Acorn Stairlifts

They Installed the Stair Lift the Same Day I called…

I have so many compliments to give to this company. They were completely outstanding in their response to install with easy sales language to understand with no strings attached. I ordered the stairlift immediately over the phone. Their prompt and most courteous installer explained how to use the stairlift and had me ride it for myself before he left. They also made a follow-​up phone call to make sure I was completely satisfied with the installation. I am soooo impressed with this company it was an entirely satisfying experience. I’d HIGHLY RECOMMEND THIS COMPANY TO ANYONE:-)))

The Acorn stair lift ran into my mothers door jammed the door, could not open or close for 3 nights because a technician wasn’t available to repair.
My mother bought a stair lift from Acorn last May 12. It’s now one month later and this happened. The stair lift was taken upstairs at 11:00 am on Friday, June 13^th and on the trip back down the machine ran into the entrance door of her home. The lift is now jammed into the door and the door cannot open or close. Called Acorn for help and was told that a technician would not be able to get there until Monday morning. I then called and complained that not only can my mother not use her bathroom or bedroom because they are upstairs she can’t also shut her front door. Her door was unsecured and unlocked for three days. She was scared to death and I was OUTRAGED!
My mother has had this lift for one month and has already paid for 2 technician calls, each $ 250. After the fact of this terrifying incident, Acorn came into the home and installed a pin that took 3 minutes to put in place. This pin would have stopped the lift from coming in contact with the door and should have been installed the day she got the lift. My mother is 81 years old and has had multiple surgeries and the one place she should feel secure is in her own home. The fact that she had to sleep on he couch and not have a bathroom is one thing but not to have her door secured for three night is outrageous.