband and I have been to many different stores and this one was by far the best. We even visited another store location and service was phenomenal there as well. I believe in their brand and their culture. No more haggling with fake markups and no more «experts» telling you what THEY want you to put on your finger.
Thank you Lara and Joe. I had the best ring shopping experience I could ever ask for.

I came in here with a vague idea of what I wanted for an engagement ring and was overwhelmed with their selection. I also don’t really like shopping so I was even more intimidated by the 1000’s of rings on display. But this place has all the help I needed in making a selection and easing me through the process. Lara Saliba was my design consultant and all I did was give her my general preference and she took me to the couple cases that fit my ideas, cutting down the selection process to a reasonable amount. Very patient with great feedback she helped me pick out my setting in 15 min. I also had an unusual request of a sapphire for the center stone rather than a diamond. Alex, my other consultant, asked loads of questions to get exactly what I wanted in a sapphire and brought in a selection for me to choose from. I was able to choose the perfect color blue and size because he absolutely nailed what I was looking for. They had very quick service for resizing and setting the center stone due to their in house jeweler. I’ve had to bring in it for service and they have been able to do my repairs within 15 minutes. Literally the easiest and fastest experience with jewelry repair I’ve ever had. I recommend this place to anyone looking for a ring. Knowledge, helpful attitude, friendly, and no pressure with a huge selection of traditional and non-​traditional stones. Plus they have a service to help you fugue out how to pop the question if you are stumped but what to make it special! Great place and I love my ring!

I had originally written a poor review about my robbins borthers experience. Upon seeing it the GM AJ called me. Within 2 days he had fixed everything and got my ring in my hands the day of my engament party. My ring is more beautiful then ever and I can’t thank him enough for fixing the problem at hand. We will be returning to RB for our future diamond needs :)

Such a great experience, Lara was such a nice welcoming and knowledgeable person. Had my ideas of what I wanted and Lara educated me well on what I really desired.

Gwen has been my jeweler for 25 years. She has always taken great care of me and my family. In the past six months, I have brought three friends to see her. One purchased an engagement ring and two purchased upgrades for their wives. Each person that walked away talked about how friendly Gwen was and how easy she made the whole transaction. If you are looking for someone who knows diamonds, design and has the ability to work with people in any budget, Gwen is the only person you should see.

We had a solid experience here after going to just about every wedding ring place in Houston. They tried to upsell us on the warranty (we got a better deal through our home insurance policy), but in the end, it’s a gorgeous ring and a nice customer experience. We get the ring cleaned here every so often, as well.

Went there for the Girl’s Night Out event. The event was a lot of fun and I really enjoyed the store. It’s on the fancy side. You have to wait for a butler person to open the inside door for you. They have a great selection and offer some pretty great services. It’s beautifully and witfully (if that’s even a word) decorated. I came in after training and was sweaty and full of chalk and sports tape and I was treated just as well as the other patrons in the store. I really appreciated that. Many times I go into stores after training and I’m relatively ignored. I’ve already recommended this place to my roommate who is looking for a ring.

I was in the market for an engagement ring and had shopped several different stores (Tiffany, Jared, and several others) trying to find the perfect ring. I narrowed it down to two rings one that I had seen at Jared and the other at Robbins Brothers. I received such excellent customer service from Paul Heaven and staff at Robbins Brothers when I visited there and really felt comfortable browsing. Paul took the time to go over each ring I choose to look at and did not once pressure me for a sale. After my searching I knew that the ring I wanted was the one at Jared but the salesman that I spoke to there was pushy and just wanted to make a sale. He tried to quickly get me to choose a diamond that was not of the best quality but large. I was not impressed with the service I received at Jared. After sleeping on my choices I did a search for the ring I found at Jared on Robbins Brothers website. When I could not find the ring I contacted their customer service through the live chat. The young lady that spoke with was quick to address my concerns as I only had a month until I was going to propose. She asked for the link to the Jared site and said she would make contact with the ring designer Scott Kay and see what she could do. I told her I was working with Paul at the Clear Lake store and she said she knew him and called him right away and got the ball rolling on finding my perfect ring! I met with Paul about a week later when they received my ring, not only was it the exact ring I wanted but they matched the price as well! Paul then took me to pick out a center diamond for the ring. I gave him my budget and told him what I was expecting and he brought out some diamonds to choose from according to my specifications. He showed me each one varying in price and quality and told me to choose the one that I thought was the most beautiful. He never pressured me to buy a bigger diamond or more expensive one, I think the reason I chose to go to Robbins Brothers is because talking to Paul you can tell he is passionate about his job, he loves what he does for a living and it put me at ease. I will recommend to everyone I know!!!

My fiancé and I had not one but TWO horrible experiences at this location. First to pick out my ring. CeeCee was so annoying, and does not know rings at all. She couldn’t answer any of the questions I had. My fiancé knows a retired jeweler so he gave me tips and things to be sure of when picking a ring. She knew nothing and was stuttering over her words. I’d respect you a lot more if you just said you don’t know, and found someone to answer the question for me. I ended up just saying «that one, just write down the sku number and you can come back on your own time i’m over it i want to go home now!!!» this is supposed to be an exciting and happy time, and this woman made it an awful experience. i asked a while later if he ever bought the ring, because he hadn’t proposed yet… luckily he hadn’t so we went to robbins brothers in houston and had a wonderful experience!
experience number 2 — my fiancé decided to give this location another shot for his wedding band. I told him if that annoying lady was there I was going back to the car. She was not so I stayed and shopped around. My fiancé is a big dude — size 15 ring. They didn’t have that in the store, so we wasted time custom designing a ring with a man that called himself a manager. He was supposed to send it to the jeweler and email us back with a price so we could move forward. Never got an email so we drove up there to ask face to face. He didn’t even remember who we were. Really Mannie — we were prepared to spend money on a custom ring!!!
Thanks to this awful experience we left and got exceptional service from the Robbins Brothers in Houston, buying all three rings there… and we’ve continued to this day to drive out of our way to that store for all cleanings and services.

My fiancé bought my ring from this store location because it was the first store that we saw with the ring that I loved. Now keep in mind, it is located on the other side of town for us, but Victoria M. was very helpful in helping him get everything set up and throughout the process. We worked with another gentleman towards the end of the purchase, (Paul?) who was very helpful too. I could not be more satisfied with my ring! I LOVE IT! SERIOUSLY, every time I look at it, I can’t help but smile =) When I had a concern about my ring, Victoria was very helpful and attentive in contacting the jeweler, manufacturer and her supervisor to make sure everything was the way it should be with my ring. Really great customer service, especially after receiving none from a RUDE associate at the Galleria location. FYI, my sister also got her ring from the Webster location after a pushy experience at the Galleria location too.

Our experience at Robbins Brothers was very amazing. From welcoming us like family to helping us find the perfect engagement ring they were always there! I would definitely recommend Robbins Brothers to guys who arent very familiar with rings or even how to pop the question. Everyone was so helpful, we had so many questions and they were all answered. We really appreciate the customer service as well one of the best ever! Thanks to Robbins Brothers everything was so easy and we are so happy we decided to go with them! Even now when we go to get the ring inspected or cleaned we are treated with open arms and hugs :)

My experience at Robbins Brothers was nothing less than spectacular! I was referred by a family member who previously bought from them as well as brought other people to buy their engagement rings. They were phenomenal. My sales person was Victoria but I also dealt with Joshua (Floor Manager) for a brief period. Towards the end, Gwen (General Manager) came out and spoke with me and assisted with financing. All three of these individuals are extremely courteous, professional, and gave me a great education. From the moment I sat down and the way Joshua broke down the cost of the diamonds to searching for different ones, it was a relaxing and very low pressure meeting. Already having done a little research for the diamond I wanted, I had an idea of a budget in mind. Although I went beyond my predetermined amount, IT IS IMPORTANT to note that it was MY CHOICE. Victoria had both diamonds flown in overnight and it was a tough decision because both were breathtaking. She stayed late (I still feel bad about that!) both nights and answered every question without fault. She really exercised patience with me and never rushed my decision. I have to mention that the first night I went home, I priced checked Robbins Brothers to several big name stores along with the wholesalers. As much as I could compare «apples to apples» (it’s not that easy with diamonds but you can get close), I felt great when it validated everything they told me. I got a great deal and the quality is exactly what I wanted.
Sorry this review is so long, but Robbins Brothers really gave me a beautiful ring with impeccable service. Ask for Victoria, you will love her!!!
–J

FANTASTIC!!! Holy cow, I can’t say enough about how terrific this experience was. I have been to 5 stores before Robbins Bros, and I was blown away by the service (and selection!). After being snubbed by the workers in Jared just moments before, my 2 friends and I (the boyfriend is in Louisiana for work at the moment) were greeted as real prospective buyers and customers and helped all the way through the process of deciding what ring I liked best, what fit my hand, what wedding band matched… everything!
Paul (store manager) helped us first. Jessica stepped in later when he was called away for manager duties. Both helped tremendously with finding what I was wanting, making me narrow choices down (you can only have 3 «keepers» out at a time; that helps a TON) and then they walk you back to a small room to set up an account to send pictures of your top 3 choices to the fiancé-​to-​be and to yourself. My boyfriend can now walk in and talk to them about diamond options to put in the setting I chose, and I have every confidence in the service they will provide him.
I can’t say enough good things about Robbins Brothers — I plan to talk it up to every prospective couple!
I can’t wait to get my ring! :)

All I can say is in all my experience with jewelry stores, this one takes the proverbial cake. DeDe and her team were FANTASTIC!!!
My fiancé and I went in to the South Loop location to view a certain Danhov ring that’s only sold at that location. The salesman was slightly pushy so we decided to ask if our transaction could be handled by the Clear Lake location which is MUCH closer to our home.
They didn’t even bat an eyelash. DeDe was a champ! She quickly found and ordered my ring (a fabulous platinum full bezel solitaire!).
Here’s the catch…
My diamond is a 2ct family heriloom that’s never been out of my presence. Never. Ever. I’m slightly neurotic about sending it out anywhere since it’s over 100 years old and not laser inscribed. Since the full bezel HAS to be crafted around the actual stone we were told that Danhov would HAVE to have the diamond in their factory to finish my ring. So, DeDe went to work and her and corporate worked out an amazing plan involving several control checkpoints, armored transport and frequent updates. My diamond arrived safe at Danhov by way of RB corporate and then arrived safely back on my finger, even more beautiful than ever, in it’s new home. All this… at no extra charge!
I’ll be recommending RB to all my friends looking for quality jewelry and excellent customer service.
Thanks again DeDe, Alicia, Paul and all the other fine folks at RB for making this the most wonderful experience for me and my ever-​so-​slightly sticker-​shocked fiancé! (who did NOT try to escape out the ventilation shaft in the bathroom) hehe
Love y’all!

This. Is. A. No.
Between an over amped sales guy that didn’t stop talking for the first 10 minutes (he means well) to knowing we were being lied to about 2 of the only wedding bands that matched the e-​ring, we wanted to see, (ironically) being sold that weekend, I felt kind of like a lamb in the proverbial lion’s den. But they carry Simon G and my good friend got her ring there so we continued.
The ring was gorgeous. Yes. But… Well there are a lot of buts…
After WE had to call to confirm our 2^nd appt and then were given a very wrong time, I asked to speak to the manager on duty. His name was Mannie. He listened and assured me we would have a better experience. We showed up that evening to a very nice surprise… Wine & very cute decorations. We met Mannie and chatted… A lot. Justina was the gemologist and was great, just like last time. However, even though I made it abundantly clear we were ONLY getting a feel for carat size, they must have just assumed my boyfriend was ready to buy. After a bit of time we found the size, only to be told in all the lands of RB there was just one diamond that was the size we wanted. JUST ONE. A massive retail store and there is only The Lone Ranger of Diamonds in my requested weight. People, we aren’t talking ginormous. Less than 2. A nice rock but reasonable. Since I can smell BS a mile away, I decided it was time to leave.
Mannie assured me he could be reached by email to help us look for anything we needed, on our way out. I emailed him (he provided the email which he stated went right to his phone) 2 days later to say I found some inconsistencies on our visit & basically would still like to do business with them but for a slightly smaller diamond and maybe now have a ring created. It was kind. It was curious. It was something a serious customer sends. I even offered to stop by that night to check more stuff out.
He hasn’t responded. And God help me if someone responds to this with a reason that he was gone or some other lame-​o excuse. On my way home from work I passed this establishment… His car was in the lot. That’s disappointing.