B-Clean Home and Corporate Cleaning

BE AWARE — BE VERY AWARE! Think twice, think 3 times, read the reviews — DON’T DO IT!!!
A year later — yes, a YEAR later, I randomly receive this email on a Wednesday morning at 2:23 am from Mr. Professional himself:
«You are so unreal! all your reviews start with i got a coupon from livign social or groupon so that says allot right there. It seams you want the word on a plate for the little bit of money you pay. You are a fraud and you never tell the truth. Get over your self!!! and be honest for once. i know it may be hard but just try it!!!»
Really…REALLY?! So a few things I would like to address:
1. Clearly you have nothing better to do than to stalk and harass people who gave you a bad review… a YEAR ago.
2. Pretty sure, since you’re stalking my review page, that there is only a couple other reviews that I wrote that had anything to do with a Groupon or Living Social (wow, I know how to spell «living»…I must be a genius!). The other review, the POSITIVE one… lo and behold, I didn’t have a coupon! Imagine that… so I guess I write lies on purpose for places that offer coupons… hmmmmm…what would be my motive behind that?
3. You did make me realize that I don’t write enough POSITIVE reviews… but you know why? Because usually those places have NUMEROUS positive reviews, and they are already 4 – 5 stars, that I don’t think my positive experience would make a difference. I’ll leave positive tips because they are quicker than writing a review. I only write reviews to help other people… so let’s say a place doesn’t have a lot of reviews yet. I’ll write a positive one then, like with Attebury’s because it was awesome, and I wanted people to go there to give them more business. Or I’ll write a negative one, like with… YOURS! You should feel privileged that I’ve spent so much time writing about you though — there’s a positive thought.
4. To think that I was looking for a cleaning service, saw a Groupon offer, thought, hey, I’ll give it a shot and see how they do, and maybe find myself a good cleaning place to continue to use. I didn’t think to myself «hey, let me buy this Groupon so I can make up lies and schemes against someone I don’t even know and allow them in my house because I have no life and nothing better to do than to invite random strangers in my house for no reason».
Seriously, Big B, you should really rethink this whole business owner thing because it doesn’t suit you. You’re unprofessional, dishonest, your website looks like crap, and bottom line, you showed up to my house and left without a phone call or follow up simply because I didn’t leave $ 11, of which you never told me I needed to leave. Now you continue to harass me a whole year later… wow, you must be really busy. Funny how the only 5 star review on here is, um, from YOU!
And I believe I mentioned this last time, but really Byron — spell check is a wonderful new age tool. Seriously — you should try it, it’s not hard, just try it once — I promise you’ll love it.
Oh and guess what — now it’s not only on Unilocal but it’s also been shared with my 500 friends on Facebook. You’re welcome.

Not only do these guys not show up, they don’t answer the phone on a regular basis. They never call back when they say they will, and when you suggest they may be wrong, they flip out on you wildly and rudely. I don’t care what the owner says here, he’s nothing more than a cheat and a liar. Don’t just look at the reviews here, search around and see how this company is viewed. As he suggested, «give them a chance». Do so and all you’ll gain is his abuse and accusations.
There are over a dozen of other services like this in Milwaukee. Use any of them.

Buyer Beware…
Complaints:
— Did not arrive twice
— Did not call before hand twice
— Waited three months and service has still not been provided
— Never returned complaints and attempts to reschedule
I bought two vouchers for B-​clean home and corporate cleaning on Living Social. The first time they came and I redeemed it without issue. It wasn’t the cleanest (my bathroom counter was still sticky at spots and found cobwebs uncleared) but I got it at a rock bottom price so I didn’t complain.
The second time was for Friday, March 23^rd. The owner Byron called and said their van «broke down» and wanted to reschedule. I verbally rescheduled with Byron over the phone for March 30^th. They did not come and clean on March 30^th. I left a few voicemails on Byron’s phone. No one ever responded. After a few weeks I decided that instead of waiting for them, I would reschedule again with them. I had to pick a later date (June 29^th at 1:30pm) based on availability on their online scheduling system. Byron calls me at 8:01am on June 29^th to try to reschedule for an earlier time of 8:30am. I was unable to be ready by that time and told him I might be ready at noon. He said he would call me. He never called, never answered my calls, and never arrived to clean my house. I have waited for 3 months and wasted many physical hours waiting at my home for them to arrive.
I am very dissatisfied with the lack of professionalism. For the 1^st missed rescheduled date, I thought maybe he forgot and wanted to give him the benefit of the doubt. But on June 29^th, he obviously knew I was scheduled since he called earlier. He never arrived and never called me again to keep me updated of the situation. He failed to provide the service.
It seems like this is their standard practice to now show up to appointments and do not have the courtesy to even forewarn you they are not showing up. The groupon/​living social coupons have expired so Byron no longer has the excuse from being swamped from the busy sales. Also even if it was so, Byron did not call me for three months to make up for the missed appointment. I have gotten my refund through living social. I wish I could get the amount of money I have wasted through my wasted time. Such is life… but if you’re considering purchasing with them, I would highly discourage you from doing so. If you google the company, you will find more complaints online.

To be blunt B-​Clean & Byron cheated me of $ 40.00. I had gotten a groupon which was fine. Then I was asked if I wanted to get e-​mail specials. I did. Bought one for $ 40 but they didn’t send me anything. I called. Asked about it. They asked for the last 4 numbers of my credit cards. I did. They said they couldn’t find it. When my credit card statement came, it was listed there… so I called again. Send proof. I did. No response. I sent a letter to the Better Business Bureau who contacted them… oh, no problem… send a statement indicating a charge was made. I did. No response. I let BBB know… so a black mark is still on their website of how B-​Clean cheated me.
Be careful of this «business.»

B-​ware of B-​Clean. They don’t show up.

Purchased groupon for 2 hours of cleaning. Had to schedule 2 months in advance and then they don’t show up. No call, no email, nothing. I took the afternoon off of work to be home for it. I left a voicemail, sent an email. No response. Obviously I’m pretty pissed. Definitely would not recommend. Hoping I can get my money back from groupon.
One star because you can’t give zero.

I originally became a customer through groupon (it was a steal and I figured I would give it a whirl) and was pleased as they did a thorough job. It was such a nice experience I decided it was well worth the regular cost and have become a bi-​weekly customer. I continue to be pleased with the service that is provided. The cleaning people have always been pleasant and hardworking and any small issues that have arisen were addressed to my satisfaction.
I see there are some negative ratings by groupon only customers. I would give any company a great deal of slack when it comes to dealing with the onslaught of a groupon deal. It feels like complaining you had to wait to get seated to enjoy your $ 10 steak dinner, of course you did.

I wish I could give them less than one star. I also bought the coupon and had to stalk them for weeks to get a hold of them, at which point I was told I had to schedule online. The website is a disaster and they had no availability for groupon customers for months. By the way, it took forever to even find the section where groupon members had to schedule.
Finally, I got an appointment scheduled and got an email two hours later stating that it was cancelled– no explanation. When I asked why I was told because I didn’t provide my address, which of course I did on their crappy web site form.
After reading the other reviews, I’ve decided I don’t want these people in my home. They seem shady with poor business practices. I am requesting a refund from groupon.
update– When I told the owner I was leaving the appointment cancelled because of the other reviews he’s received on multiple sites, he became verbally abusive. Very unprofessional. He then sent me one final email, rife with misspellings and poor grammar, proclaiming ME stupid. I had a good chuckle at that.
second update in response to Byron– I actually did receive a refund after forwarding the emails to them. As you can see, he continues to be professional.