HQ Salon

It’s amazing. Trying to locate all the fabulous reviews concerning the stylist Robbie, and they (along with my own) seem to have just magically disappeared. First of all, the only reason I or anyone in my family went to this salon was to work with Robbie. He made each and every one of his clients feel special, beautiful and important. His work was fabulous, and as I understand it, it was not his work that got him let go. I gather they considered him a little too «real».(On that note, I would like to advise the manager that perhaps you might have taken your customers into consideration in this matter. Perhaps letting the standing appointments that Robbie had booked for the rest of the week hold, instead of leaving your customers in a last minute lurch and just assuming they would be happy with any other stylist you pawned off on them?) I never once was drawn because of the price. I regularly tipped nearly twice the cost of the cut or more. I can afford to have my hair done anywhere. However, what CAN“T be purchased is the care, charisma and effort put forth by one of the greatest stylist I have ever had the pleasure to work with. And believe me, nothing else regarding this location enhanced my experience. It is a cold and sterile environment, with barely the slightest pulse of life making you feel as if your business is welcome there. Without Robbie, I guarantee a downturn in clientele… starting with my own friends and family.

I went and got my hair treated here. I the girls didn’t even know what she was doing. She had to ask someone else what to do. When I was getting my hair done my daughter wanted hers done. The guy next to us told her he would have time to do it. Then she changed her mind. Well 5 mins later she was ok with him doing. But then we were informed that he no longer had time to do it. He had another client. Needles to say nobody else was there. But then when we leaving the receptions informed me that he is not he and that she refers to her self as a she and that she didn’t feel comfortable about doing my daughter hair. Well I am sorry but 4 year does understand that transgender stuff. And my daughter upset about the whole deal. I will not be going to this salon.

It was a busy day at the salon but the friendly front desk people helped fit me in before the end of the day. Morgan was amazing and I love my haircut. Will definitely be back!

Amanda normally colors my hair so when I heard she was leaving I was a bit apprehensive about getting my hair ombré’d by someone completely different. However, Morgan did a wonderful job! So friendly, informative, and even showed me how to curl my own hair with a flat iron! I absolutely adored my hair by the time she was finished.

Had highlights but they didn’t turn out as expected but staff made efforts to correct it which went well. The problem was the «manager». She basically tried to blow me off, which reflected her poor management/​customer skills, inability to correct problems, and inability to time manage because she tried to push me away by suggesting they were booked. I was present at the salon and I insisted they make the correction while I was there. If I had not been more assertive, then she probably would never had her staff correct it. All in all, if this individual was out of the equation, my rating would be higher. She is quite the canine mammal!

The staff bent over backward to make things right and didn’t charge me for my makeup as I didn’t like it — but buyer beware in general because aveda makeup means natural makeup. If you have an event to go to and want to look like Kimmy K — they don’t have fake lashes here. They don’t have black liquid liner. I wish I had brought my own makeup. But they are incredibly nice staff.

Wonderful atmosphere, hair cut was superb. Just had highlighting done and Kelly Ann did a phenomenal job. So happy to find a place and hair stylist I can trust.

Horrible! I used to come here and I loved it when it first opened. More recently I went for a basic cut, nothing more. After about an hour (the longest cut of my life) I was horrified! My hair was butchered! I could have gotten a better cut at super cuts!

In February, I went in for brown color and light blonde highlights. The stylist asked if I had a picture, I did, one of their books. I told her before she started I did not want to be all blonde. All seemed well until she applied a toner, she left and came back with 2 other stylists, they kept rubbing my hair and applying something.
Long story short I had red orange streaks throughout my hair (one of the stylists told me it was everywhere). They said the stylist that damaged my hair was going back to color classes. I could not go in a pool or the gulf, no highlights until November bc my hair was so damaged. I believe it was a mistake and since they saw what happened I would let them do corrective work.
The second stylist applied an ash to cover orange/​red hues, I also showed her the pic, not even close to what I wanted but it looked nice but only lasted 2 shampoos (used purple shampoo she agreed to and damage control conditioner). After 2^nd shampoo my hair is brassy blond with orange red highlights. This happened twice, asked for appt with their colorist.
Today at appt, I showed her the pic, she started giving me a bad time, saying the soft brown in the pic was blonde (It wasn’t, I’m a registered nurse, I can tell colors).
Then she said she was «confused». That was it for me, I left.
The colorist’s job was to try and correct what happened, not to give the customer a bad time. I found it both immature and unprofessional.
Do not use this salon for all the above reasons. They may damage your hair and don’t know how to correct it.

I love that i can usually do the meter parking right outside and its close to home. Amanda is my master stylist and she is consistently great! I am always quite satisfied w the color and cut.

My husband has been here twice and both times the stylists did not understand what he wanted out of his cut. The second time he was there we had made an appointment for a higher skilled stylists and an hour before his appointment he got a phone call to reschedule because his stylist was running late. When he eventually went in for his appointment he was scheduled with a stylist with a lowest level of experience, which showed in her skill level for sure. They never mentioned the difference in skill level of who he was seeing. We just figured it out when we were going to pay. Both stylists did a bad job and we unfortunately won’t go back.
Bad customer service.
Bad organization.
Bad stylist skills.

I have been to this place twice. The first time I got an amateur, someone right out of college, and the second time I asked for someone with more experience, but he was only 19 – 20 years old. For the quality of my cut (terrible both times), I could have gone to a beauty school and paid $ 15. The stylists are really nice and all, and the shop is clean, but they do not have the experience to cut hair. For the amount of money they charge (I paid $ 100 for a cut and highlight) they should hire experienced hairstylists. Shame on the management!

I’ve been going here for over a year and I’m a fan. It’s a convenient location at Wiregrass Mall. The front desk people aren’t particularly friendly or anything, but the hairstylists are so great. I’ve been going to Crissy for over a year now, and I completely trust her with my hair. She’s super sweet and great to talk to; she remembers all kinds of things, which is so surprising since she sees me once every 6 – 8 wks. What a sweetheart! She also gives some great haircare advice (like which shampoos/​conditioners are great, affordable and which you need to avoid) and new haircut suggestions (which I needed; I’ve been wearing my hair the same way for years).
They way prices are set are by the hairstylist’s experience, so if you’re tight on dough and are dealing with a newbie, be prepared for what that may mean. So I’d suggest being EXTRA communicative, bring pictures, and ask questions (would I even look good with a blunt bang?). If she’s all done blowdrying your hair and you imagined your bangs a little shorter, tell her BEFORE you get up from that chair. From my experience, the hairstylists will do their best to ensure you walk out of there feeling beautiful.

I can actually say, its easier for people to write bad reviews when they’re angry then when they are completely satisfied.
I on the other hand I just left there and I am completely satisfied beyond belief. I went in with a nasty rats nest as a head of hair and a great stylist names Melissa saved me from this straw motorcycle hair thing I had going on and I cant thank her and Aveda enough.
I feel pretty again and that’s super important! lol!
So if you need your hair done right go there and I will seriously vouch for Melissa. she has tattoos and her ears gauged out and is a super sweetheart with a ton of talent. Thanks again guys!
So after I got home last night my woman saw my new doo and said it was the best my hair ever looked since shes known me“its been years’ and I GOT SO LAID! :D

Do yourself a favor and go to supercuts, bc that’s the quality of service you’re going to get and you might save money, actually they’d probably do a better job at supercuts.
Go to ANY other Aveda salon, if you will only go to those (like myself).
I had my hair ruined here. I went back a couple times for redo’s for my highlights over a couple months. Once, a whole section of my hair was missing highlights. I shouldn’t have gone back, but the girl was really nice who did my hair. She fixed it and I decided to give her another chance. Unfortunately, being «nice» doesn’t make up for being simply inexperienced, which goes for all of the people there, including the owner (who doesn’t even do hair by the way). I went back again for highlights and left looking like nothing was done. The left side of my hair was lighter than the right. I pointed this out and it was ignored. I went back bc it looked like my hair had never even gotten highlights. This lead to the biggest hair disaster (and by far the most expensive to fix). I left the salon with yellow roots and was later told that was just the color my hair was and nothing else could be done. I was in tears. Here’s the issue… Everyone with eyes could see that my hair looked terrible but no one was acknowledging it. So I contact the owner and she has me come in. I thought she might be able to fix it bc I was told on the phone that she was the best at hair and had done it for years. Well, I came in and no customers were there but the owner made me wait 20 mins while she was going in and out of an office with a boy I’m assuming she was training. She sat me down and told me nothing could be done. Nothing. She told me to go elsewhere. I’ve never been treated so poorly. Turns out she doesn’t even do hair and she has no idea how to fix it bc she doesn’t do hair!
So I go to another Aveda salon (touch) and they said something could be done, and my hair looked amazing afterwards. A real stylist looked at my hair and told me exactly what needed to be done. The people at HQ just looked at my hair and scratched their heads. Unfortunately, it took over $ 300 to fix on a highlight that cost me over $ 100 that I never got my money back for. The lovely owner of HQ can be quoted saying «I will not give you your money back.»
This place is dirty, and there’s cups everywhere. They’re always running around frantically. These should’ve been red flags for me, and let this be a big red flag for you. Do not go here! This place should not even be associated with Aveda.

Can I give 0 stars? Never posted a review on Unilocal but had to this time.
Wasted my money. Paid for a chignon up-​do on the day of my company christmas party 2010 and was dealing with a pure amateur. Her name was JOYLYNN THOMAS.
I showed her a picture of what I wanted and specifically asked her if she could do it and she said yes. She then spent 25 minutes doing something else. When I finally stopped her to ask to look at it so far, it was totally NOT what I showed her.
I asked her if there was a reason she was doing a different style. She said that she was doing a different spin on what I asked for. I asked if there was a problem with doing the up-​do I wanted, she said no.
She un-​did the work she already spent 25 minutes doing. Mind you, I have no extra time to play with because my company christmas party was a few hours away.
Then she stopped in the middle of the job and asked someone to help her. When the other woman showed her what to do, she worked a little bit more and added a crap load of pomade to my bangs. I wanted soft wispy side-​swept bangs so of course there was no undoing the grease-​slick on my forehead. Then she added hairspray. Ugh!
Towards the end, she talked to the woman who helped her and came back to me and said the other woman was going to finish you off. No apology. Nothing. She walked off.
The other woman was a pro and did the best she could with the time I had left. I wanted to cry and the woman felt so bad. She said the only way to do what I asked for was to wash my hair and start over. Of course I had no time and just asked her to slick the whole thing back because of all the pomade.
Joylynn Thomas failed to give me the up-​do I asked for and made the whole thing worse.
At the front counter, I was not given any kind of compensation for the poor service at all…