The Pool Brothers

I have used the pool brothers pool service for a couple years now and have been very happy. The other day I was driving on 441 around belvedere and I saw a sign holder advertising for their showroom, so I decided to stop in. I had no idea they offered remodeling for pools and decks. Our pool definitely needs a face lift. After getting some pricing and finding out they offer 0 interest financing I will be considering doing a renovation to the pool and deck this winter, while we aren’t in the pool.
Keep up the awesome job guys I’ll see Mark on Wednesdays as always and I’ll tell him he is doing great. Thanks again.

My advice would be to stay far away from this company. Everything was fine at first, and the people are friendly, but no one wants to help in the end. We’ve had multiple problems with our pool over the past year, and they didn’t even bother to be proactive and notice the issues first. They were cleaning and dumping chemicals without noticing that the pump wasn’t even working. The pool was turning green at the beginning of the summer and we were told it would be taken care of multiple times (we had a lovely green pond for the 4^th of July, as well as my daughter’s first birthday party in August). The issues we had were never completely fixed, and we spent the entire summer without being able to use our pool. And here’s the crazy thing — we recently found out that they «sold» the jobs in our neighborhood to someone else, WITHOUT notification or our consent! That was just insane. This person that took on the job was just as bad as they were, but we’ve thankfully found a competent company to take care of our pool cleaning services.

Do NOT use this company to take care of your pool. They have the worst customer service… in fact their customer service consists of not answering you phone calls or emails at all. Be sure not to pay for leak detection/​«patch» work. They said they found two leaks in my pool, I have a feeling they never even came out to look for the leaks because when I had another company come out they found no leaks in the places they stated they were. This company left the hose running in my pool and flooded my pool and backyared. When I called they did not even apologize. I am now stuck with a water bill that is double its normal bill and the owner stated «Oh well, the most it can be is $ 125.00 .» Then the pool turned green and they NEVER CAME BACK when they promised to treat the water. Please do not give them your credit card to keep on file they will charge it whenever they feel like it. Keep a nightmare out of your back yard and do NOT use them!!!

These people are a joke. They lack communication and professionalism. They hardly returned my calls. They drained my pool (without getting my permission) and ran up my water bill. Broke my pool pump and failed to keep their promises. Worst pool company in South Florida! Stay away from them!!!

Leak repair that cost well over $ 300 lasted approximately 3 months. Called them to come back out and was literally told on approximately five different occasions they’d call me back. I’d wait a week with no call back, and call them again to ask what was going on. Finally after more than a month of calling, they were «nice» enough to send someone out. Another employee came out and told me, «nothing we can do, looks like you need someone who does fiberglass, we’ll call you with a telephone number.» That was two months ago… can’t wait for the call back… ahem. Almost $ 400 down the drain, like the water in my pool.

Called for a price quote for a suspected leak we have in our pool. I was quoted $ 375.00 for them to tell me what line was leaking. Then they would come back when they came to do repairs and pinpoint where in the pipe the leak is. I explained my husband would be doing the repair and we needed this leak pinpointed within a foot or so. He told me that would take a couple more hours and there would be an additional charge for that, but he would not tell me how much. I do not need to pay them $ 375 to tell me I already have a leak. I knew this already this is why I called