Zoots

The guy with the beard here is so rude! No thank you! You are in costumer service industry you need to be good with people and by my review and all the others on this page I can tell you are not! Find a different job.

When I arrived, an employee was arguing with an elderly woman. This employee then made rude comments to me about her. I needed only one dress cleaned for the next day and the man told me it could not possibly be ready the next day because they outsource the cleaning. When I went to pick it up, I had to wait for someone to greet me even though the store was empty. The grand total? 18 big ones for the WORST customer service experience I have ever had. Do yourselves a favor, go to Dependable cleaners. They are wonderful and pleasant.

I made the mistake of bringing my dress shirts and pants here recently to get dry cleaned/​laundered/​starched. I have been going to Tony the Tailor close by for some time, but this time I waited until last minute. Since Tony was closed on Sundays I went to Zoots. To be clear, I know they can not guarantee fading or discoloration of clothes, but I NEVER had that problem with Tony. They always come out amazing when I go there. But the first and only time I went to Zoots one of my favorite new shirts was faded and looked really dull. It was a vibrant blue and now it looks awful, like I’ve had it for years. My other shirts also look pretty similar. I’m really disappointed and considering these shirts were a month old and as I said looked great from my friend down the street I am a little pissed.
For convenience and 24 hour pick-​up/​drop-​off, order status updates via the website and email Zoots is your place… it was great at first. But then you get the workmanship back, and it is terrible. The customer service on pick-​up was very good, but I just wish the work had matched (all dry cleaning/​laundering is done off site by the way). I would equate Zoots to the Burger King of dry cleaning. Another big name company pumping out low quality product/​work, but available almost always. I’m looking forward to supporting my small business down the street, that does great work… that’s if I have any clothes left to bring!

STAY AWAY, YOU’VE BEEN WARNED! This is hands down the worst customer service I have ever received. I went in as a first time customer having heard how great Zoots is — well not this one!
I began to get irritated when I had to stand and listen to the man behind the counter have a conversation with someone (not about anything business related) while I stood there waiting for him to help me. 10 minutes later, I had to stand at the counter for another 10 minutes while he «looked up» the prices — complicated, I suppose?
I told him outright that I would be paying today and he said ok. However, I decided to leave when he told me I could pay later and found reasons to mark up each of my items (corduroy pants, dress pattern — I kid you not). Also, when I handed him my shirt with a stain on it he responded «We don’t do stains. So I’ll take the shirt but no guarantees». Oh will you really?!? I guess it’s my lucky day. Why would I EVER think a dry cleaner would remove stains?
I would have been happy to pay the outrageous prices had I been treated with some respect, but I will never be going back.

1 out 5 — Seriously Unilocal get ur act together we need a 0 — This place is the worst dry cleaners in ALL 50 states. The owner stated the reason why his prices were so high is because they are in Wellesley and people have money to spend. Really? This is what u tell customers? They did such a crappy job with my dry cleaning, I need to get it done again. And I had tailoring done — $ 50 bucks for 2 cuffs on pant legs, oh yeah its Wellesley, ur Zoots u moron! I never had an issue before at any other zoots, guess yall never see me again — see u in 6 months as a CVS