The majority of the staff has a pretty good idea of most basic areas of home maintenance and repair. There’s always at least one guy in the store who has a pretty good answer for any of your questions. They often offer handy tips and advice. It’s hard to walk into the store without being greeted and offered assistance.
Phil K.
Rating des Ortes: 4 Wesley Chapel, FL
Very impressed with this store and particularly the management. Always helpful and relaxed, the staff will always ask if you need help but will leave you alone to shop once you have found what you need. Prices are always a little high at ace, but it is so close to the house it is very convenient for small weekend projects. Never going here for lumber, trim, or pipe, because the prices are almost double the big box stores, but for fittings, glue, screws, and emergency diy fixes the prices are reasonable. The selection could be better, especially if the«Gift Shop» didn’t take up a quarter of the store but for a few small items this place works. The owners are friendly, and with an ace rewards membership the specials really make up some good savings!
Tammy O.
Rating des Ortes: 5 Wesley Chapel, FL
Super friendly folks. I have been here a number of times and I always find what I’m looking for. While looking around the store I find bargins and hard to find items. Sometimes, I come out of the store with more than what I had intended on buying. It’s always fun to shop here.
Helen L.
Rating des Ortes: 1 Tampa, FL
I’ve been here for a few times and although service is decent, the prices are very high and their products are terrible. They don’t have as many products and I am disappointed every time I shop here. I wish there was one of the other«hardware» stores closer to us here.
Jen G.
Rating des Ortes: 4 Wesley Chapel, FL
Always friendly at this hardware store. We’ve shopped at this store on numerous occasion and almost always find what we’re looking for. They don’t have as many products as Home Depot or Lowe’s, but they have normal household maintenance type things and tools, along with paint, yard sale supplies, etc. They even make keys. Bonus! They always have hot, fresh, buttery popcorn for no cost located at the back of the store. My kids always make a beeline for it every time we visit. At the front of the store, they also have a drink cooler, with rare, hard to find Coca-Cola in the glass bottle made with cane sugar rather than high fructose corn syrup. Yum.
Ken D.
Rating des Ortes: 1 Land O' Lakes, FL
BB Ace Hardware, MORANS. Have been shopping at this store for over 10 years and have put up with the lack of customer service and knowledge from the staff, Then recently I have visited this store 4 times to purchase a new toilet seat, in all visits they did not have in stock a simple round seat. I then called last week and was told they had 1 in stock and would hold for me it was listed at $ 17.99. When I arrived it was up front being held for me and when I went to check out the price was now $ 34.00 I refused it and went looking for the correct one, which of course was not in stock, I then spoke with the owner who had nothing to say. I WILLNEVERSHOPHEREAGAIN. I have always tried to spend my money in local area stores and small business’s but this is just a terrible way to do business. I’m going back to the big box stores after this bait and switch.