The Home Depot

I will avoid giving Mr Menard money as long as possible, and having such a great option like Home Depot sure helps!
There are constantly employees in the bright orange (read: easily noticeable) aprons running around, and they’re quick to help. I always wonder if I’ll be able to stump them with my request, but so far they have all been able to rattle off an aisle and location off the top of their mind.
They have an extensive garden center with healthy and beautiful plants, a large paint studio and tons of tools. We had to make a return last week and it was extremely simple. No hassling and money right back on the card.
Definitely will be back!

Caroline Petty, has taken great care of me, like a spoiled baby. She showed me the great benefits of the Home Depot project loan. She has take great care and shown interest in my project helping me find contractors, showing me products that would look great in my house. I am beyond satisfied she has taken a HUGE weight off my shoulders. I won’t go to another Home Depot. This should be the flag ship of Home Depot. AAA+++++++++ rating would buy from again.

I dread going to Home Depot only for the fact that I know we are leaving with SOMETHING! I love the scent of fresh wood and sandy shoes. As soon as you walk in you are blinded by lovely in home plants and pottery. Hard not to want one. The staff is usually friendly and helpful when you can get someone’s attention. Unless you run into older staff on hand who seem to be more into their day to day do than getting you help and moving you along. Everything is laid out nicely and easy to find on your own with well lit signs and labeled isles.

The paint department is full of grumpy employees, other than that the customer service and products are decent. Good tool selection and brands.

I had ordered online a couple of things from Home Depot to be picked up in store.
One time, I had ordered edging for my garden with extra spikes — Home Depot had got the wrong spikes. If I wouldn’t have double checked my order, I would have walked out with the wrong items (the item they had didn’t even remotely match the picture of what I ordered). I had to wait about 15 — 20 minutes for them to find what I had ordered. I could have done it faster myself if I had walked into the store, picked up the items AND paid for it in probably less time then that…
I don’t know if I would order something online to be picked up in store from this location

Thanks to this HD, we have awesome new quartz counters in our kitchen. This particular Home Depot was probably our 3^rd or 4^th stop but we ended up buying here because they were the 1^st place to understand «customer service».
At the other stops we literally could not get an employee to help us despite saying quite plainly «we want to place an order». Fortunately, this HD had someone who could and did help us! They even matched Lowe’s pricing (make sure you shop both places as they undercut each other).
Their internal project manager was very proactive in letting us know what was going on. Actual install is subbed out — to «Creative Counters» in our case, and the work performed was high quality.
My one complaint is that it took a LONG time — like 2 months from the order date — to complete the job. The counters took about 3 – 4 weeks to install and it was almost another month to install 2 small trim pieces. We knew those would be installed later but it was a lot later than expected and we had to call a bunch of times to get it done before our tile was scheduled.
Overall though, I was glad we made our purchase here. The materials and install were quality, we paid a fair price and my kitchen looks awesome.

I don’t know what it is about this Home Depot. The store is well stocked, has a decent layout, a great tool rental and garden center and the employees are nice. I’m a «start a lot of projects and finish only a few» kind of guy, so I’m always buying new tools and supplies from the many area hardware stores. But every time I walk into this Home Depot, there has been one common thread… waiting. I go in on a Tuesday morning, I can’t find someone to help me find something on the floor. I go here on Sunday afternoon, I end up waiting in line to be checked out. I went in here this past Saturday to rent a tool, it took me 50 minutes to get checked out. There was one guy ahead of me who was renting something again and the system needed an override. The guy called a girl to do it, who in turn called who i assume was manager, who took his sweet time in getting to the register and getting it unlocked. Once I got into line, I knew exactly what I wanted and got it quick, only to have the register freeze up while I’m checking out. There is no reason why I should come into Home Depot at 9:30 AM on Saturday morning and not be in and out within 15 minutes at most, whether I’m buying a plant or renting a jackhammer. Unacceptable.

This is my go-​to hardware store in the area. The employees are always very friendly and helpful (particularly the painting department). The selection is outstanding, and I always find what I need.

Helpful staff and huge selection of paint colors which is what I was looking for. I thought the store was laid out in a logical way so that I could find what I’m looking for — and even if I couldn’t find it, it was full of staff that could point me in the right direction.

Typically, I choose to shop locally. But when I need lumber, I go to Home Depot. I appreciate that they cut the lumber to size for my projects. Most of the employees are helpful and friendly. Home Depot usually has what I need at a reasonable price.

When my husband says he wants to go to Home Depot I can honestly say I am not looking forward to it before we even go. I just do not like this store and I’m not sure if it’s the layout, the employees or all of it. It seems very inconvenient when you can not go in and out without having to walk all the way across the store or the parking lot to get back to your car from where you entered. For instance if you purchase something near the front of the store by the grills lawnmowers, you need to walk across to the other end of the store to check out and then walk all the way back to get to your car. It just aggravates me and seems like a not well thought out set up. It is really hard finding someone to help you too because if they are not standing around talking with each other they are gone. The workers are not as knowledgeable in the items they are selling as they should be. I do love the project days and the kids day that they have, that is really nice.

I’m not sure what it is about the Home Depot, but it seems every time I go here we end up leaving with more than I bargained for! They must have a killer floor plan.
I’ve used this location several times and find the staff to be extremely helpful and nice to work with. A few times I have made larger purchases here, and the help from the staff has been great. There is a Menards near my home, but I prefer to use the Home Depot more regularly.
The last time we were there we were looking to get a patio furniture set. Once we found what we were looking for we thought we would have to order it, or wait, because they only had the floor model left. The person helping us thought she had seen this particular set somewhere else. After a few minutes of searching, sure enough — she found it!
That made my wife happy. And you know what they say! It was a win win.

Staff was friendly and the store was clean and well stocked. Offer a 10% military discount.

I don’t recall for sure, but I believe that this was the first Home Depot in our area. It was certainly the first one in our area that I frequented, and I often still do.
Built on the old Westlane Cinema (whoa how’s that for memory lane) and Pick N Save lots, Home Depot eventually helped lead to the transformation of this troublesome triangle of West Allis land, bringing new development along Hwy100.
The store itself is clean, it’s pretty easily accessible, though I think maybe a bit smaller than some of the newer stores. As has become common at Lowes and HD, they mostly try to make you use the self-​checkouts, which would be nice if people were faster at it. Menards hasn’t gone that route (yet?). I’m fine with the self-​checkout thing when they work, when the attendant can help when there’s the inevitable problem, and when there’s no wait to use one of them.
The real upside to this store, though? Location.
Home Depot isn’t a real hardware store, it’s a home improvement store. Elliott’s Ace is right around the corner. Between Elliott’s and Home Depot, I have a really good shot of getting anything I need for a project.
Home Depot handily beats the nearby Menards, which is a bit of a suffering mess. I imagine Menards would love to enlarge their store, but there just aren’t any lots, so they’re stuck in a too-​old store.
Still, I note that Home Depot has done some questionable things. Every now and then I hear dumb things («guy accidentally pockets pencil from counter, charged with shoplifting and banned for life») or see things that just make no sense (like the Basement Watchdog battery sump for $ 239 that Ace sells, under an Ace brand, for $ 169).