Toys R Us

Love this location. Great customer service!!!

I will not go back here. Customer service is horrible and they always run gimmicky sales. Last night, my purchase rang up incorrectly so they had to «void» the transaction. After 25 minutes of dealing with everyone that worked there, the manager finally took over and realized that my voided debit transaction was incorrectly done and had to give me $ 75 in cash. Thank goodness I did not walk away without questioning why the transaction was not credited back to my bank account or else I would’ve been out $ 75. No apology from the manager or anything. Very disappointed.
Also, make sure you have gift receipts!!! If you do not have a receipt and you need to return an item, they return it to you at the lowest sale price possible, basically making money off of you. For such a large corporation you would think they would have a better return policy.

Complete and total chaos; that’s all I can say. I understand that it is the weekend before Christmas, but this store was a mess and so unorganized. I was unable to find anything that I was looking for, and when I asked for assistance I was told, «if it’s not there then we don’t have it». I was kind of expecting help or maybe assistance in looking for the item I needed.
The aisles were messy and it was like getting through a maze just to get out of there.
I think I’ll stick to ordering online from now on.

Youre average Toy r us… Has babies r us combined so it makes it even better. Alway have items in stock and not usually too much of a wait in lines.

The store itself is well layed out and very clean. Its the customer service that is offal. The staff was friendly but, the return policies are very strick. How Toys R Us expects customers to keep all packaging, owners manuals and warranty cards for three months is beyond me. If I did that with every toy Santa bought my five kids this past Christmas we couldn’t live in our house– there’d be no room. Return policy is not customer service friendly.

This Toys R Us and Babies R Us all in one store is HUGE. Located right off I-​75 and SR54 in Wesley Chapel in The Grove shopping center. They do a good job keeping most items in stock, and their customer service is satisfactory. The real test is at Christmas, and they are usually pretty efficient at getting you in and out of the store, although they do run out of things a lot. The store is clean, organized, and things are easy to find.