Performance Footwear

I always feel like a dingus when I walk into this sort of store — my sister’s the über athletic one who recommends this sort and I wait until my shoes are worn through to insoles to replace them, and meanwhile slaughter my feet by insisting on running around regardless.
The past reviews made me especially nervous, but when I went in today, I found the salespeople to be super, super nice and patient! My total lack of know how (and even business being in that place) was immediately obvious, but the guy sensed my hapless distress and kindly walked me through everything.
I got a good pair of all purpose shoes with excellent help! So, I’m very happy. As far as I’m concerned, five stars.

The owners of this place need to learn a bit of small town hospitality. I’ve attempted to shop here on five separate occasions. Each time the service has been pathetic and the owners exceedingly rude. The one time I wasn’t so irritated by the terrible attitudes of the owners I purchased a pair of running shoes for $ 130. They seemed comfortable with the limited capacity in which you’re allowed to try them on in the store, so I purchased them after the owner (self-​proclaimed experts) said they were definitely the right shoes for my feet and they gauranteed they’d be the best shoes I’ve ever run in… but the first time I went for a run they clearly did not fit my feet properly and caused me immense pain. I attempted to return them, but was told they do not allow returns. What a terrible policy. So much for that gaurantee of comfort, I guess. I will not give this store another shot. I like to try to support local businesses, but I think 5 negative experiences is more than enough opportunities for this particular business to show that they are actually worth frequenting. Save yourself some time and head down the street to their competition.

I do try to shop local and support my town, but this store is ridiculous. I go in about once a year, giving them the benefit of the doubt. Today will be the last. Upon leaving today I said «Thank you for letting me look» and as usual the owner responded with a curt and snobby «yep». If you make a purchase, as long as it isn’t from the sale rack, she is perfectly chatty. But, try on and don’t purchase and your in for a snubbing. Last year, after I tried on several pair of New Balance shoes and did not purchase she actually tossed the box on the chair and left me sitting there. Honestly! I won’t go back and do not recommend this store.

Your more than welcome to buy it but you can’t return it if it doesn’t feel right on a run? What kind of a policy is that? Plus all the people that tried to help me are not sure how to handle sizing and all the measuring aspects.
The only reason they are in business cause they are monopolizing the Wenatchee market. Nothing else.
I recommend going online to get a shoe, instead of dealing with this store.

I love this store. They have great sports fashion and gear for yoga and walking. I have bought many items from shoes to sports bras. They are always helpful and will order colors and sizes that aren’t even in their store. They have an incredible selection for a local store and I am able to stay in Wenatchee to shop.

I was in Performance Footwear looking for hiking pants. I always have some difficulty with sizing as my usual fit is somewhere between a medium and a large. A salesperson briefly tried to help me and I ended up purchasing a pair of hiking shorts and a pair hiking pants that I tried on. I thought the fit was pretty good and my intention was that these pants and shorts would work quite well for their intended purpose.
The next day as I got ready to go hiking, I tried these items on again and decided that the fit was just not right, so I decided I would return them, much to my dismay, as I needed new hiking apparel and I hate to return items.
When I arrived at the store I explained that I would like to return the items because the fit was not quite right. There were 2 employees behind the register and the gentleman interrupted my explanation stating «Well did you try them on?» and promptly left the counter without waiting for my answer. I then proceeded to explain to the woman behind the counter that I am usually between a medium and a large, etc… and she promptly interrupted with her statement of «Oh, right, you were the one» as she was the salesperson who briefly tried to help me. She did not even attempt to listen to the rest of my explanation either. I apologized for any inconvenience that I caused and thanked her for taking back the items without even receiving a response from her.
I always try to buy local to keep my local businesses successful but the employees at this store clearly do not know the proper manner in which to interact with or treat their customers. As a result, I will never return to this store and likely tell more people this story related to the outrageously poor customer service I received at this store.
It sounds like Dylan E. in the review before me had a similar experience. I can’t help but think this could be a reason the store is never very occupied with customers.

I am have unnaturally long narrow feet, and it is a PAIN to find shoes, or just people who can help me get a good fit for my feet.
That being said, the performance footwear lady was great. She sat there for 30 minutes helping my try on different shoes, lacing them up tight, giving me helpful non pushy suggestions, and even after I wasn’t able to find a pair that fit, she recommended some other places that might be able to help me.
This place is a great place to get shoes. Very helpful, Love it.

After my first shopping experience at Performance Footwear I would have given 5 stars. I got my running shoes here six months ago, and was helped by a very knowledgeable and friendly sales person. My experience this first time as a customer of Performance Footwear was a good one.
However, yesterday I went in to buy some running shorts. My old ones (from Target, many years ago) have served me well, but the elasticity was wearing out and I decided to splurge on myself and get some expensive, high-​end running shorts. I bought two pair. The size large fit: They were snug enough around the hips and not too tight in the waist. However, after getting them home, and running two blocks the next day, I found that they slid down, and I kept having to pull them up while running. I made it two blocks before coming home to change.
This morning I returned the shorts, explaining they fell down when running even though they seemed to fit when I first put them on. The saleswoman (different from the one that helped me with my shoes) asked politely if I wanted to try a Medium. I started to say no, since the Large DID fit everywhere but the waist, I was pretty sure the Medium would be too small. The sales lady cut me off and said with a patronizing tone, «If they were falling off you, they were too big.» I was startled at being cut off and agreed to try on a Medium, mentioning that I had to be at work in 20 minutes (I wasn’t planning on trying anything on, just doing the return before heading to work).
The Medium was too small. The shorts fit more snugly than is comfortable to me and, lets just say, I had to yank them out of places they aren’t supposed to be. They were too small. The saleslady asked if I wanted to try another and said no, reminding her that I had to be at work and didn’t have time. I asked her if I could please just return the shorts.
At the counter she asked for my receipt and as I was digging in my purse she noticed the receipt before I did and SHE REACHED INTO MY PURSE to get it, saying, «There it is! This is the one!» Ok… her hand didn’t actually get into my purse, as the paper was one of several that I had lifted to the edge of my purse, but she did reach over and take it out of the handful of receipts that were halfway still in my purse and half in my hand.
I’ll be heading to Target later to get some running shorts. And in the future, probably will get my running shoes from Ahlberg Sports.

I love the quality and selection of running and walking gear in this store. I’ve never been disappointed by a product I’ve purchased here. The staff are very knowledgable about the products and sports. The only reason that I give this place a four is that the service is spotty — sometimes I’m assisted by a man who is very upbeat and excited. Other times, a woman has assisted me who is very knowledgable, but who makes me feel like I am imposing on her time. And that’s not just when I’m buying a pair of socks! The other day I bought a $ 150 pair of shoes and my small talk was rebuffed.